WINDOWS APPLICATION REINSTALLATION GUIDE V2021 net-ref.com • [email protected] Windows Application Manual Reinstallation Steps: 1. Ensure all accounts are logged out. (A restart/reboot is the easiest way to ensure this.) 2. Log in to the device with an Administrator account. 3. Open the Windows "Apps & features" control panel and search for NetRef. Last Updated: July 2021 1 4. Click on "NetRef Student" entry and click on the "Uninstall" button. 5. Reboot the computer to ensure all processes are removed from memory. 6. Log in to the device with an administrator account. 7. Install the app under the administrator account. Follow these steps: a. Locate the installer MSI (netref.msi or the custom application provided). b. Right-click on the file. If the option "Run as Administrator" is available, use this option. If not, click on "Install.” Windows Defender may display the below screen. If so, click on "More Last Updated: July 2021 2 Info" and "Run Anyway" to allow the app to install. c. Allow the installer at least 10 - 30 seconds to complete the installation. Note: The installation is a "quiet" installation, there will not be a confirmation dialog box. Last Updated: July 2021 3 8. Verify the app is installed by opening the Windows "Apps & features" control panel and search for "NetRef". You should see "NetRef Student" listed: 9. Open a "Command Prompt" window and enter the commands below: a. echo %username% i. The output of this command will be placed in the "Username" field of the student record in NetRef. b. echo %userdomain% i. The output of this command will be placed in the "Domain Name" field on the Settings Tab > Deployment section of the Admin panel. Last Updated: July 2021 4 Note: If the output is either "WORKGROUP" or "AZUREAD" contact NetRef Support or the NetRef account managers to evaluate if a custom app will be needed. 10. Using a command prompt, enter the command below: a. tasklist | findstr Win 11. Look for "AWindowsProcess.exe" and "WinNetRef.exe". If you do not see these, continue to step 8. Otherwise, skip to step 11. 12. Open the File Explorer and navigate to C:\Program Files (x86)\NetRef\NetRef Student\ 13. In this directory, double click the "WinNetRef.exe" file, this will load both processes. 14. Wait about 30 seconds and redo step 6. You should see both processes running now. 15. Reboot the computer and have the student log in to the device. Note: Viewing of student activity may be delayed the first time the student’s account accesses the system. Last Updated: July 2021 5 Last Updated: July 2021 6 .