SERVICES CUBA 2014 - 2015 WELCOME TO LATIN AMERICA TRAVEL La Habana, Cuba Latin America Travel is a leading Inbound Operator and Destination Ma- nagement Company in Cuba specializing in FIT, Group, Event and Confe- rence/Incentive Travel. With over 50 years of combined expertise, significant growth of our company, a commitment to all aspects of destination management and the confidence of our providers and suppliers, we have earned compli- ments from many clients and have gained an inimitable reputation for providing the very best in personalized service. Our product portfolio includes a wide array of services comprising tai- lor-made itineraries for individual travelers, groups and incentive pro- grams as well as cultural and cycling trips across this Caribbean island. All the team at Latin America Travel share values which include profes- sionalism, customer service, vision, integrity, excellence and creativity. This distinguishes us from our competitors. Cooperating with partners from Australia, New Zealand, the United King- dom, Asia and mainland Europe we are always open to discuss new bu- siness opportunities. Choose us as your partner in Cuba and discover the difference! Sincerely yours, Anne-Maree Pearce PRESIDENT INDEX MAP OF CUBA 6 MAP OF HAVANA CITY 7 DISTANCES IN KILOMETERS 8 SERVICES IMPORTANT NOTICE 9 DRIVER GUIDE 11 HAVANA HAVANA 11 WESTERN LAS TERRAZAS 31 COUNTRYSIDE SAN DIEGO DE LOS BAÑOS 35 COUNTRYSIDE PINAR DEL RIO / VIÑALES VALLEY 36 BEACH MARIA LA GORDA 44 BEACH CABO SAN ANTONIO 46 PENÍNSULA DE ZAPATA 48 CENTRAL CIENFUEGOS 52 SANTA CLARA 57 TRINIDAD 61 SANCTI SPIRITUS 70 CAYO SANTA MARIA 71 ISLA DE LA JUVENTUD / PUNTA FRANCES 73 CAYO LARGO 74 EASTERN CAMAGÜEY 77 BAYAMO 79 SIERRA MAESTRA MOUNTAINS 82 SANTIAGO DE CUBA 85 BARACOA 90 LATIN AMERICA TRAVEL DETAILS 96 WESTERN REGION CENTRAL REGION EASTERN REGION 1 PINAR DEL RIO 6 SANTA CLARA 10 CAMAGÜEY VIÑALES REMEDIOS 11 LAS TUNAS LAS TERRAZAS CAYO LAS BRUJAS MARÍA LA GORDA CAYO ENSENACHOS 12 HOLGUÍN CAYO SANTA MARÍA GUARDALAVACA 2 HAVANA CITY GIBARA 3 JIBACOA 7 CIENFUEGOS 13 BAYAMO 4 MATANZAS 8 SANCTI SPÍRITUS MAZANILLO VARADERO TRINIDAD CIÉNAGA DE ZAPATA TOPES DE COLLANTES 14 SANTIAGO DE CUBA 5 ISLA DE LA JUVENTUD 9 MORÓN 15 BARACOA CAYO LARGO CAYO COCO CAYO GUILLERMO Atlantic Ocean Gulf of Mexico Centro Habana La Habana del Este La Habana Playas del Este Plazade la Vieja Miramar Jibacoa Revolución Regla Playa Guanabacoa Matanzas Marianao Sevillano La Lisa Pinar del Río Parraga Mantilla Fontanar Cotorro Rancho Boyeros Aeropuerto José Martí de lasSan Lajas José Santiago de las Vegas Havana » Distances in Kilometers La Habana La Habana * Las Terrazas Las Terrazas 74 * Soroa Soroa 95 20 * Viñales Viñales 155 140 120 * Cayo Cayo Levisa Cayo Levisa 182 80 70 52 * Río Pinar del Pinar del Río 147 120 100 30 82 * Gorda María La María La Gorda 304 270 250 180 232 150 * Cabo de San Antonio Cabo de San 385 340 320 250 302 220 70 * Antonio Playas Playas del Este Playas del Este 20 117 130 245 202 215 365 435 * Jibacoa Jibacoa 50 113 126 270 322 240 290 360 50 * Matanzas Matanzas 98 186 199 329 301 299 449 519 85 126 * Varadero Varadero 142 262 280 400 374 370 346 416 170 176 50 * Peninsula Peninsula de Zapata Peninsula de 245 258 271 401 353 371 521 591 194 285 120 125 * Zapata Cienfuegos Cienfuegos 256 332 345 475 430 445 595 665 240 360 195 200 135 * Trinidad Trinidad 335 417 430 560 535 530 680 750 345 465 300 305 240 85 * Santa Clara Santa Clara 270 359 372 502 457 472 622 692 277 387 222 227 162 78 95 * Sancti Spíritus Sancti Spíritus 348 425 438 568 523 538 688 758 333 453 288 293 228 155 75 100 * Cayo Coco Cayo Cayo Coco 491 629 642 772 727 742 892 962 405 657 492 497 432 318 253 252 183 * Cayo Cayo Guillermo Cayo Guillermo 612 669 682 812 767 782 932 1002 577 697 532 537 472 358 293 392 223 40 * Camagüey Camagüey 533 622 635 765 720 735 885 955 530 650 485 490 425 350 273 295 203 230 275 * Bayamo Bayamo 757 844 857 987 942 957 1107 1177 752 872 707 712 647 572 495 517 425 452 497 222 * de Cuba Santiago Santiago 860 969 982 1112 1067 1082 1232 1302 877 997 832 837 772 697 620 642 550 577 622 347 125 * de Cuba Baracoa Baracoa 993 1349 1362 1492 1447 1492 1612 1682 1257 1377 933 904 934 789 713 722 643 654 749 459 287 234 * Holguín Holguín 765 837 850 980 935 950 1100 1170 745 865 700 705 640 565 488 510 418 445 490 220 75 155 258 * Guardalavaca Guardalavaca 825 897 910 1040 995 1010 1160 1230 805 925 760 765 700 625 563 570 478 528 550 280 135 220 265 60 * Gibara Gibara 800 872 885 1015 970 985 1135 1205 780 900 735 740 675 600 523 545 453 480 525 255 100 186 293 35 68 * SERVICES - IMPORTANT NOTICE * Validity from November 1st, 2014 to October 31st, 2015 * No requests for reservation will be accepted without each passenger’s personal details including full name, passport number, date of birth, special requirements, arrival and departure details. PRICES PRACTICALITIES: 1. Prices are gross per person in U.S. Dollars. 17. Departure time for half day and morning full day tours is 2. Our prices are based on private services unless specified otherwise. 0900 hours. Afternoon half day tours depart at 1400 hours. 3. SIC (seat-in-coach) or SIB (seat-in-bus) means that the These are approximate times. service is not provided on private basis. 18. Meals are included where mentioned. 4. Our prices are for English and Spanish speaking guides. 19. If your client has dietary restrictions or allergies, please If your client requires a guide who speaks any other inform us when booking. language, please do not hesitate to ask us. 20. Meals are based on a set menu designed by the individual 5. SIC services are conducted by English speaking guides. restaurant and they include a drink. If your client requires a guide who speaks any other 21. Latin America Travel will replace the regular lunch with a box language, they should book a private service and request lunch if it best suits the itinerary. the language needed in advance. 22. Each museum has its own policy and is governed by local 6. Latin America Travel is not responsible if the suppliers amend authorities. Therefore, times and days of opening may vary. their rates and they differ from the published prices. 23. For clients participating in fishing excursions, please inform 7. Rates are valid for up to 6 individual travelers. Please us of their specific fishing requirements when booking. contact us if you require a special group rate. 24. The client must inform Latin America Travel, Havana of any problem 8. Entrance fees are included if mentioned in the description during their trip so that we have the opportunity to rectify it. We of the service. ask that every client inform us within 24 hours after an incident, 9. Confirmation depends on availability and weather conditions. complication or problem has occurred. Incident reports after departure 10. Some services that do not appear in the manual can be from the country or delayed incident reports for whatever reason will provided upon request. not be considered. All clients receive Latin America Travel details 11. Prices do not include bank transfer fees or credit card charges. including 24-hour emergency cell phone number in a welcome letter. 12. Tips, extras, personal expenses, excess baggage fees and 25. Travel and medical insurance is not included. Please make voluntary gratuities are not included. sure your clients are aware it is an offence to travel in Cuba without travel insurance and they may be asked to show their 13. Services confirmed are non-refundable, non-changeable policy to authorities at anytime. and non-transferrable to a different destination. Latin America Travel is not liable if a client wishes to cancel a 26. Service providers reserve the right to change a service without service once in Cuba. previous notice. Latin America Travel has no liability. 14. All of our clients receive a welcome letter including 27. Clients who plan to hike, horse ride, or participate in other physical details of pick-up times and places for excursions and activities, should bring their own water bottle and sunscreen. other services. Latin America Travel is not liable if a 28. We recommend clients who are serious snorkelers to bring client does not show up at the place and time specified their own equipment. and consequently, he/she misses a service. These are non- 29. We recommend divers bring their own facemask. refundable services and in that case, the client should buy 30. Cuba is a very hot country and temperature could rise over a new or alternative service. 30oC. Nonetheless, we recommend clients to bring a light 15. Payment and Cancellations are subject to Latin America sweater for sometimes in restaurants, cabarets and even the Travel Terms and Conditions. Please download this bus the air conditioner is on the lowest temperature. document from our website and read it carefully. 31. We recommend for all excursions comfortable clothes and shoes. 16. Cancellations will only be valid with a receipt message 32. On National holidays most museums and businesses are closed. sent by Latin America Travel. 33. Domestic flights are sometimes behind the schedule. Latin America Travel is not responsible for clients missing part or full excursions due to flight delays.