PART 5: UPDATE ON STAKEHOLDER ENGAGEMENT Trans Mountain Pipeline ULC Consultation Update No. 2 Trans Mountain Expansion Project June 2014 TABLE OF CONTENTS Page 1.0 PUBLIC CONSULTATION ............................................................................................................... 1 1.1 Introduction ......................................................................................................................... 1 1.2 Phase 5 Engagement Overview – January 1 to April 30, 2014 .......................................... 1 1.3 Phase 5 Engagement - Ongoing ......................................................................................... 2 1.4 Communication Activities – January 1 to April 30, 2014 ..................................................... 3 1.4.1 Website Content..................................................................................................... 3 1.4.2 eblasts .................................................................................................................... 8 1.4.3 Project Newsletters .............................................................................................. 10 1.4.4 Phone Line and Email .......................................................................................... 11 1.4.5 Social Media ......................................................................................................... 11 1.4.6 Media Relations ................................................................................................... 14 1.4.7 Application to Participate ..................................................................................... 16 1.4.8 Publicly Accessible Application ............................................................................ 18 1.4.9 Letters of Response to Stakeholders ................................................................... 22 1.4.10 Claims-Reality Campaign .................................................................................... 25 1.4.11 Trans Mountain in the Community ....................................................................... 27 1.4.12 BC 2035 ............................................................................................................... 29 1.4.13 Engagement Opportunities Advertising/Notification ............................................ 30 1.5 Stakeholder Engagement Activities – January 1 to April 30, 2014 ................................... 41 1.5.1 Emergency Management Stakeholder Workshops ............................................. 41 1.5.2 Engagement on Reactivation Sections ................................................................ 49 1.5.3 BC Parks Engagement ........................................................................................ 50 1.5.4 Proposed Pipeline Corridor Optimization ............................................................. 54 1.5.5 Workshops ........................................................................................................... 54 1.5.6 Open Houses ....................................................................................................... 61 1.5.7 Online Engagement ............................................................................................. 65 1.5.8 Meetings with Local Governments and Community Groups ............................... 70 1.5.9 Government Relations ......................................................................................... 73 1.6 Summary of Outcomes – January 1 to April 30, 2014 ...................................................... 73 1.6.1 Key Topics of Interest or Concern - Alberta ......................................................... 73 1.6.2 Key Topics of Interest or Concern – Interior BC .................................................. 82 1.6.3 Key Topics of Interest or Concern – Lower Mainland/Fraser Valley, BC ............ 92 1.6.4 Key Topics of Interest or Concern – Mainland Coastal, BC .............................. 101 1.6.5 Key Topics of Interest or Concern – Island Coastal, BC ................................... 107 2.0 REFERENCES ............................................................................................................................. 114 LIST OF APPENDICES Appendix A Letters Editor and Opinion Editorials ...............................................................................A-1 Appendix B Trans Mountain Letters to Stakeholders ..........................................................................B-1 Appendix C Claims Reality Campaign ................................................................................................ C-1 Appendix D EMSW Materials ............................................................................................................. D-1 Appendix E Reactivation Workshop Materials ....................................................................................E-1 Appendix F BC Parks Workshop Materials ......................................................................................... F-1 Appendix G Proposed Pipeline Corridor Optimization Materials ........................................................ G-1 Appendix H Other Communication Materials ..................................................................................... H-1 Page i Trans Mountain Pipeline ULC Consultation Update No. 2 Trans Mountain Expansion Project June 2014 LIST OF FIGURES Figure 1.4.1-1 Screenshot of the Updated Spill History Page on the TMEP Website ............................. 4 Figure 1.4.1-2 Screenshot of Updated Construction Page on the TMEP Website .................................. 5 Figure 1.4.1-3 Trans Mountain Website Visits ......................................................................................... 6 Figure 1.4.1-4 Trans Mountain Website Page Views .............................................................................. 6 Figure 1.4.2-1 Screen Shot of a Trans Mountain eblast .......................................................................... 9 Figure 1.4.3-1 Cover Page of Trans Mountain Newsletter, March 2014 ............................................... 10 Figure 1.4.5-1 Geographic Distributions of Trans Mountain Twitter Followers ..................................... 11 Figure 1.4.5-2 Trans Mountain YouTube Channel Views ...................................................................... 12 Figure 1.4-5-3 Screen Shot of Getting to the Route Video .................................................................... 14 Figure 1.4-5-4 Screen Shot of the NEB Review Process Video ............................................................ 14 Figure 1.4-7-1 Application to Participate Advertisement ........................................................................ 18 Figure 1.4-8-1 Poster to Libraries Promoting the Availability of the Application .................................... 19 Figure 1.4.8-2 Screen Shots of Three Trans Mountain Tweets ............................................................. 20 Figure 1.4.9-1a Letter to NDP Member of Parliament, Kennedy Stewart Posted in the Trans Mountain Website in February 2014 (page 1 of 2) ......................................................... 23 Figure 1.4.10-1 Trans Mountain Sample Claims-Reality Advertisement ................................................. 26 Figure 1.4.12-1 Trans Mountain BC 2035 Oil and Gas Innovation Advertisement ................................. 30 Figure 1.4.13-1 Trans Mountain Sherwood Park and Chilliwack Open House Advertisements ............................................................................................................... 32 Figure 1.4.13-2 Trans Mountain Langley and Burnaby Open House Advertisements ............................ 33 Figure 1.4.13-3 Translated Advertisement for March and April 2014 Open Houses ............................... 34 Figure 1.4.13-4a Direct Mail Letter for Open House Notification (page 1 of 2) ......................................... 35 Figure 1.4.13-5 Jasper Open House Notification Advertisement ............................................................ 37 Figure 1.4.13-6 Online Feedback Notification Advertisement ................................................................. 39 Figure 1.4.13-7 eblast Inviting Stakeholders to Provide Feedback on the Proposed Pipeline Corridor and Learn More about the NEB Hearing Order................................................ 40 Figure 1.6.1-1 Key Topics of Interest or Concern in Alberta ................................................................. 74 Figure 1.6.2-1 Key Topics of Interest or Concern in the BC Interior Region ......................................... 82 Figure 1.6.3-1 Key Topics of Interest or Concern in the Lower Mainland/Fraser Valley, BC ................ 92 Figure 1.6.4-1 Key Topics of Interest or Concern for the Mainland Coastal, BC Region .................... 101 Figure 1.6.5-1 Key Topics of Interest or Concern for the Island Coastal, BC Region ......................... 107 LIST OF TABLES Table 1.4.1-1 Web Page Views ................................................................................................................. 7 Table 1.4.1-2 Trans Mountain Expansion Project Updates ...................................................................... 7 Table 1.4.2-1 Trans Mountain Eblasts ...................................................................................................... 8 Table 1.4.5-1 Trans Mountain YouTube Videos ....................................................................................