Issue 85 | May 2011 onThe newsletter stage of Stagecoach Group Your champions EMPLOYEES across all parts of the Group Health, Safety and Environment Committee), Ann have been recognised in the 2011 Stagecoach Gloag (Non-Executive Director) and Steven Stewart Champions awards for their initiative and (Director of Corporate Communications). commitment in championing safety, health, Gold, silver and bronze winners have been selected customer service, innovation, the environment in each category. Gold winners will receive £1,000, and the community. with silver and bronze winners receiving £500 and Some 150 nominations were received, making it £250 respectively. All winners will also receive a a di cult task for the judging panel of Helen Mahy trophy. Presentations will be arranged locally. Knitting for Easter (Non-Executive Director and Chair of the Group The 2011 Stagecoach Champions are: DUNFERMLINE travel shop administration clerk Annette Young Safety Health has once again demonstrated her considerable knitting skills by • GOLD: Stephan Van Horn, Risk Manager, • Gold: Denis Horgan, Train Presentation producing an Easter display of Paramus, Coach USA, for his work following Manager, London Waterloo, South West knitted Stagecoach buses. the serious megabus.com accident in Syracuse, New Trains, for initiatives to ensure a healthier working York, in September 2010. environment for turnaround cleaners at Waterloo. • SILVER: East Midlands Trains Operation • Silver: Paul Ward, bus driver, Chorley Depot, Blue Flame Team (Rob Mason, Passenger Stagecoach North West, for his initiative and Trains get Information Manager; Helen Barley, imaginative approach in promoting health and tness Emergency Planning and Security Manager; at the depot. the X Factor Peter Glass, Current Operations Manager) for • Bronze: Bob Webster, bus driver, Cambridge, changes implemented following a train derailment at Stagecoach East, for e orts to promote healthy QUEEN of the Jungle and X East Langton. eating and exercise. Factor nalist, Stacey Solomon • BRONZE: Tracy Craig, train guard, has been revealed as the face Bournemouth depot, South West Trains, for Customer service of East Midlands Trains’ new her response when a distraught woman was found marketing campaign. on the railway line near Dorchester. • Gold: Steve Moody, bus driver, Scunthorpe, Stacey will be appearing on Stagecoach East Midlands, for his personal billboards, on TV and radio, and in Environment commitment in getting students home safely in regional newspapers in a bid to let severe winter weather in November 2010. the public nd out more about East • Gold: Jodine Milne, Marketing Manager, • Silver: Dan Impey, line cleaner, Reading/ Midlands Trains’ great value fares. Stagecoach North East and megabus.com, Windsor area, South West Trains, for his pride She will be featured trying out East the driving force behind Stagecoach North East’s and dedication, going well beyond his cleaning role Midlands Trains’ award-winning online energy-saving and carbon reduction initiatives, to help colleagues and passengers. Best Fare Finder, which provides access engaging employees through local eco-teams. • Bronze: John Telfer, Bus Station Controller, to the cheapest fares to London in • Silver: Dilip Patel, ticket o ce clerk, Worcester Glasgow, Stagecoach West Scotland, for his seconds. Park Station, South West Trains, for his war on dedication, his professional approach and his heroic Marc Turley, Head of Marketing waste and commitment to encouraging recycling. actions in saving the life of a member of the public for East Midlands Trains, said: “We’re • Bronze: Bill Priday, Health, Safety and subject to a violent attack. hoping that Stacey’s warm personality Enviroment advisor, Stagecoach Manchester, and enthusiasm will encourage even who is helping to cut the company’s carbon Innovation more people to give our Best Fare footprint and deliver commercial bene ts. Finder a try, and see just how quickly • Gold: Phil Berry, Customer Services Manager, and easily they too can nd a bargain Community and Glen Hatherley, Services Manager, South train ticket.” West Trains, for the simple yet e ective ‘Sorry’ Stacey Solomon comments in the • Gold: James Allan, Prosecutions Manager, business card to help manage customer queries and campaign: “Best South West Trains, for his generosity, dedicating complaints. Fare Finder personal time to provide friendship, support and aid • Silver: Ian Milne, Engineering Surveying makes it really to a wide range of good causes. Manager, Stagecoach Supertram, for work in easy to nd • Silver: Paul Keating, bus driver, Stagecoach developing an instrument to help monitor rail wear cheap fares – Yorkshire, for his work as a Special Constable, on the tram system. and you get a helping to cut vandalism and improve safety on • Bronze: Jim Crompton - Purchasing Manager, choice of times public transport. and Matt Smith, Stock Controller, Shared and trains!” • Bronze: Ron Wiltshire, travel advisor, She eld Service Centre, Stagecoach UK Bus, for the Stacey in the Station, East Midlands Trains, in recognition development and deployment of a new ordering new adverts. of his work over a number of years for the Royal system, which has improved stock management, British Legion Poppy Appeal. saved money and improved liaison with suppliers. 1 uk bus on stage Awards for kind ( Overheard on a train hearted drivers You what?! leaving Waterloo) Girl says to her friend:“If only he didn’t go out every night and get completely blotto, he’d be the perfect boyfriend.” Can you beat that? Send your weird and wonderful overheard comments to [email protected] An Olympic challenge Award winners Ryan and John. Your chance to be part of the winning team TWO north-east bus drivers have received awards for outstanding service STAGECOACH will be one of the look forward to ensuring we play our part in to the community following recognition transport providers at the London 2012 making the Games a huge success.” from passengers and colleagues. Olympic and Paralympic Games. Sta from across the UK Bus division Ryan Grundy and John Watson, from the The company will be transferring the (except London) are being invited to Walkergate depot in Newcastle, have received world’s athletes and media between their volunteer to work during the Games in a Service to the Community badges from accommodation and various Olympic and variety of roles. Stagecoach North East, after going above and Paralympic venues in London, as well as Employees will be required to work in beyond the call of duty. transporting them to and from airports. London for at least three weeks between July Ryan received the award after several Stagecoach will be responsible for managing and September 2012. Accommodation and passenger commendations for excellent two depots in London, with 1100 vehicles in transport will be provided and sta will receive customer service. He said: “I am over the operation throughout the event. Around half full training. All conditions have been agreed moon to be one of the rst to receive the of the buses will be provided by Stagecoach with the Unite, RMT and GMB trade unions. Service to the Community award. It took my with the remainder supplied by other Employees selected to work over the period breath away when I found out because I just operators. of the Games can expect a standard daily rate love doing my job.” A dedicated UK Bus Events Team has been of £150, two meals provided each working John received the Service to the set up to coordinate Stagecoach’s involvement, day and an allowance for the third meal, and Community award for his work with led by Stagecoach Midlands Operations return travel to and from London. vulnerable adults, helping individuals in Director Elizabeth Esnouf. Any employee who would like to volunteer the community with learning or physical She said: “We are delighted to have been should complete the online registration disabilities gain their independence by selected as a lead operator for the London form at www.stagecoachbus.com/ learning to use public transport. 2012 Olympic Games and Paralympic Games. thewinningteam John said: “I am very pleased to be Our operations and engineering teams, as A paper version is also available from depots. recognised for the work I do with this Service well as our drivers and other frontline sta , The deadline to register is 30 June 2011. to the Community award. I work closely with the Society for the Blind and local special needs schools by helping teach individuals A MODERN real-time bus Real time info arrives how to get on and o the bus, so they feel information system has been introduced more con dent when travelling. It’s great to at bus stops throughout Ayrshire. see people learning to travel on their own The Real Time Passenger Information and watch their self-esteem and con dence System, is a joint initiative between Strathclyde boosted as they achieve their goals.” Partnership for Transport, East Ayrshire Council, North Ayrshire Council, South Ayrshire Council and Stagecoach. The new system has been rolled Red nose buses out to the busiest bus stops in the area and buses have been tted with tracking devices which STAGECOACH East Midlands Rob Jones, Stagecoach West Scotland; Alan Vass, will allow the actual arrival time of the next bus joined in Comic East Ayrshire Council; David Lodge, North to be displayed on a screen at the bus stop. Relief Day by Ayrshire Council, and Noel Goulty, ACIS. purchasing a number of Red Noses Sky high fundraising from Oxfam in STAFF at Stagecoach South West have successes were ‘Boss for a Day’, where winning Lincoln. successfully raised over £5,000 sta swapped shifts with senior managers for Andy Smith, for the NSPCC. the day, and the ‘Step Change’, where Commercial During the last six months twelve intrepid sta from the Exeter Manager South, they have organised a variety and Torbay depots took part in said: “It’s nice to get involved and help of events including a vintage a race to the top of the London promote all the good work that Comic bus rally, 5-a-side football Gherkin.