INTERCALL MEDIA KIT InterCall Background When InterCall was founded in the early 1990s, landline phone capabilities were limited. InterCall began delivering conferencing platforms, connecting three or more people to a CONTACT: single call as the work-from-home movement and wireless boom expanded the numbers of remote workers and the need for conferencing; however, conferencing services were JILL HUSELTON not yet widely used. COMMUNICATIONS The dot-com era provided a welcome bump in awareness and usage. InterCall was at the DIRECTOR forefront, debuting reservationless audio conferencing in 1999 and web conferencing in 919.650.1672 2000. Conferencing technology began to be recognized as a cost- effective means of [email protected] improving productivity and connecting employees across zip codes and time zones. Conferencing changed forever on September 11, 2001. Businesses across the world turned to conferencing when they were unable or unwilling to travel. Companies found they could be productive without the fear or inconvenience of post-9/11 travel. As the travel industry recovered, the conferencing industry did something that surprised even the experts—it continued to grow. The conferencing and collaboration industry is now a $6.2 billion global industry, and is forecasted to grow to $8 billion by 2015. The reason for the industry’s continued growth is simple: workers are becoming more mobile and companies continue to look for easier ways to get more done. Conferencing providers help businesses achieve both. The next frontier for collaboration lies in solutions that deliver services such as conferencing, email, messaging and voice from one central location. InterCall and our parent company, West Corporation, embrace this change and work towards bringing new forms of communication to the forefront every day. Through acquisitions, product development and strategic partnerships, InterCall and West have become leading contenders in the Unified Communications (UC) space—offering hosted and managed solutions that are transforming the way companies work. InterCall Fact Sheet Overview InterCall is the largest conference and collaborations service provider and a leading provider of global cloud-based unified communications services. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communications services help companies get the most out of their business processes. [email protected] INTERCALL.COM 800.820.5855 1 Milestones 1991 InterCall founded to develop conferencing products and services 1991 First conference call is held on July 31 1999 Introduction of reservationless audio conferencing, the ability to complete a call without the use of an operator 2000 InterCall debuts first web conferencing platform 2002 First year InterCall records one billion minutes of usage 2003 InterCall acquired by West Corporation 2003 Acquisition of ConferenceCall.Com 2004 Acquisition of ECI Conference Call Services 2005 Acquisition of Sprint Conferencing 2005 InterCall debuts Conference Place, its flagship web conferencing service 2005 InterCall named largest conferencing service provider in North America by Wainhouse Research 2005 InterCall receives Frost & Sullivan’s Audio Conference Provider of the Year Award 2005 InterCall offers Spanish language services to Latin America 2005 InterCall provides free conferencing to victims of Hurricane Katrina 2006 Acquisition of Raindance 2006 InterCall introduces mobile conferencing 2006 InterCall named largest conferencing service provider in the world by Wainhouse Research 2007 InterCall receives Frost & Sullivan’s 2007 North American Conferencing Service Provider of the Year Award 2008 InterCall launches proprietary web conferencing platform, InterCall Web Meeting 2008 InterCall debuts reservationless video conferencing 2008 Acquisition of Genesys Conferencing 2008 InterCall receives Frost & Sullivan’s 2008 Asia-Pacific Conferencing Service Provider of the Year Award 2008 InterCall awarded Frost & Sullivan’s 2008 North America Conferencing Services Customer Value Enhancement Award 2009 InterCall launches new proprietary web conferencing service, InterCall Unified Meeting 2009 InterCall receives Frost & Sullivan’s 2009 Asia-Pacific Conferencing Service Provider of the Year Award 2009 InterCall receives Frost & Sullivan’s 2009 Award for Competitive Strategy Leadership in the Latin American Web Conferencing Solutions Market 2009 Acquisition of Stream57, a leading provider of fully customizable web event and streaming media solutions and services 2010 InterCall receives Frost & Sullivan’s 2010 Asia-Pacific Conferencing Service Provider of the Year Award 2011 Acquisition of POSTcti, European UC firm 2011 Acquisition of Unisfair, global virtual events provider 2011 InterCall launches InterCall Virtual Environments 2011 InterCall receives Frost & Sullivan’s 2011 Asia-Pacific Conferencing Service Provider of the Year Award 2011 InterCall celebrates 20th anniversary 2012 InterCall’s conferencing and collaboration services combines with other West Corporation companies to position West in the Leaders Quadrant of Unified Communications as a Service Magic Quadrant 2012 InterCall launches Webcast Studio 2012 InterCall receives Frost & Sullivan’s 2012 Asia-Pacific Conferencing [email protected] INTERCALL.COM 800.820.5855 2 Service Provider of the Year Award 2012 InterCall receives 2011 North American Market Share Leadership Award from Frost & Sullivan 2012 MobileMeet® is released, InterCall’s mobile conferencing app for smartphones 2013 InterCall recognized as North American Market Share Leadership Award from Frost & Sullivan 2013 InterCall releases Unified Meeting® 5, an enhanced version of InterCall Unified Meeting 2013 InterCall earns NA Market Leadership from Wainhouse Research 2013 InterCall launches ECC Lync Edition 2013 InterCall earns Overall Market Share Leader in Latin America from Wainhouse Research 2013 InterCall’s conferencing and collaboration services combines with other West Corporation companies to position West in the Leaders Quadrant of Unified Communications as a Service Magic Quadrant for the second straight year 2014 Largest single day of conferencing minutes on IICP platform – 100M minutes on January 21 2014 Marks fastest volume growth period in history as daily volume grew by 20M minutes in only 440 days 2014 InterCall named Champion by Frost & Sullivan for Asia Pacific Collaboration Services Market Matrix 2014 InterCall’s conferencing and collaboration services combines with other West Corporation companies to position West in the Leaders Quadrant of Unified Communications as a Service Magic Quadrant for the third straight year Awards 100 Companies That Matter Most in Online Video – Streaming Media Magazine, 2014 Best Virtual Learning Environment – Elearning! and Government Elearning! magazines, 2014 Silver Stevie Award, New Product or Service of the Year - Software – American Business Awards, 2014 Unified Communications Product of the Year –TMCnet, 2014 Cisco WebEx Partner Top Performer Award, EMEA – 2008 – 2014 Partner of the Year – Blue Jeans Network, 2013 Best Advance in Technology: Virtual Classroom – Brandon Hall, 2013 Award of Excellence: Virtual Event – BMA, 2013 Silver Award – Best in Biz, 2012 Gold Award, Best Marketing Impact – Brandon Hall Group, 2012 Best Online/Virtual Element/Microsite – Event Design Magazine, 2012 Product of the Year – Communications Solutions Magazine, 2011 Silver Award – TopTen REVIEWS, 2011 OnDemand Top 100 Winner – AlwaysOn, 2011 Product of the Year Award – Internet Telephony, 2011 Silver Business Impact Award – Chief Learning Officer Learning In Practice Awards, 2008 For a complete listing of awards, visit our website. [email protected] INTERCALL.COM 800.820.5855 3 Growth 2014 revenues of $2.8B (West Corp.)/$1.4B from UC segment Headquarters 8420 West Bryn Mawr, Suite 1100, Chicago, IL 60631 InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. Employees Approximately 1000+ global account executives, account managers and sales engineers and over 1900 operators and customer service representatives worldwide. Leadership • Scott Etzler, president • Michael Nessler, executive vice president, event services • Rob Bellmar, executive vice president, conferencing & collaboration • Heather Welborn, executive vice president national sales • Marty Dunne, executive vice president direct sales • Herb Pyles, senior vice president corporate development and global cost management • Jared Schensky, vice president and general counsel Parent InterCall is a subsidiary of West Corporation, a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications. Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com. [email protected] INTERCALL.COM 800.820.5855 4 .