Richmond Borough Impact Report 2016 Contents Address from the Chair 3 Chief Executive’s Report 4 Richmond Borough Mind in numbers 5 Helping people recover 6 Encouraging Independence 8 Supporting future progression 10 Building bridges in our community 12 Inspiring others 14 Financial review 16 Thank you to our funders 18 Richmond Borough Mind Charity Number: 1146297 Richmond Royal Hospital Company Number: 7954134 Richmond Healthcare Hamlet Kew Foot Road Richmond Richmond Borough Mind is rooted Surrey in the local community and exists to TW9 2TE meet local mental health needs. Our vision is a society where people who T: 020 3513 3404 experience mental health issues and E: [email protected] their carers enjoy a good quality of life W: www.rbmind.org within their local communities. Front cover picture: Wellbeing Centre trip to Kew Garden Address from the Chair The external environment in the past year has been a challenging time for all sectors providing mental health services. Richmond Borough Mind has risen to the challenge and continues to deliver high quality services to our local community. Within this economically complex climate we continue to work closely with our partners, both in the voluntary and public sector, with the aim of finding new innovative ways of delivering Baljeet Ruprah-Shah, Chair services which at their heart are service user and carer led. Earlier this year we had a recruitment drive to increase our range of trustees on the RB Mind Board. We are delighted to welcome our new trustees who bring additional skills and experience. Most of all I would like to share my great admiration for all the RB Mind staff, their enthusiasm, expertise and commitment to the community they serve. As I complete this address I realise how quickly the past year has passed. It has been a year of many rewarding moments as well as challenges. I am honoured to be the Chair of Richmond Borough Mind and look forward to continuing the legacy of PJ Greeves, our former Chair. 3 Chief Executive’s Report Welcome to our Impact Report 2016! This year we have changed the format of the report slightly to reflect the different aspects of the help we provide to our Service Users and Carers, and to emphasise the impact we have of mental health, or being part of our made through the various services we community of Carers this is testament provide. to the impact we have on the future life chances of our Service Users in ‘Sophie’s Story’ on page 7 is just one Richmond. of a myriad of stories emphasising the impact of the right intervention at In recognition of our growing impact in the right time to turn someone’s life the borough, RB Mind was delighted around. Sophie referred herself to us this year to be awarded the Best for therapy because she was pregnant Charity Award at the Richmond and was concerned about developing Business Awards for our Mindkit youth post-natal depression. This led to a wellbeing project. We received the transformational journey for her and award within a month of the Duke her baby. The 251 people who received and Duchess of Cambridge taking therapy through our Counselling part in one of our Mindkit sessions at service, the 2,600 referrals to our part Harrow College. In 2016, inspired by of the Richmond Wellbeing Service this experience, the Duke and Duchess and the 126 people who attended our together with Prince Harry launched Wellbeing Centre this year will have Heads Together, a new campaign similar stories to tell. to end stigma around mental health amongst young people. This year 68% of those attending our Peer Group Network reported since In the increasingly challenging joining the network their confidence economic environment we continue to has improved. At the same time 86% of work with local partners and our Mind Carers said our Carers in Mind project colleagues to develop services our has helped them maintain hope for Service Users and Carers tell us need the future. So whether it’s attending to be addressed. one of our activity groups facilitated by people who have lived experience Val Farmer, Chief Executive 4 Richmond Borough Mind In Numbers Our Peer There were Group Network consisted of referrals2,600 to RB Mind’s part people126 attended of the Richmond Wellbeing our Wellbeing Service Centre groups8 with Peer16 Volunteers and Our youth wellbeing people251 contacted projects reached our Psychotherapy and Counselling service active80 members 1,437young people Our Carers in We were Mind project supported by reached volunteers100 at any 452carers one time 5 Average number Helping People Recover of attendees to our Wellbeing Centre Richmond Borough Mind offers per week: people124 received various services to help people therapy through our with mental health problems Psychotherapy and recover and enable them to live Counselling service the lives they want to live. This 54 includes our Wellbeing Centre an opportunity for people to meet and and Psychotherapy and Counselling socialise, and a variety of activities and service. services to support mental wellbeing. Wellbeing Centre Psychotherapy and Counselling Our Wellbeing Centre is based at service the Richmond Royal Hospital and is referral only from the Community This year we continued to offer Mental Health Team. Its aims are psychotherapy and counselling Wellbeing, Confidence, Peer Support, to people living in the borough of Assertiveness, Relapse Prevention Richmond. The service provides a and Independence. Activities on offer range of therapies which aim to support within the Centre this year included people while they are in emotional art and dance classes, creative need and a space where they can writing, recovery groups, exercise explore and recover from psychological and walking groups, a women’s group difficulties. We offer the following and massage. We also organised a styles of therapy: psychodynamic, range of outings for service users integrative, person-centred, existential throughout the year. Mind ‘n Mortlake and cognitive behavioural. Many clients is a satellite service of the Wellbeing refer themselves. We also accept Centre, based at the Barnes Children’s referrals from GPs, psychiatrists, social Centre in Mortlake, which also offers workers and other health professionals. Our Wellbeing Centre organised a range of outings for service users throughout this year including trips to Brighton and Chiswick House Gardens 6 Sophie’s Story Sophie is a 39-year-old unmarried woman who referred herself to the Psychotherapy and Counselling service for therapy because she was expecting a baby and was concerned about the risk of developing post-natal depression. At her assessment it was established the therapist urged her to confront the that her troubles started in childhood feelings she had experienced as an when her mother appeared to have unloved child. little love for her. Sophie was one of four children, three boys and a girl. Her Sophie gave birth to a healthy baby mother treated the boys with great love girl and three weeks later she resumed and attention, which made Sophie feel therapy. She seemed happy to see that there was something wrong with her therapist, but was alarmed that her. As with most children in similar she had little feeling for her baby and situations, she blamed herself for her resented having to care for her. She mother’s shortcomings. was experiencing unconscious envy: her baby was getting the love she The assessor referred Sophie for never had in her own childhood. With one-to-one therapy, where she her therapist’s help Sophie was able to seemed to settle in fairly well. She work through and relinquish her envy was extremely worried, not only by of her baby and gradually the loving her risk of becoming depressed again, bond between mother and child was but also that she may not be able to born. Sophie carried on her therapy for feel emotionally attached to her baby many months after this, before making and the damage that might cause. She a tearful end to what had been a seemed only partly aware that her transformational experience for her and concerns were coming from her own her little one. childhood so over the next few weeks 7 Referrals to the Richmond Encouraging Independence Wellbeing Service (RB Mind): Richmond Borough Mind helps people to become more independent by increasing their confidence, offering 30%2,600 increase with a recovery safe spaces for them to relearn or rate of 12% over target develop social skills and providing the The Network advice and support they need to get is made up back on their feet. of groups run by and for Richmond Wellbeing Service people who of68% those attending experience our peer groups The Richmond Wellbeing Service mental health reported since offers a range of groups to help issues. Some joining the network foster resilience and wellbeing, as groups are their confidence was part of the national Improving Access supported by ether improved or to Psychological Therapies (IAPT) volunteers who much improved scheme. We work in partnership with have expertise East London Foundation NHS Trust in their field. to provide this service, using the Joining an art group or a reading principles of stepped care i.e. your GP group facilitated by people who have is step 1 on the ladder, and Richmond lived experience of mental health or Borough Mind provides help at step 2. learning how to cook or do yoga is an We offer workshops that are specific opportunity to develop confidence and to a disorder and others that can help reduce feelings of isolation. with a range of problems including Overcoming Low Mood, Overcoming Worry, Overcoming Panic and Coping with Stress.