Annual Report 2015 /16 1 / QUEENSLAND AIRPORTS PTY LTD 2015/16 ANNUAL REPORT Contents 03 Our Vision 07 Chairman’s Message 08 CEO’s Message 09 Our Stakeholders 10 QAL Board 15 QAL Management 19 Shareholder Value 24 Customer Experience 28 Social Responsibility 34 High Performing Workforce 36 Accomplished Operators 38 Investing in Tomorrow 39 Contact QUEENSLAND AIRPORTS PTY LTD 2015/16 ANNUAL REPORT Our Vision Engaging customers, connecting communities, exceptional experiences. We will fulfill our vision by • Growing our airports through collaboration with our partners • Providing seamless, high quality experiences for our customers • Connecting (and being connected to) the communities in which we operate • Fostering growth within our communities • Investing in our people and empowering them to help achieve our vision • Elevating and setting the industry standard through innovation and creative thinking 3 / QUEENSLAND AIRPORTS PTY LTD 2015/16 ANNUAL REPORT Our Strategic Pillars Our pillars help us translate our vision into everything we do Shareholder Value Customer Experience Social Responsibility High Performing Workforce Accomplished Operators Our Values INTEGRITY We act honestly, we do the right thing TEAMWORK We have a collaborative environment that values diversity PASSION We are enthusiastic, we love what we do INNOVATION We challenge the status quo, we do things differently ACCOUNTABILITY We take responsibility EXCELLENCE We strive to be the best, we challenge ourselves LEADERSHIP We have a clear vision, we are empowered 4 / QUEENSLAND AIRPORTS PTY LTD 2015/16 ANNUAL REPORT Wholly Owned Airport NAACEX Townsville Mount Isa Longreach About Us Gold Coast Queensland Airports Australian owned and managed, OUR SHAREHOLDERS QAL has operated airports since 1998. Australian-owned, our shareholders Limited (QAL) is are: We currently own and operate airports Australia’s leading in the following locations: • Gardior Pty Ltd as trustee for The Infrastructure Fund regional airport • Gold Coast • Perron Investments Pty Ltd • Townsville operator with significant • QAL Investments No.2 Pty Ltd as • Mount Isa trustee for QAL Investments Trust investment in airports • Longreach • STC Funds Nominee as trustee for the Project Cricket State Super Unit Trust servicing Queensland We also own the Northern Australian Aerospace Centre of Excellence • State Street Australia Ltd and northern New (NAACEX) in Townsville, which as custodian for Sunsuper South Wales. facilitates aviation support businesses. Superannuation Fund • Allan Moss Our focus is on operational excellence through a long-term commitment • Lipno Investments Pty Ltd. to regional investment, sustainable growth, regional partnerships and innovative strategy. 5 / QUEENSLAND AIRPORTS PTY LTD 2015/16 ANNUAL REPORT QAL Group at a Glance ISA 9 TSV 24 LRA 4 Headcount QAL Total Group 74 GCA 80 FY16 Passenger Numbers 6,303,920 1,582,203 186,605 36,447 8,109,175 Our airports busiest routes for FY16 are: OOL 2,699,550 SYD TSV 978,654 BNE ISA 124,189 BNE LRE 20,773 BNE 6 / QUEENSLAND AIRPORTS PTY LTD 2015/16 ANNUAL REPORT Chairman’s Message ANNABELLE CHAPLAIN The 2015-16 financial year for the internship program providing students QAL Group has seen our Board and with real-world experience. QAL Executive team focus on ensuring the has also entered into Memoranda business is best placed to achieve of Understanding with several the deliverables set out in the QAL universities and TAFEs, paving the Strategic Plan, while we maintain the way for internships and research focus on our core business of effective collaboration in addition to the Through our learning airport management. opportunity for QAL employees to tap into innovative thinking and be Last financial year we worked closely and development involved in program content and with our management team to revise delivery. QAL has also developed the existing QAL vision and mission, program QAL and implemented both a Graduate and this year have focused on site Program and a Work Immersion specific brands, with the Gold Coast is committed to Program. These are fixed-term Airport team successfully delivering paid positions, enabling both a modern rebrand and brand the continued new graduates and students who foundations that reflect our business are enrolled in a relevant degree now and into the future. development of our program to gain work experience This financial year we welcomed within our business. Through our people and investment a number of new international and learning and development program domestic routes, including the QAL is committed to the continued in the future of our reinstatement of international services development of our people and in Townsville and the commencement investment in the future of our industry. industry. of direct services between Gold Coast I would like to take this opportunity to and China with Hong Kong Airlines. acknowledge the QAL Executive team The area of learning and development and our staff, our customers, and our was also a strong focus for QAL industry and financing partners for during this reporting period. Highlights their ongoing support. included the creation and delivery of a workshop for Indigenous business owners and implementation of an 7 / QUEENSLAND AIRPORTS PTY LTD 2015/16 ANNUAL REPORT CEO’s Message CHRIS MILLS It has been a very successful year Townsville Airport also had a Major for our business. Since moving into Development Plan approved for its the CEO role in October last year, terminal redevelopment plans. Work my focus has been on delivering commenced at Mount Isa Airport to the strategic plan which will take upgrade the existing car park facility our airports forward. This has seen and provide solar panels on the car us exit from non-core activities, park covers. Longreach Airport added and concentrate on growing and 396 solar panels to the terminal roof to I am fortunate to have diversifying the core business. now deliver 95% of its daytime power needs. a supportive board This financial year saw a record 8.1 million passengers travelling through Recently we launched our inaugural and shareholders, as the group airports. Gold Coast in community benefit fund, a program particular reported an impressive 6.3 designed to provide financial grants well as a dedicated million passengers, its busiest year to groups in our regions, and we were ever with strong growth in domestic delighted with the response from the and enthusiastic and international numbers. community - this initiative is here to stay. We continue to sponsor a range Apart from the passenger growth, it of other activities and events, and for executive team, to has been busy on many other fronts. the first time we provided grants to turn our vision into Gold Coast Airport had two Major outstanding performers in the Gold Development Plans approved in 2016, Coast Eisteddfod to enable them to results. for an Instrument Landing System pursue their dreams. (ILS) and for Project LIFT, the multi- I am fortunate to have a supportive million dollar redevelopment of the board and shareholders, as well as a terminal. Site works are well underway dedicated and enthusiastic executive to facilitate apron expansion. team, to turn our vision into results. Expressions of interest have been sought for a hotel development near Thank you to our staff, our customers, the terminal, and land has been and our industry partners for your acquired near the airport to facilitate continued support. future growth plans. 8 / QUEENSLAND AIRPORTS PTY LTD 2015/16 ANNUAL REPORT Local Domestic airlines International airlines Passengers QAL Group staff and contractors Ground handlers State Retail operators Ground transport operators Queensland Government General aviation tenants Tourism and Events Queensland Gold Coast Tourism Tourism NSW Outback Queensland Tourism Queensland Tourism Industry Council Townsville Enterprise Queensland Police Service Destination Tweed New South Wales Police Service Local universities City of Gold Coast Tweed Shire Council Townsville Council Mount Isa Council Longreach Shire Council Media QAL Group Federal Community Australian Federal Police Community groups Airservices Australia Social media followers Civil Aviation Safety Authority Chambers of Commerce Border Force Business groups Australian Airports Association Local residents Tourism and Transport Forum 9 / QUEENSLAND AIRPORTS PTY LTD 2015/16 ANNUAL REPORT QAL Board Annabelle Chaplain Andrew Agnew INDEPENDENT CHAIRMAN INDEPENDENT CHAIRMAN BA, MBA, FAICD, B.A., B.Ec. (Honours in Finance), GAICD, Non-Executive Chairman appointed 1 January 2014. Non-Executive Director appointed 5 March 2013. Annabelle Chaplain is an experienced company director Andrew is Chairman of the Remuneration Committee with in-depth experience in financial services, infrastructure and a former banker for more than 30 years. He is also a and mining-related companies. Her executive career was Director of infrastructure fund manager, Gardior Pty Ltd spent as an investment banker, working on a variety of and a Director of global tank terminal company, LBC Tank transactions for public sector and large corporate clients. Terminals. She is a Director of ASX-listed Downer-EDI Ltd. In the public sector, Annabelle is a Director of EFIC, Australia’s export credit agency and was previously a member of the Board of Taxation. In April 2015, Annabelle was appointed as Non-Executive Chairman for Canstar Pty Ltd and in November 2015 she was appointed a Non-Executive Director for Seven Group Holdings Limited.