HP Pavilion ze4100 Notebook PC Compaq Evo Notebook N1010v Series Compaq Presario 1100 Series Mobile PC Technology Code KE Service Manual © 2002 Hewlett-Packard Company Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. 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Service Manual First Edition October 2002 Reference Number: N1010v/1100/ze4100 Document Part Number: F5761-90006 ii Service Manual Contents Product Information...................................................................................................... 1-1 Features .........................................................................................................................................1-3 Operation.......................................................................................................................................1-6 Turning the Notebook On and Off .........................................................................................1-6 Checking the Status of the Notebook .....................................................................................1-7 Using Fn Hot Keys .................................................................................................................1-8 Resetting the Notebook ..........................................................................................................1-9 Specifications ..............................................................................................................................1-10 Internal Design ............................................................................................................................1-14 Removal and Replacement............................................................................................ 2-1 Disassembly Flowchart..................................................................................................................2-3 Removing the Battery (User-Replaceable)....................................................................................2-4 Removing a SDRAM Module (User-Replaceable).......................................................................2-5 Removing the Wireless LAN Mini-PCI Card (User-Replaceable) ...............................................2-6 Removing the Hard Disk Drive (User-Replaceable).....................................................................2-7 Replacing Small Parts (User-Replaceable) ...................................................................................2-9 Removing the Keyboard Cover (User-Replaceable) ...................................................................2-10 Removing the Speaker Assembly (User-Replaceable)................................................................2-12 Removing the Keyboard (User-Replaceable)..............................................................................2-13 Removing the Switchboard PCA (User-Replaceable) ................................................................2-15 Removing the CD/DVD Drive (User-Replaceable)....................................................................2-16 Removing the Display Assembly (Authorized Service Providers Only).....................................2-17 Removing the Top Case (Authorized Service Providers Only) ..................................................2-20 Removing the Floppy Drive (Authorized Service Providers Only).............................................2-22 Removing the Infrared (I/R) PCA (Authorized Service Providers Only) ...................................2-25 Removing the Heatsink (with Fan) (Authorized Service Providers Only)..................................2-27 Removing the CPU Module (Authorized Service Providers Only) ............................................2-29 Removing the Motherboard (Authorized Service Providers Only).............................................2-31 Replacing Components on a Bottom Case..................................................................................2-35 Repairing the BIOS IC (Authorized Service Providers Only) ....................................................2-37 Removing Other Components (Authorized Service Providers Only) .........................................2-39 Troubleshooting and Diagnostics ................................................................................. 3-1 Support by Authorized Service Providers .....................................................................................3-1 Troubleshooting ............................................................................................................................3-2 Checking for Customer Abuse ...............................................................................................3-3 Troubleshooting the Problem .................................................................................................3-3 Verifying the Repair ...............................................................................................................3-4 Suggestions for Troubleshooting............................................................................................3-5 Diagnostic Tools .........................................................................................................................3-17 e-Diagtools Diagnostic Program ..........................................................................................3-17 Power-On Self-Test..............................................................................................................3-18 Sycard PCCtest 450/460 PC Card (Optional) ......................................................................3-24 Windows Management Instrumentation (WMI)...................................................................3-25 BIOS Setup Utility................................................................................................................3-25 Replaceable Parts........................................................................................................... 4-1 Service Manual iii Reference Information................................................................................................... 5-1 Password Removal Policy.............................................................................................................5-1 Hewlett-Packard Display Quality Statement.................................................................................5-2 Service Notes and Obsolete Parts .................................................................................................5-4 Figures Figure 1-1. Front View.........................................................................................................................1-3 Figure 1-2. Back View.........................................................................................................................1-4 Figure 1-3. Bottom View .....................................................................................................................1-5 Figure 1-4. Resetting the Notebook .....................................................................................................1-9 Figure 1-5. Replaceable Module Diagram.........................................................................................1-14 Figure 2-1. Disassembly Flow..............................................................................................................2-3 Figure 2-2. Removing the Battery........................................................................................................2-4 Figure 2-3. Removing an SDRAM Module.........................................................................................2-5 Figure 2-4. Removing the Mini-PCI Card ...........................................................................................2-6 Figure 2-5. Removing the Hard Disk Drive.........................................................................................2-7 Figure 2-6. Removing the Hard Disk Drive Tray ................................................................................2-8 Figure 2-7. Removing the Keyboard Cover .......................................................................................2-11 Figure 2-8. Removing the Speaker Assembly....................................................................................2-12 Figure 2-9. Removing the Keyboard..................................................................................................2-14 Figure 2-10. Removing the Switchboard PCA ..................................................................................2-15