Our commitment to … CSRCASINOS AUSTRIA AG AND ÖSTERREICHISCHE LOTTERIEN GMBH HAPPY TO SERVE Six reports from across our group of companies demonstrate what corporate responsibility really means. Facts & Figures FACTS & FIGURES CASINOS AUSTRIA in millions euro 2011 2012 2013 Total revenues (inland) 279.7 273.9 263.1 Tax payments (inland) 102 98 96 Employees* 1,580 1,562 1,575 Casino guests (in millions) 2.36 2.32 2.36 Gaming tables 233 233 234 Gaming machines 1,933 1,955 1,968 * Annual average full-time equivalent (FTE), incl. Casinos Austria Gastronomie Betriebs Ges.m.b.H. (CAGAST), Casinos Austria Sicherheitstechnologie GmbH (CAST), Congress Casino Baden Betriebsges.m.b.H. (CCB) and Casinos Austria Liegenschaftsverwaltungs- und Leasing GmbH (CALL). FACTS & FIGURES AUSTRIAN LOTTERIES in millions euro 2011 2012 2013 Total sales 2,899.60 2,955.32 3,049.11 Tax payments (incl. gaming related taxes as well as taxes from ordinary income and other taxes and duties) 459.21 454.51 433.83 Sports sponsoring in acc. with Section 20 of the Austrian Gaming Act 80.00 80.00 80.00 Employees* 491 507 532 * Annual average full-time equivalent (FTE). FACTS & FIGURES CASINOS AUSTRIA AND AUSTRIAN LOTTERIES 2011 2012 2013 Electricity consumption in kWh 6,401,823* 6,164,225 5,729,746 Heat consumption in kWh 2,336,436 2,613,000 2,397,160 3 HAPPY Water consumption in m 10,494 11,506 11,190 * Consumption in our test labs 1 and 2 (transformer 4) has been added to electricity consumption for the “RW44 Office Building” (transformers 1-3). To provide consistency in the energy consumption figures reported for the years 2011, 2012 and 2013, TO SERVE consumption figures for 2011 have also been recalculated and corrected accordingly. GRI 2.1 GRI 2.4 The Companies at a Glance in 2013 GRI 2.4 GRI 2.6 GRI 2.6 GRI 2.1 GRI 4.1 GRI 4.1 OWNERSHIP STRUCTURE IN % SHAREHOLDER STRUCTURE IN % CASINOS AustriA AG Österreichische Lotterien GESELLSCHAFT M.B.H. 1 4 Bankhaus Schelhammer & Schattera AG Casinos Austria AG 1 2 1 5.3 % 68 % 2 2 Medial Beteiligungs GmbH 2 Lotto-Toto Holding Gesellschaft m.b.H. UNIQA 32 % 1 Vienna Insurance Group 3 Raiffeisen Gruppe SHAREHOLDINGS Bankhaus Schelhammer & Schattera AG LOTTO-TOTO HOLDING GESELLSCHAFT M.B.H. 38.3 % • CLS Beteiligungs-Gesellschaft m.b.H. 3 Münze Österreich AG Bankhaus Schelhammer & Schattera AG 33.2 % B & C Holding GmbH 4 Private Shareholders • RSV Beteiligungs-Gesellschaft m.b.H. 23.2 % Erste Bank der oesterreichischen Sparkassen AG RZB Holding GmbH Österreichische Volksbanken-AG Medial Beteiligungs GmbH Medial Beteiligungs GmbH • LTB Beteiligungs-Gesellschaft m.b.H. BAIH Beteiligungsverwaltungs GmbH BAWAG P.S.K. Bank für Arbeit und Wirtschaft Bankhaus Schelhammer & Schattera AG Bankhaus Schelhammer & Schattera AG and Österreichische Postsparkasse AG Hypo-Banken-Holding Gesellschaft m.b.H. Erste Bank der oesterreichischen Sparkassen AG • Österreichischer Rundfunk SHAREHOLDINGS IN % GRI 2.3 GRI 2.3 CASINOS AustriA AG lotto-Toto HOLDING Ges.m.b.H Headquarters: Vienna Headquarters: Vienna Casinos Austria Österreichische Lotterien International Holding GmbH Gesellschaft m.b.H. Headquarters: Vienna Headquarters: Vienna 100 % 68 % 32 % 50 % Entertainment Glücks- und Russisch Österreichische 50 % 59 % Unterhaltungsspiel Lotterien Holding Gesellschaft m.b.H. Gesellschaft m.b.H. Headquarters: Vienna Albanisch Österreichische Headquarters: Vienna Lotterien Holding Gesellschaft m.b.H. Headquarters: Vienna 100 % 100 % 100 % 56 % 100 % 100 % Österreichische win2day Glücks- und 000 Ural Loto Sportwetten Entwicklungs- Unterhaltungsspiel Headquarters: Ufa, Russia Gesellschaft und Betriebs - Betriebsges. m.b.H. m.b.H. gesellschaft Headquarters: Vienna Lotaria Kombëtare Headquarters: Vienna m.b.H. Sh.p.k. Headquarters: Vienna Headquarters: Tirana, Albania LOCATIONS IN AUSTRIA 12 CASINOS 13 WINWIN OUTLETS MORE THAN 5,200 LOTTERY SALES OUTLETS GAMING REVENUES/SALES IN EURO CASINOS AUSTRIA: BY CASINO AUSTRIAN LOTTERIES: BY GAME Bad Gastein 936,538 Lotto „6 aus 45“ 572,913,793.45 Kleinwalsertal 3,337,946 Toto and Torwette 10,017,008.40 Kitzbühel 6,896,924 Bingo 10,184,679.00 Graz 11,842,826 EuroMillions 322,506,969.70 Seefeld 14,421,766 ToiToiToi 18,374,803.00 Velden 19,826,165 Zahlenlotto 1–90 4,004,518.00 Baden 20,636,719 Joker 181,616,769.35 Salzburg 21,790,628 Rubbellos 119,382,972.05 Innsbruck 23,007,990 Brieflos 24,927,618.55 Linz 25,434,667 Klassenlotterie 32,379,704.00 Wien 44,603,157 win2day and Keno 1,197,624,176.50 Bregenz 66,195,850 253,931,176 win2day Poker* 3,974,457.49 WINWIN 551,206,816.90 3,049,114,286.39 * Rake only. Players play against each other in the win2day Poker Room. win2day charges and retains a fee (= rake) for facilitating the game. EMPLOYEES SHARE IN % (ABSOLUTE NUMBERS) CASINOS AUSTRIA AUSTRIAN LOTTERIES 69.5 % 57.2 % 1,165 332 30.5 % 42.8 % 510 248 GRI 3.1 GRI 3.1 Reporting Period/Report Profile GRI 3.2 GRI 3.2 GRI 3.3 GRI 3.3 GRI 3.5 GRI 3.5 GRI 3.6 GRI 3.6 This Corporate Social Responsibility (CSR) The content of the report was selected by the Report has been prepared and produced for the CSR Officer in consultation with the Directors benefit of all internal and external stakehold­ and in close cooperation with all affected ers of Casinos Austria AG (“Casinos Austria”) business units and corporate functions. The and Österreichische Lotterien Gesellschaft data supplied for this report by the individual m.b.H. (“Austrian Lotteries”). It covers the years business units and corporate functions was 2012 and 2013 (up to and including 31 Decem­ selected by the responsible experts from the ber 2013) and contains information about the documentation and statistics they have dili­ performance of both companies as well as their gently compiled and maintained for many years important economic, environmental and social and was verified for correctness and accuracy by activities and challenges in Austria. It is the their respective line managers. seventh CSR report to be published by Casinos Austria and the sixth such report to be produced As part of their integrative reporting strategy, by Austrian Lotteries. Casinos Austria and Casinos Austria and Austrian Lotteries plan to Austrian Lotteries published their first joint report on CSR progress in their Annual Reports CSR report (covering the year 2011) in Septem­ for 2014, which will be published in spring 2015. ber 2012. A comprehensive CSR report will be published again in 2016. This CSR report has been compiled in accor­ dance with GRI (Global Reporting Initiative) guidelines, which stipulate indicators for the three pillars of sustainability: economic, envi­ ronmental and social. It also serves as UN Global Compact Com­ munication on Progress (COP) for Casinos Austria AG and Österreichische Lotterien Gesellschaft m.b.H. Reporting Period/Report Profile CSR REPORT 2012/13 1 Contents 28 RESPONSIBLE GAMING 50 THE ENVIRONMENT GUEST AND DATA PROTECTION 12 C2 Facts & Figures 12–17 Audit Time: Guest and Data Protection Facts & Figures Casinos Austria Facts & Figures Austrian Lotteries 18–20 Management Group Management Bodies C3-C4 The Companies at a Glance in 2013 Group Organizational Structure 1 Reporting Period/Report Profile 21 Our Stakeholders 2–3 Contents 4–5 Preface by the Management Board 23–27 Compliance Management 6 Introduction by the CSR Director Systematic Prevention of Money Laundering 7 Introduction by the CSR Officer Data Protection as Component of Compliance 8 The Ten Principles of the UN Global Anti-Corruption as Management Practice Compact Human Rights 9 Casinos Austria Corporate Principles 9 Austrian Lotteries Guiding Principles 28–33 We don’t gamble with our responsibility 10 Legal Foundations 34–37 Responsible Gaming Responsible Gaming at Casinos Austria Responsible Gaming at Austrian Lotteries Responsible Gaming on win2day Responsible Gaming at WINWIN Responsible Gaming at tipp3 Responsible Advertising Responsible Gaming Academy 2 CSR REPORT 2012/13 Contents 80 SPONSORING REGIONAL 38 PRODUCTS 68 SOCIAL COOKING 38–43 When there’s so much goodness 86–99 CSR Activities in our Casinos swimming nearby Casino Baden Casino Bad Gastein 44–49 Economy Casino Bregenz Casino Graz 50–55 Gaming goes green – with the ecolabel Casino Kitzbühel Casino Innsbruck 56–61 Environment Casino Kleinwalsertal Annual Purchasing Volumes for Lottery Products Casino Linz Energy Optimization Casino Salzburg Waste and Packaging Management Casino Seefeld Environmental Measures Casino Velden Casino Wien 62–67 Employees 100 UN Global Compact Communication 68–73 Good things for good causes on Progress (COP) 101 Goals 74–77 Commitment to Society and 102–109 GRI Index 3.1 Social Causes 110–112 Addresses and Contact Details 77–79 Sponsoring Cooperation Partners/Counseling Facilities Casino Locations 80–85 Everyone’s a winner at these world championships C5 Imprint Contents CSR REPORT 2012/13 3 Foreword by the Management Board Public expectations of our companies are multi-faceted and challenging. Ours of our business. Responsibility is a defining element in our is an important and also sensitive industry for society and strategic corporate planning; it sets out how the companies the economy – and that’s why we have always taken the in our group act towards society and it characterizes our responsibility that comes with it very seriously indeed. core business. Responsible gaming has never been just a buzzword for us, it is – and always has been - an integral part of everything Our group is a recognized leader both in Austria and around we do. the globe in the implementation and development of methods to promote responsible gaming, combat money Society rightly expects a gambling company to set itself laundering, protect data, guarantee information security and particularly strict standards of business. That is certainly fight corruption.