Digital Capabilities Connecting members, patients and customers to our services anytime, anywhere. Table of Contents Our Digital Strategy ............... 4 Helping people save CVS Caremark® ...................... 6 time, save money CVS Specialty® ....................... 8 Omnicare® and and stay healthy. Medicare Part D ................... 10 CVS Pharmacy® and Here at CVS Health, we’re reinventing pharmacy to help people on their CVS MinuteClinic™ ............... 12 path to better health. Our commitment to digital innovation is one way we’re putting our purpose into action. Front Store ............................ 14 Throughout all of our service brands, we offer members, patients and customers a suite of digital tools that make managing their health more accessible, more intuitive and more integrated across all our channels. Moving forward, we’ll continue to transform the future of health care by redefi ning convenience and improving the health outcomes of millions of people. 2 3 Build Develop the ultra-convenient, fully integrated pharmacy Our experience only CVS Health can provide across our service brands (CVS Pharmacy, Digital CVS MinuteClinic, CVS Caremark, Strategy CVS Specialty and Omnicare). Digital tools are Personalize transforming the way Provide individualized customer consumers shop and interactions, leveraging data across manage their health care. all touch points to help members, patients and customers on their We’re responding to path to better health. these changing needs by differentiating the customer experience through three Innovate strategic pillars. Harness critical digital trends through rapid testing/learning/ iteration and third-party collaboration at the CVS Health Digital Innovation Lab. 4 5 Member Set Up Print Rx History Easy Refill Makes budgeting and tax prep Offers members a simple way Early Registration easier by allowing members to to refill by scanning the barcode Allows members to register and print a list of prescription costs. on the prescription bottle. gain access to pricing and locator WEB APP tools before the start of their plan year. Plan Summary Guest Refill WEB | APP CVS Caremark. Shows out-of-pocket maximum Offers members a simple way to and deductible status to help refill by entering their date of birth Quick Registration IVR members track their progress or prescription number. Offers a quick way for members throughout the plan year. WEB | APP to register for CVS Caremark WEB Helping to achieve digital access using a link from an interactive voice response (IVR) Refill by SMS request or order status message. Makes it easy for members to Savings confirm or deny prescription WEB better outcomes Check Drug Cost Tool refills or renewals by replying Lets members search and compare “Yes” or “No” to a request sent ID Card drug costs covered under their via text message. Instant way to print or view fomulary plan, including those SMS for clients and pharmacy ID information online, filled at multiple pharmacies and/or rather than waiting for it to arrive mail order precriptions. by mail. Auto Refills & Renewals WEB | APP Automatically refills and ships a WEB | APP members. member’s ongoing medication. Prescription Savings Guide WEB | APP Digital Start Mail Identifies ways members can Makes it easy for members to save to help inform conversations transfer to CVS Caremark Mail with their doctor. Service Pharmacy. WEB 7.6M CVS Caremark members engaged WEB | APP with digital tools.* Health Info Rx Management Refill Reminders Check Order Status Sends prescription refill Easy way for members to reminders via text or email. track orders online and receive expected delivery times. WEB | SMS WEB | SMS | APP *CVS Health Enterprise Analytics, Digital Tool Utilization Study, November 2016. 6WEB = WEBSITE OR MOBILE WEB | SMS = TEXT MESSAGE | APP = CVS MOBILE APP 7 Refills Care Rep SMS Quick way for patients Quick Pay & Refill to communicate with Simplified login gives patients their Coram®* CareTeam quick access to features, such via text message. as payment and refill. SMS WEB | APP CVS Specialty. MyHealthTeams Guest Refill & Checkout Provides social networks Easier and faster way for patients for specific chronic condition of all ages to leverage their prior communities where patients Helping patients refill bottle or box to checkout. can connect, share and learn WEB | APP from others. WEB | APP In focus: manage treatments Messaging MyHealthTeams Order Status Messaging Prescription CVS Specialty believes in the Keeps patients informed with refill Management power of connecting people reminders and order updates via on their schedule. Touch ID® living with chronic conditions. text message and/or email. Allows patients to instantly Through a collaboration with WEB | SMS | APP access online account info MyHealthTeams, we’re making via fingerprint recognition it easier for patients to connect, Specialty Med Reminders ® (for equipped iPhone share and learn from others. Helps patients stay on track devices only). Patients benefit from digital innovations that by allowing them to set More than 850,000 people APP make it easier to manage prescriptions for the reminders to take their living with multiple sclerosis, medications as prescribed. rheumatoid arthritis, type 2 Online Payments APP treatment of rare and complex conditions. Makes life easier by allowing diabetes and other conditions patients to pay online, manage have joined MyHealthTeams’ Secure Messaging payment options and receive social networks. Members Allows registered patients using reminder emails. benefit from emotional support the CVS Specialty app to message WEB | APP and gain practical advice their CareTeam, who respond in and insights on managing real time or within 24 hours. treatment. To learn more, visit SMS | APP MyHealthTeams.com/CVS. iPhone is a registered trademark of an entity not affiliated with CVS Health. *Coram CVS Specialty Infusion Services 8WEB = WEBSITE OR MOBILE WEB | SMS = TEXT MESSAGE | APP = CVS MOBILE APP 9 Supporting Residents Omnicare & Caregivers Medicare Part D Empowering Facility Staff Online Enrollment SilverScript® Responsive Design Provides residents with easy Provides an optimal viewing and Electronic Refills and secure online enrollment in enrollment experience — easy Makes it easy for nurses to Omnicare Pharmacy Services. reading and navigation with a scan and submit medication WEB minimum of resizing, panning refills and receive immediate and scrolling — across a wide Omnicare and confirmation or alerts about range of devices. issues through Omniview®, MyOmniview a secure customer portal. Offers a convenient way for WEB residents to manage their Medicare Part D. WEB | APP pharmacy services, such as Online EOB viewing health records, monitoring Helps members stay organized Digital Order Tracking spending and paying bills. Offers convenient, real-time access and cut down on clutter with WEB Extending our for staff to check the status of all access to an online, paperless medication orders and anticipated Explanation of Benefits (EOB). delivery, 24/7. OmniPlanFinder WEB Helps ensure residents are enrolled patient service WEB | APP in the most appropriate Medicare SilverScript Premium Payment Part D plan through a collaboration Offers a secure online portal where Medication Costs with eHealth. members can make a one-time Allows nurses the ability to price WEB premium payment with a credit models. out medications for residents prior card and download a receipt for to entering the facility. their records. WEB WEB Monthly Billing Activities Provides an easy way to retrieve Digital tools help patients and their CareTeams monthly invoices and complete better manage the care they need throughout a paperless review and payment. their health journey. WEB Non-Covered Charges Lets facilities and pharmacies interact in real time to resolve issues related to non-covered charges. WEB 10WEB = WEBSITE OR MOBILE WEB | SMS = TEXT MESSAGE | APP = CVS MOBILE APP 11 Prescription Status Messaging View Rx Costs CVS Pharmacy Provides real-time text alerts Makes budgeting and tax prep about prescription orders, such easier with a customizable view Manage Account as status updates, issues, etc. of prescription costs for patients Scan Driver’s License SMS and their families. Fast way for CVS Pharmacy app WEB users to create a digital account In-Store Rx Reminders by scanning the barcode on their Informs CVS Pharmacy app CVS Pharmacy and driver’s license. Fast & Private Checkout users that prescriptions are APP available for pick up or refill Mobile Prescription Pick Up when they enter the store. Easy, private and secure way for patients to pick up their CVS MinuteClinic. Photo Rx Transfer APP New patients can easily transfer prescriptions with the CVS Pharmacy app. to CVS Pharmacy by taking a Rx Push Notifications APP photo of their prescriptions using Provides prescription status Helping patients their mobile device. updates to CVS Pharmacy APP app users who opt in. CVS Pay Fast, easy and secure way APP Submit Insurance by Photo for patients to pay at checkout manage their health with the CVS Pharmacy app. Lets patients submit an image Scan to Refill APP of their insurance card and Offers simple way to refill by update their profile using the scanning the barcode on a anytime, anywhere. CVS Pharmacy app. current prescription bottle. APP APP CVS MinuteClinic View Wait Times & Get in Line Caregiver Access Refill by SMS Saves time by allowing Offers patients an easier way Helps patients manage their patients to view wait times