INFLUENCE OF EMPLOYEE MOTIVATION ON IDEAL WORK ENVIRONMENT AMONG EMPLOYEES OF SELECTED FAST FOOD RESTAURANT IN KAREN AREA, NAIROBI COUNTY, KENYA Kivindu Felister Ndinda HPM-4-2446-18 A RESEARCHP ROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF BACHELOR OF SCIENCE DEGREE IN HOSPITALITY MANAGEMENT IN THE SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT OF GRETSA UNIVERSITY DECEMBER 2019 DECLARATION This project report is my original work has not been presented for award of degree in Bachelor of Science in hospitality management or for any similar purpose in any other institution. Signature: Date: FelisterN.Kivindu - HPM-4-2446-18 This research project has been submitted with my approval as university supervisor. Signature: Date: John Gitau Department Hospitality and Tourism Kenyatta University ii TABLE OF CONTENTS DECLARATION ..................................................................................................................... ii TABLE OF CONTENTS ....................................................................................................... iii LIST OF TABLES .................................................................................................................. v LIST OF FIGURES ............................................................................................................... vi ABBREVIATIONS AND ACRONYMS ............................................................................. vii OPERATIONAL DEFINITIONS OF TERMS ................................................................. viii ABSTRACT ............................................................................................................................ ix CHAPTER ONE: INTRODUCTION ................................................................................... 1 1.1 Background of the Study ................................................................................................. 1 1.2 Statement of the Problem ................................................................................................ 1 1.3 Purpose of the Study ........................................................................................................ 2 1.4Conceptual Framework ..................................................................................................... 2 1.5 Objectives of the Study .................................................................................................... 2 1.5.1 General Objective ..................................................................................................... 2 1.5.2 Specific Objective ..................................................................................................... 2 1.6 Hypothesis of the Study ................................................................................................... 3 1.7 Significance of the Study. ................................................................................................ 3 1.8Delimitations of the Study ................................................................................................ 3 1.9 Limitation of the Study .................................................................................................... 3 CHAPTER TWO: LITERATURE REVIEW ...................................................................... 5 2.1 Introduction ..................................................................................................................... 5 2.2 Review of Literature Related To the Main Concept ........................................................ 5 2.2.1 Ideal Work Environment ........................................................................................... 5 2.2.2 Relationshipbetween Motivation and ideal work envoroment ................................. 6 2.3 Theoretical Framework .................................................................................................... 8 2.3.1 Self-Determination Theory ....................................................................................... 8 2.4 Summary and Research Gaps of Literature Review ........................................................ 8 CHAPTER THREE: RESEARCH METHODOLOGY .................................................... 10 3.1 Introduction ................................................................................................................... 10 3.2 Research Design ............................................................................................................ 10 3.3 Study area ...................................................................................................................... 10 iii 3.4 Target population ........................................................................................................... 11 3.5 Sampling Technique ...................................................................................................... 11 3.6 Sample Size ................................................................................................................... 11 3.7 Measurement of Variables ............................................................................................. 12 3.8 Research Instrument ...................................................................................................... 12 3.9 Validity and Reliability of Research Instrument ........................................................... 12 3.9.1 Validity ................................................................................................................... 12 3.9.2Reliability Measurement .......................................................................................... 12 3.10Data Collection Technique ........................................................................................... 13 3.11 DataAnalysis ................................................................................................................ 13 3.11Logistical andEthical Consideration ............................................................................. 13 CHAPTER FOUR: DATA ANALYSIS, INTERPRETATION AND RESULTS ........... 14 4.1 Introduction ................................................................................................................... 14 4.2Data Analysis and Interpretation .................................................................................... 14 4.2.1 Analysis of Staff by Gender .................................................................................... 14 4.2.2 Analysis of Staff Age .............................................................................................. 14 4.3 Descriptive Statistics ..................................................................................................... 16 4.3.1 Intrinsic Motivation ................................................................................................ 16 4.3.2 Extrinsic Motivation ............................................................................................... 17 4.4 Ideal work environment ................................................................................................. 18 4.5 Correlation Analysis ...................................................................................................... 19 CHAPTER FIVE: SUMMARY, CONCLUSION, AND RECOMMENDATIONS OF THE STUDY ................................................................................................................... 21 5.1 Introduction ................................................................................................................... 21 5.2 Summary ........................................................................................................................ 21 5.3 Conclusion ..................................................................................................................... 21 5.3.1 Intrinsic Motivation and Ideal work environment .................................................. 21 5.3.2 Extrinsic Motivation and Ideal work environment ................................................. 22 5.4 Recommendations for Practice ...................................................................................... 22 5.5 Recommendations for Future Research ......................................................................... 22 REFERENCES ...................................................................................................................... 23 APPENDICES ....................................................................................................................... 28 APPENDIX 1: QUESTIONAIRE ........................................................................................ 28 iv LIST OF TABLES Table 4. 1. Gender Analysis ........................................................................................... 14 Table 4. 2: Descriptive Statistics for Intrinsic Motivation ............................................. 16 Table 4. 3: Descriptive statistics for Extrinsic Motivation ............................................. 18 Table 4. 4: Descriptive statistics for Ideal work commitment ....................................... 19 Table 4. 5: Correlation Coefficients ............................................................................... 20 v LIST OF FIGURES Figure 1. 1: Conceptual Framework ................................................................................. 2 Figure 4. 1: Age Distribution among Respondents ........................................................ 15 Figure 4. 2: Education