CORPORATE SUSTAINABILITY REPORT 2020 Corporate Sustainability Report 2020 Table of Contents 1 Introduction 3 3.5 Property Actions & Processes 24 1.1 About this Report 3 4 Commitment II. Consume Responsibly 25 1.2 Reference Framework 3 4.1 Organisation Overview 25 1.3 Organisation Overview 3 4.2 Environmental Monitoring 25 1.4 Reporting Structure and Content 3 4.3 Sustainable Purchasing 28 1.5 CEO's Foreword 4 4.4 Property Actions 30 1.6 Oetker Collection Profile 6 5 Commitment III. Ensure Environmental Awareness 32 1.7 Awards, Distinctions & Certifications 7 5.1 Quality & Operating Practices 32 1.8 2020 CSR Highlights and Key Facts 8 5.2 Guest & Staff Communication 33 2 Corporate Social Responsibility 9 5.3 Green Pearl Award 34 2.1 Corporate Social Responsibility at Oetker Collection 9 5.4 Guest & Staff Activities 35 2.2 CSR Governance 9 6 Commitment IV. Engage with Sustainable Communities 36 2.3 First CSR Strategy 10 6.1 Property Actions, Charities & Donations 36 2.4 2019 Strategy 12 7 Moving Forward 38 2.5 CSR Requirements 2020 17 7.1 CSR Strategy Outlook 2021 38 3 Commitment 1. Respect Human Rights 18 7.2 CSR Requirements Outlook 2021 42 3.1 HR Key Figures 18 8 Appendix 44 3.2 Human Rights and Labour Laws 19 8.1 GRI Index 44 3.3 Fair Operating Practices 22 8.2 2015, 2017 and 2018 Objectives 47 3.4 Staff Development 23 8.3 Further Information 48 OETKER COLLECTION 2 CORPORATE SUSTAINABILITY REPORT 2020 1. Introduction 1.1 About this report 1.3 Organisation Overview The 2020 Corporate Sustainability Report provides an account of Oetker Collection’s GROUP COMPANY COVERED BY THIS CSR REPORT: Oetker Collection efforts to support the implementation of the UN Ten Principles and engage with the UN OVERVIEW: Management and operation of high-end luxury hotels worldwide Global Compact. The report is a transparent overview of the Group’s Corporate Social MANAGEMENT: Oetker Hotel Management Company GmbH (OHMC), registered in Responsibility (CSR) performance in line with the Oetker Collection 2019 CSR Strategy. Germany, manages Oetker Collection The Executive Committee agreed to continue producing a formal reporting on corporate HEADQUARTERS: Baden-Baden, Germany sustainability in line with the UN Global Compact Communication on Progress. Oetker EMPLOYEES: Approx. 1830 Collection has participated in this reporting scheme since 2014 with Communication on MARKETS: The tourism and hospitality industry in Antibes (France), Antigua (private Progress at Active Level, and Advanced Level was reached for the first time with the 2018 island), Baden-Baden (Germany), Courchevel (France), London (Great Britain), Paris report. (France), Sao Paulo (Brazil), St Barthélemy (France), Vence (France), as well as Geneva (Switzerland, from 2021) and Capri (Italy, from 2022). Customers are individuals from worldwide markets. 1.2 Reference Framework WEBSITE: https://www.oetkercollection.com/ REVENUE: Reported annual business revenue: 133M€ The report covers the period 1 January 2020 to 31 December 2020 and is provided on an annual basis. It includes information from the 9 Oetker Collection masterpiece hotels: ASSOCIATIONS: Virtuoso – the leading global network of agencies specializing in luxury L’Apogée Courchevel, Brenners Park-Hotel & Spa, Le Bristol Paris, and experiential travel, with more than 20,000 advisors. Château Saint-Martin & Spa, Eden Rock - St Barths, Hotel du Cap-Eden-Roc, AWARDS: Several awards were attained by individual hotels of Oetker Collection. These Jumby Bay Island, The Lanesborough and Palácio Tangará. are detailed in section 1.7. Eden Rock – St Barths closed at the end of August 2017 due to Hurricane Irma and remained closed until 20th November 2019 with only a small proportion of operations 1.4 Reporting Structure and Content active. This property has consequently been excluded from some quantitative data analysis (namely in section 4.2 Environmental Monitoring), but information has been provided Oetker Collection's process for defining the report content and boundaries is based on the where possible. organization’s 2019 CSR Strategy, which builds on the 2015 CSR Strategy. The CSR strategy focalizes on the principles and commitments intrinsic to the company’s overall Two more hotels have joined Oetker Collection: The Woodward – Geneva, Switzerland strategy, governance and decision-making process. These are detailed in section 2.0. (opening planned for the 1st September 2021) and La Palma – Capri, Italy (opening planned for April 2022). Since both properties have not been opened yet, they have not Furthermore, the report structure and content are in line with the UN Global Compact been included in this report. Communication on Progress, as well as addressing the UN Sustainable Development Goals (SDGs) Lastly, it provides an initial alignment to GRI Standards - Core options. OETKER COLLECTION 3 CORPORATE SUSTAINABILITY REPORT 2020 1. Introduction 1.5 CEO's Forew0rd • Elegance: As we understand it, elegance is first and foremost a state of mind. It describes that we put great dedication and purpose in everything we do. It describes Oetker Collection today comprises one of the that we pay attention to details, that we are sensitive and act subtly. We are cultivated most exclusive portfolios of luxury hotels in the and interested hosts. Elegance also shows through expertise and grace, which in turn world. We are proud to manage such an translates into calmness and composure. In the context of CSR, elegance also means exquisite group of hotels, but even more so, we that what you do is much more important than what you say or what you actively see this as a privilege and are very much aware of promote. the responsibility that comes with it. • Genuine kindness: Courtesy and friendliness are in our nature. We despise arrogance. The value promise, that guides us in everything We like people and we treat all people the way we would like to be treated as we do, is as follows: individuals ourselves. This puts a focus on our interaction with team members, partners and suppliers, but it also sets the tone for the right integration to our local At Oetker Collection, we operate extraordinary communities. hotels – all masterpieces – and we do so with a strong family spirit, with elegance and with The team members of our hotels live these values daily. genuine kindness. Having said that, everybody is aware that 2020 was a very exceptional and tough year in It is this rare combination of quality and attitude, that creates the special emotional bond many different ways. The pandemic placed our entire industry under enormous between our guests and our hotels. This connection is so far-reaching and so meaningful, restrictions, financial pressure and hardship. However, despite these enormous challenges that many of our guests have come to see our hotels as their home. that every one of our team members faced also personally, I am proud to see that our teams at our properties did not lose sight of the CSR goals we had set and tried to implement The word ‘Masterpiece’ describes how much we care about the individuality of each of our these as best as possible. hotels. The term furthermore relates to quality, to craftmanship and to rare beauty. As responsible hoteliers we have the ensure that this quality, craftmanship and rare beauty are Just a few examples: Money was raised for many communities in distress at Jumby Bay constantly nurtured, conserved in a sustained manner and protected for future generations Island Resort in Antigua, meals delivered to a Youth Home and families in distress by the to profit and learn from too. F&B department at the Brenners Park-Hotel , Palácio Tangará in Sao Paulo donated 8 tons of food to an NGO that prepares food for the poor in a nearby Favela to mentioned but a Our three key values define who we are and how we act. They also form the basis for few (more to be found on slides 36 & 37). Oetker Collection’s ambition to be a good corporate citizen: During the times the hotels were open and allowed to operate, the Hotel-du-Cap-Eden- • Family Spirit: In a family you care for each other, you support and protect each other. Roc organised for an osteopath to come regular to treat their staff, the Green Team at the You do so, not because somebody asked you to do it, not because it is your job or a task. Brenners Park-Hotel ensured the historic apple orchard’s harvest was picked by them and You simply do so because you feel emotionally connected. In respect to our CSR colleagues, Jumby Bay Island increased its ‘Farm to Table’ concept, growing ever more strategy, taking care for others means to think about the wellbeing of current and produce on the island. future generations. These are just a few of the many projects the team kept going despite operating in such turbulent times. This report is proof of our on-going commitment to playing our part in reducing our impact on the environment in every possible way and to being truly passionate good corporate citizens. But the journey has just started. OETKER COLLECTION 4 CORPORATE SUSTAINABILITY REPORT 2020 1. Introduction The governments in Europe have recently increased the targets for reaching carbon neutrality. This is the right thing to do, considering the sound of the alarm bells that surround us. And also, the hotel industry will have to increase its efforts to reach a zero- balance of carbon emissions. At Oetker Collection, we will therefore review once more what we have achieved so far and what we have to change, organisationally and structurally, to significantly reduce our natural footprint. In 2020 already we introduced a new ‘Compendium of Organizational Requirements and Expectations’ to the company and all hotels.