WINTER 2017 SMITH JOINS TEAM CANADA! Smith School of Business and Canadian Olympic Committee team up to expand athletes’ educational options. INSTAGRAM'S CHANGE AGENT ALYSSA FURTADO GORD RAY JP GLADU RATEHUB CEO DEAN’S MESSAGE The world of business keeps changing, and so do we. The faculty and staff at Smith are always looking for new and better ways to meet the needs of our students and alumni. Strategic changes to both our advisory board and Smith’s Business Career Centre (BCC) are two recent examples of innovations that support our vision to be one of the world's most innovative and influential business schools. To ensure a diverse range of viewpoints are represented, Benita Warmbold, Board Chair (BCom’80), Sharon Ranson, Chair of the Nominating Committee (BCom’80), and I have strategically repositioned the School’s Advisory Board. Among our priorities is a commitment to a higher representation of women — at least 30% — on our advisory bodies. Smith was the first Canadian business school to join the 30% Club, a global organization dedicated to accelerating the representation of women at senior levels in business. You can read more about our newest board members on page four. In business education, career services are traditionally aligned by program, providing general career education and coaching services. With eight programs added to Smith’s portfolio in the last ten years and increasing competition for the best jobs, we needed to re-visit this model. Beginning January 2017, Smith’s Business Career Centre (BCC) will offer students specialized coaching by functional careers areas. This focused approach will enable deeper coaching sessions aligned with students’ career interests and majors, including access to leading experts-in-residence in finance, consulting and marketing. For our corporate recruiting partners, the BCC has added relationship managers, tripling the number of industries with which we work. We are expanding options from the traditional banking, consulting and consumer goods firms to other industries such as pensions, insurance, investments, real estate, energy technology, telecommunications, pharmaceutical, healthcare, start-ups, manufacturing, transportation and others. A more robust, industry-focused corporate relations team will increase the breadth and diversity of career options for all of our students and provide a more synergistic matching of students to each organization’s talent needs. One of the key metrics of success for any business school is securing top-tier jobs for graduates, and we see our outstanding alumni as key partners in helping us compete more effectively in this area. As always, please reach out to us at [email protected] if you would like to get involved. David M. Saunders, PhD Dean, Smith School of Business [email protected] Winter 2017 Contents 9 19 222 Features 24 9 NEW WAVE 2.0 Profiles 44 22 SMITH JOINS TEAM CANADA! 16 ALYSSA THE Departments Partnership supports DRAGON SLAYER Olympic athletes Alyssa Furtado, BCom’07, of 3 INSIDE GOODES 28 RateHub, a mortgage and financial- START-UPS products comparison site 32 ALUMNI NOTES SNAPSHOT Alumni-led new ventures 19 CHANGE AGENT 44 ALUMNI NEWS JP Gladu, EMBA’12, Canadian Council for Aboriginal Business CEO 24 A MASTER OF REINVENTION Gord Ray, BCom’93, lands at Instagram in London, U.K. SMITH SCHOOL OF BUSINESS ADVISORY BOARD MEMBERS Karyn Brooks, BCom’76, Retired Senior VP & Controller, BCE Inc. Managing Editor: Shelley Pleiter Iain Bruce, BCom’81, Retired Senior Managing Director, Contributing Editor: Amber Wallace Risk Management, AMBAC Assurance Corp. Design: Crystal Wiesner, Yadira Gonzalez Jeff Carney, BCom’84, President & CEO, IGM Financial and Investors Group and Kari Knowles Leigh Chalmers, BCom’95, Partner, PricewaterhouseCoopers Contributors: Samantha Arniel Erica Holgate Dave Cheesewright, President & CEO, Walmart International Alan Morantz Amber Wallace Chris Clark, BCom’76, Corporate Director Smith Magazine (formerly QSB Magazine) Greg Cochrane, MBA’74, President, DATA Communications Management Published three times a year by Shawn Cooper, BCom’87, Managing Director and Regional Leader, The Stephen J.R. Smith School of Business Latin America/Canada, Russell Reynolds Associates Goodes Hall, Queen’s University David Court, BCom’79, Director (Senior Partner), McKinsey & Company Kingston, Ontario, Canada K7L 3N6 Jerry del Missier, BSc(Eng)’85, MBA’87, Executive Chairman, Copper Street Capital LLP Tel: 613.533.3118 Andrew Dunin, BSc(Eng)’83, MBA’87, Dunin Management Services Fax: 613.533.6978 Mike Durland, PhD’91, Retired Group Head & CEO, Scotiabank Global Banking and Markets [email protected] The Hon. Gloria Epstein, BCom’72, Justice of the Court of Appeal of Ontario Monika Federau, MBA’88, Senior VP & Chief Strategy Officer, Intact Financial Corp. Available by subscription and online Ian Friendly, BCom’83, CEO, Recombinetics at ssb.ca/magazine Paul Hand, BA’69, MBA’73, Managing Director, RBC Capital Markets Ewout Heersink, MBA’74, Managing Director, ONEX Corporation © Copyright 2017, Queen’s University Glenn Ives, Chairman, Deloitte Canada Volume 59, Winter 2017 ISSN 0714798 Michael Kehoe, BCom’78, Retired CEO, Cosmetica Laboratories Inc. Tom Kinnear, BCom’66, LLD’02, PhD, D. Maynard Phelps Collegiate Professor of Business Administration, Professor of Marketing, Ross School of Business, University of Michigan Sam Kolias, Chairman & CEO, Boardwalk Real Estate Investment Trust Valerie Mann, BCom’86, Partner, Lawson Lundell LLP General Inquiries Doug McIntosh, BCom’82, Managing Director & CEO, Alvarez & Marsal Canada ULC 877.533.2330 Somen Mondal, MBA’06, Co-Founder & CEO, Ideal Andrew Moor, President & CEO, Equitable Bank smith.queensu.ca Vanessa Morgan, BCom’87, President & CEO, Morgan Meighen & Associates Thomas O’Neill, BCom’67, LLD’05, Corporate Director Eme Onuoho, EMBA’08, VP, Global Government Affairs (Canada), Xerox Sharon Ranson, BCom’80, President, The Ranson Group Inc. Julia Robertson, BCom’86, Partner & Vice President, C.A. Delaney Capital Ltd. Michele Romanow, BSc(Eng)’07, MBA’08, Co-founder, Clearbanc, Remember your & ‘Dragon’ on CBC-TV’s Dragons’ Den luggage tag and share your travels! David Sculthorpe, BCom’83, Former CEO, Heart & Stroke Foundation of Canada John See, BSc’79, MBA’81, Vice Chair, TD Wealth, TD Bank Group #SmithGlobal Bruce Sellery, BCom’93, Business Journalist & Personal Finance Expert Candace Shaw, MBA’87, Senior Managing Director and Portfolio Manager of Private Fixed Income, Sun Life Institutional Investments (Canada) Inc. Patti Perras Shugart, BCom’86, Managing Director & Head, Corporate Banking & Global Credit, RBC Capital Markets Stephen J.R. Smith, BSc(Eng)’72, Chairman & CEO, First National Financial Corp. and Chairman & Co-Owner, Canada Guaranty Mortgage Insurance Steven Smith, BCom’77, National Co-Chair, Osler, Hoskin & Harcourt LLP. Donald Sobey, C.M., BCom’57, LLD’16, Chair Emeritus, Empire Company Ltd. Robert Sobey, BAH’88, Corporate Director Andrea Sotak, MBA’03, Managing Director & Chief Investment Officer, DRI Capital Colin Taylor, BCom’84, Co-Managing Partner & Co-Founder, aPriori Capital Partners Bill Thomas, Chair, KPMG’s Americas Region Dino Trevisani, CQ-EMBA’09, President & General Manager, IBM Canada Maryann Turcke, BSc(Eng)’88, MBA’97, President, Bell Media Benita Warmbold, BCom’80, Senior Managing Director & CFO, CPP Investment Board (Chair) Jay Wright, BCom’81, President, Constellation Brands Canada Inc. Inside Goodes Inaugural Smith Research Chairs Named Smith School of Business has announced the recipients of the inaugural Smith Chairs, awarded to recognize excellence in research at Smith. The first faculty recipients are focused on strategy and organizational behaviour, analytics, and accounting and auditing. Dean David Saunders formally named Professors Tina Dacin, Yuri Levin and Steve Salterio as the first Smith Chairs during a ceremony at Homecoming on October 15. The Stephen J.R. Smith Chairs were established to recognize and financially support high quality research at the school. These prestigious positions will be funded by the endowment income from a $50-million gift made by Queen’s alumnus Stephen J.R. Smith in 2015 — the largest gift ever made to a Canadian business school. Additional Smith Chairs, including external appointments, will be named in the future as the endowment fund grows. Two thirds Smith Research Chairs, from left, Yuri of Stephen Smith’s $50-million gift was allocated to support faculty Levin, Tina Dacin and Steve Salterio research and teaching and one third to fund student scholarships. with benefactor Stephen J.R. Smith. The Smith Chairs Tina Dacin is the Stephen J.R. Smith Chair of Strategy and Organizational Behaviour. She is also Director of Smith’s Centre for Social Impact. Her research interests include cultural heritage and traditions, social innovation and entrepreneurship, and strategic alliances. She teaches leadership, social innovation, change and strategy in Smith’s undergraduate, graduate and executive education programs. Yuri Levin is the Stephen J.R. Smith Chair of Analytics. He is also the inaugural Director of Queen’s Master of Management Analytics program, and the inaugural Director of Smith’s Scotiabank Centre for Customer Analytics. Yuri has developed innovative approaches and published widely in the general area of revenue management and dynamic pricing. He teaches analytical decision-making, strategic analytics, and pricing analytics in Queen’s MBA, Master of Management Analytics and executive