G4S plc Integrated ReportAccounts 2015 and SECURING YOUR WORLD Integrated Report and Accounts 2015 Introduction and contents SECURING YOUR WORLD SECURING YOUR G4S is the world’s leading global, integrated CHIEF security company specialising in the delivery EXECUTIVE’S of security and related services to customers REVIEW across six continents. Our strategy addresses the positive, long-term demand for our services and we combine our global scale and expertise with a deep 6 understanding of our customers’ needs to design and deliver innovative, industry-leading services that protect, and add value for, our customers’ organisations. We differentiate the G4S brand by investing in customer relationships, innovation, and operational and service excellence, all of MULTIPLE which are underpinned by our people and SOURCES our values. OF VALUE Our investment proposition is to provide shareholders with long-term growth in SERVICE earnings, cash flow and dividends. GROWTH EXCELLENCE FINANCIAL 16 DISCIPLINE FINANCIAL HIGHLIGHTS (see notes below) Underlying revenue Underlying PBITA Underlying EPS OPERATIONAL EXCELLENCE £6.4bn £427m 14.7p INNOVATION (2014 restated: £6.2bn) (2014 restated: £404m) (2014 restated: 12.9p) Statutory revenue Statutory PBITA Statutory EPS £6.9bn £391m 0.5p (2014 restated: £6.9bn) (2014 restated: £397m) (2014 restated: 9.4p) Underlying operating Dividend per share cash flow £460m 9.41p (2014 restated: £528m) (2014: 9.24p) Notes: 1. Underlying results exclude businesses held for sale or closure and 2014 comparatives are shown at 2015 average exchange rates, other than for operating cash flow which is shown at 2014 average rates. See page 97 for basis of preparation and page 98 for a reconciliation to statutory results. 2. The basis of preparation of statutory results is given on page 120. 3. For details of prior year adjustments see page 98. Cover image: International Gem Tower, New York Strategic report STRATEGIC REPORT This is an integrated report, Overview combining our annual report and Financial highlights IFC accounts with our core corporate G4S at a glance 2 social responsibility approach. This Chairman’s statement 4 reflects the fact that our corporate values influence every aspect of our Strategy & Business Review culture and day-to-day business Chief Executive Officer’s review 6 activity and recognises that Strategy and performance 10 sustainability strategies are best Business model 12 achieved when integrated into Market growth drivers 14 business practices. Our strategy 16 The strategic report is set out within Strategy in action – case studies 30 the Strategy and Business review on Regional and service line review 38 pages 4 to 54 and the Chief Financial Risk management 46 Officer’s review on pages 96 to 105. GOVERNANCE Ensuring that good governance Chairman’s introduction 55 is achieved throughout G4S is Board of directors 56 vital for the delivery of long term Executive committee 58 sustainable value for shareholders Corporate governance report 60 SERVICE and for all the group’s stakeholders. Audit committee report 68 EXCELLENCE FINANCIAL Directors’ remuneration report 74 GROWTH DISCIPLINE Directors’ report 91 Directors’ responsibilities 95 FINANCIAL REPORT OPERATIONAL Chief Financial Officer’s review 96 Shareholder information EXCELLENCE Independent auditor’s report 106 CSR performance in 2015 202 Consolidated income statement 116 Group financial record 204 INNOVATION Consolidated statement Shareholder information IBC of comprehensive income 117 Consolidated statement of financial position 118 Consolidated statement of cash flow 119 Notes to the consolidated financial statements 120 OUR Parent company statement of changes in equity 189 PEOPLE Parent company statement AND VALUES of financial position 190 Notes to the parent company 18 financial statements 191 Visit: www.g4s.com for more information Integrated Report and Accounts 2015 G4S plc 1 Securing your world G4S plays an important role in society – our 610,000* employees deliver services that create a G4S AT A safer and better environment in which millions of people live and work. The breadth of our services and geographic coverage provides both resilience GLANCE and growth opportunities. For a more detailed discussion of the security market growth drivers see page 14. SECURE SOLUTIONS Security and facilities management (FM) services Security systems and technology Market and Security and facilities management We differentiate the G4S brand Security systems and technology strategy (FM) services is by far the largest by investing in service innovation, represented around 8% of group business segment in G4S, representing employee selection, training, revenue in 2015. 58% of group revenues. The 84 supervision, service delivery and The global security systems market markets in which we provide these customer service and relationship is a large and growing market, but services are usually highly fragmented. management. regional markets vary widely in Our competitors are typically smaller Our manned security customer terms of competition, products local and regional companies, although base is a valuable intangible asset. and services sold and customer we do compete with international We have historically had little segments. Our technology strategy companies in some countries and cross-selling in our secure solutions seeks to market core products in some markets we compete with business segment and an important and services that are increasingly facilities management companies. long-term element of our strategy developed globally and configured Competition is intense in manned is to offer our broad range of locally to meet each region’s security and FM and customers services on a stand-alone basis or unique requirements. can be extremely price sensitive. in conjunction with other services In our security systems service line We position G4S as a high quality, to provide customers with an we compete against fire and alarm global security service provider integrated and more valuable system manufacturers, installers with the skills, expertise and market security solution – see the case and security systems integrators. coverage to offer our customers study and chart on pages 30 and integrated, cost effective and 31. This offers the opportunity to We promote outsourcing and innovative security solutions increase customer longevity and enhance the value of traditional that protect or add value to grow our margins. We have begun security services through greater their organisations. to improve our cross-selling in the use of technology (see page 23). USA, UK, Middle East and Europe and will continue to focus on this in 2016 and into the future. Services The secure solutions business covers a wide range of services, including: Security systems and technology includes: Risk services and consultancy Security installation and Monitoring and response maintenance – CCTV and video Secure facilities management services and image analytics software, advanced access control systems Manned and mobile security services System software and integration – RISK360, GIS, TravelAware Revenue (underlying) £3,752m 58% £506m 8% (2014 restated: £3,548m) (2014 restated: £482m) * Includes 44,000 employees in businesses to be sold or exited. 2 G4S plc Integrated Report and Accounts 2015 Strategic report G4S areas of operation SECURE SOLUTIONS CASH SOLUTIONS Care and justice services Specialist outsourced services Cash solutions & secure logistics Care and justice services Based mainly in the UK, G4S offers The cash solutions business accounted for around represented around 9% of group a range of outsourcing services, which 14% of group revenue in 2015. We are the market revenue in 2015. The market together accounted for around 11% leader or number two in 43 of our 48 cash solutions structure is typically consolidated on of group revenues in 2015. These markets. The main providers of similar services are the supply side with a small number services include back office support a small number of international competitors in mainly of providers. Larger companies are and custody suites to UK police forces developed markets. Wherever possible our cash usually better equipped to deliver and utility services (data collection solutions business shares facilities and back office such highly specialised services. G4S and smart meter programmes). processes with our secure solutions businesses. The will only offer custody and detention We also manage welfare to work market is highly regulated, often by central banks, services where we can maintain programmes in the UK and to date and the business requires complex infrastructure and a qualified talent pool and where have helped 58,000 people find significant expertise. Our strategy assumes that digital the political, legal, human rights and employment. These are specialist payment technology will continue to grow in developed regulatory framework is consistent services and there tend to be just a markets and gain traction in emerging markets in the with our group values and results in small number of private companies medium term. For more information see page 32. acceptable operational, commercial providing similar services in the UK. We aim to: and reputational risk. We aim to offer innovative • position G4S as a reliable, innovative low cost G4S’s larger scale care and justice and cost-effective solutions to operator that helps our customers to reduce services are concentrated primarily customers, leveraging our scale their cash handling