Seminar Presenters Gilbert Brown Santana Dotson William Henderson Bill Schroeder at: ld He 3060 South Kinney Coulee Road Onalaska, WI 54650 Chris Jacke Lori Severson Connie Chadbourn Sue Hovell 608-781-3060 For your convenience, Stoney Creek has blocked off rooms for October 1st, & 2nd at $72 + tax. Please mention Gilbert Brown’s : Super Seminar-A-Thon when by you register. d Kristine Valk Barbara Wynn te en res Randy & Denise Gilbertson P All Proceeds Benefit the Parties ‘R Us Gilbert Brown Foundation W24362 Norway Valley Road Arcadia WI, 54612 608-323-3611 www.partiesareuscatering.com 3060 South Kinney Coulee Road Onalaska, WI 54650 Lunch Catered by Parties R-Us 608-781-3060 Seminars 8:00 – 9:45 AM 1:45 – 3:00 PM 1. CPR (Part One) – Connie Chadbourn, William Henderson 1. AHA Blood-Bourne Pathogens Basic First Aid (Part One) – Connie Chadbourn This is a 2-session class to be taken with CPR Part Two in Session 2. Achieve Adult and Pediatric A course designed to make you aware of some diseases, how they are spread, and how you can CPR certification while learning basic life-saving skills for emergencies. protect yourself. This information is based on recommendations of OSHA. We will review basic procedures in protection, and review basic policies and recommendations in the workplace. 2. Creating World Class Customer Service – Kristine Valk, Chris Jacke Customer Service is the ability of an organization to constantly and consistently exceed the 2. Coaching for Teams – Sue Hovell, Chris Jacke customer’s expectations. In this seminar you will learn: The Three A’s of Customer Service, The Strong, productive teams that pull together to exceed goals and go the extra mile don’t happen by accident. Moments of Truth, How to Add Your “Signature” to Service, Tips for Exceptional Customer Service, They’re created, led and motivated by leaders with exceptional team-building skills. Managers, supervisors and The Five Types of Customers. and team leaders will master the latest techniques, innovative tools and best practices used by the country’s top managers to achieve improved team performance and increased productivity. 3. Personality Styles – Lori Severson, Gilbert Brown, Santana Dotson How do you relate to other styles at work and at home? Learn to work with people who aren’t like 3. Getting from Good to Great – Kristine Valk, Santana Dotson you! Discover your own personality style while learning how to effectively sell to different styles. Determine how to relate your goals and the goals of the company to people, in a way that helps them determine what individual part they play in the strategic plan. Learn how to communicate the importance of 4. Teambuilding – Barbara Wynn, Bill Schroeder goal setting and achieving the goal. Discover how to get people involved in the goal setting process. Lean how effective teambuilding can help increase performance, deliver better customer service, and put you and your team ahead of the competition! 4. Networking – Barbara Wynn, William Henderson Learn how to quickly establish rapport with people who are important in your life and in your career. Learn 5. Sun Safety & Skin Cancer – Stephen B. Webster, MD – Gunderson Lutheran how to “break the ice” and get a good conversation going, even with strangers. Discover how to immediately This seminar includes information on direct photosensitivity reactions to the sun, both immediate (sunburn – degeneration pre malignant & malignant) and delayed (degeneration, pre malignant changes & malignant be accepted into any group of people. Understand how to improve your “mouth management” skills. changes). 3:15 – 4:25 PM 10:00 – 11:45 AM 1. AHA Basic First Aid (Part Two) – Connie Chadbourn 1. Employee Motivation – Sue Hovell, Santana Dotson Designed to teach you how and when to get help in those first minutes before EMS arrives. First aid is the Learn how to use improved communication, measurement techniques, and contests to motivate immediate care that you give someone with an illness or injury before trained help arrives and takes over. You employees to produce maximum results. will learn first aid basics through the video, practicing skills, and answering some very basic first aid questions. We will cover some example company policies and procedures and talk about how these apply to you. Upon 2. Internet Marketing – Chris Kokalis completion of the course you will be issued a Basic First Aid card. Use the news, most cost-effective methods to reach the most customers. Learn more about how email blast, RSS feeds, social networking sites (such as MySpace, Facebook, and Twitter), and 2. Re-Inventing You – Barbara Wynn, Bill Schroeder viral video can expand your market reach. Learn how to assess yourself for continuous improvement. Discover how to add value to every project team you work on. Learn successful interpersonal skills that help you stick out in a crowd. Determine how to create a 3. Making Good Decisions – Barbara Wynn, Bill Schroeder positive attitude habit. Learn the major components of personal charisma and what you can do to further develop Practice asking the right questions help you gather good information to make great decisions. these qualities in yourself. Determine what methods you should use when making decisions. Discover how to manage emotional decisions. Understand how to get the right people involved in making the decision. 3. Making an Impact – Kristine Valk, Chris Jacke Learn how to have power and influence with people. Determine what things you can do that help you gain the 4. CPR (Part Two) – Connie Chadbourn, William Henderson loyalty and devotion of others. Learn how to gain trust and credibility with people you live and work with. Learn This is a 2-session class to be taken with CPR Part One in Session 1. Achieve Adult and Pediatric how to demonstrate being a positive, self confident individual. Understand how to best interact with your bosses, CPR certification while learning basic life-saving skills for emergencies. customers, and peers by developing strategies you can use to build strong relationships that work for you. 5. How to Generate Money for Charitable Causes – Chris Jacke 4. Dealing with Difficult People Tough Situations – Sue Hovell, William Henderson The biggest challenge with charitable donations is once the money has been donated, it is out of Learn how to express anger in a healthy and constructive way. Focus on the goal and determining the best way your hands. Develop strategies you can put in place to make chartable giving exciting and to work through impossible issues. Determine what level of involvement you’ll have and what the consequences rewarding instead of messy and confusing. Learn about the new and EASY way to give to charity to your actions might be. Focus on specific techniques and tools you can use that help manage the situation. – one that pays you back! Learn how to keep your cool no matter how heated the situation. Determine how to keep from throwing fuel on 12:00 – 1:30 Lunch Catered by Parties ‘R Us the fire. Understand what affect your values and belief system has on the situation. Lunch General Session – Keeping a Positive Mental Attitude 24 / 7 Lori Severson, Gilbert Brown, Santana Dotson, William Henderson, Chris Jacke, Bill Schroeder Autographs are available for just $20 per player - Get an 8 x 10 The players will take you on a journey of how they condition themselves to create a positive environment. Learn how autographed photo with all 4 players and you or your team for just $60. other people can affect your attitude. Be an attitude example for others by letting go of negative actions and behaviors. Packer Autographed Merchandise and Silent Auction/Raffles! Course topics and instructors subject to change..