Linux Version 4.5.5 IBM Electronic Service Agent for PowerLinux User's Guide IBM Note Before using this information and the product it supports, read the information in “Notices” on page 123 . Nineteenth Edition (August 2020) © Copyright International Business Machines Corporation 2020. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents About this document..............................................................................................v Highlighting...................................................................................................................................................v Case-sensitivity in Linux...............................................................................................................................v ISO 9000.......................................................................................................................................................v Chapter 1. IBM Electronic Service Agent................................................................ 1 What's new...................................................................................................................................................1 Overview.......................................................................................................................................................7 Accessing the IBM Electronic Support portal........................................................................................7 Problem processing overview................................................................................................................ 8 Planning........................................................................................................................................................9 Operating systems..................................................................................................................................9 Browsers.................................................................................................................................................9 IBM Serviceable Event Provider.............................................................................................................9 Security.................................................................................................................................................10 Topology............................................................................................................................................... 12 Installing.................................................................................................................................................... 15 Activating and configuring......................................................................................................................... 16 Interactive activation........................................................................................................................... 16 Command activation............................................................................................................................ 18 Configuring your service connection................................................................................................... 21 Testing connectivity to IBM................................................................................................................. 23 Specifying service contact information............................................................................................... 24 Using...........................................................................................................................................................26 Using the graphical user interface....................................................................................................... 26 Participating in the NPS Survey........................................................................................................... 30 Viewing Dashboard...............................................................................................................................30 Displaying system information............................................................................................................ 31 Displaying problem information.......................................................................................................... 33 Discovering systems.............................................................................................................................35 Sending a test problem........................................................................................................................ 37 Running an operational test.................................................................................................................38 Collecting and sending service information........................................................................................ 39 Collecting extended error data............................................................................................................ 40 Displaying the activity log.................................................................................................................... 40 Configuring operational settings..........................................................................................................41 Exporting a configuration..................................................................................................................... 42 Importing a configuration.................................................................................................................... 42 Checking status.................................................................................................................................... 43 Accessing the IBM Electronic Support portal......................................................................................44 Managing....................................................................................................................................................44 Specifying service contact information............................................................................................... 44 Specifying system location settings.................................................................................................... 47 Providing IBM IDs ................................................................................................................................47 Configuring your service connection................................................................................................... 48 Creating the IBM Service and Support proxy...................................................................................... 50 Configuring SNMP Settings.................................................................................................................. 51 Configuring problem reporting.............................................................................................................52 Configuring service information collection..........................................................................................52 Configuring performance management data collection......................................................................53 iii Configuring operational tests...............................................................................................................54 Configuring notifications settings........................................................................................................ 56 Configuring application settings.......................................................................................................... 56 Setting the trace level.......................................................................................................................... 57 Configuring resource filters..................................................................................................................57 Configuring error codes........................................................................................................................58 Configuring UAK Management settings............................................................................................... 59 Configuring system cleanup settings...................................................................................................60 Deactivating..........................................................................................................................................61 Unconfiguring....................................................................................................................................... 64 Uninstalling...........................................................................................................................................64 Using the command line interface.............................................................................................................66 esacli.....................................................................................................................................................66 esacli activity........................................................................................................................................ 68 esacli backup........................................................................................................................................70