ABOUT THE REPORT 102-45, 102-50, 102-51, 102-52, 102-53, 102-54 United in Resilience is the theme of Solaire business and profit interests while keeping in mind Resort and Casino's ("Solaire") 2020 Economic, its responsibilities to its customers, employees, Environmental, Social, and Governance (EESG) society and the environment. The company’s Report. Solaire is owned and operated by Sureste efforts toward ethical business practices in its value Properties Inc. (Sureste), and Bloomberry Resorts chain are similarly presented in this publication. and Hotels Inc. (BRHI) - both subsidiaries of The reporting framework prescribed in the Global Bloomberry Resorts Corporation (Bloomberry). Reporting Initiative (GRI) Standards: Core option is applied throughout this publication, along with the Since its first report in 2019, Solaire continues to Hotel & Lodging, Casino & Gaming, and Restaurants provide an annual published summary of Solaire’s Standards from the Sustainability Accounting triple bottom line performance for the year. This Standards Board (SASB). The report also builds on report, covering January 1 to December 31, 2020, the initial alignments of Solaire’s operations with accounts for Solaire’s operations in the Philippines the UN Sustainable Development Goals (SDGs). — from the company’s gaming and resort operations The complete list of GRI material topics and its to its retail and performing arts platforms. It also boundaries are presented in pages 16-20. These includes actions that were taken during the natural disclosure levels are detailed in the GRI Index at calamities in 2020, including the Taal eruption and the end of this report (page 59). The company the COVID-19 Pandemic. encourages its stakeholders to send their feedback and queries through the Investor Relations Office This report builds on Solaire’s sustainability journey ([email protected]). in showing how the company moves forward with its I Solaire Resort & Casino 2020 Sustainability Report Solaire 2019 Sustainability Report and SEC Form Solaire 2020 Sustainability Report 17-A Annex (Sustainability Reporting) Disclosure United in Resilience Experience Luxury. Experience Sustainability. Coverage: 2020 Coverage: 2019 Published: 2021 Published: 2020 Standards Coverage: GRI, SASB Standards Coverage: GRI Coverage in Operations: Solaire Resort and Casino's Hotel Operations, Food and Beverage, Human Relations, Security, Engineering, Finance, Corporate Governance Strategic Areas of Sustainability: Creating Value for Society, Enthusiastic Workforce, Valuing our Customers, Protecting the Environment, Good Governance Solaire Resort & Casino 2020 Sustainability Report II 01 Performance Highlights 03 Letter from the Chairman 05 Company Profile 06 Bloomberry Resorts Corporation 07 Solaire Resort and Casino 12 Our Guiding Principles 13 Awards and Recognition 14 The COVID-19 Pandemic: 2020 Solaire Timeline 15 Sustainability for Solaire 16 Materiality Assessment 17 Stakeholder Engagement 18 Solaire and the UN Sustainability Development Goals 19 Sustainability Framework Valuing our Customers 21 - Protecting our Customers 23 Superior Customer Experience 24 Customer Privacy 25 Food Safety 27 Gaming Operations 28 Responsible Gaming 28 Customer Security Enthusiastic Workforce 29 - The Solaire Team: Finding Strength in Crisis 31 Employee Engagement: Job Security and Special Working Arrangements 31 Sikat Awards: Shine Brighter 32 Diverse Workforce 35 Labor Relations 37 Continued Training for Career Growth 38 Occupational Health and Safety CONTENTS Protecting the Environment 39 - A Thriving Environment 40 Project SAVE 41 Energy and Emissions 42 Water Consumption 43 Wastewater Management 43 Materials Recycling and Reuse 44 Solid and Hazardous Waste Creating Value for Society 45 – Purpose over Profit 47 Economic Performance 49 Corporate Social Responsibility 54 Supply Chain Management and Procurement Practices 54 Assessment for Environmental and Social Criteria Good Governance 55 – Towards Excellence in Governance 56 Governance Structure 57 Board Committees and Responsibilities 57 Anti-corruption 58 Ethical and Lawful Behavior 58 Anti-Money Laundering 58 Promoting Human Rights 59 GRI Content Index 63 SASB Index 2020 KEY METRICS PERFORMANCE HIGHLIGHTS Valuing Our Enthusiastic Customers Workforce LAUNCHED EMPLOYEES S.A.F.E. HABITS 5,158 campaign for TOTAL NUMBER Hotel Customers and Guests SHARECARE Launched the first-ever HEALTH PROJECT GOAL SECURITY VIRTUAL VERIFIED TM TRAINING with Forbes Travel for Team Members Guide COMPLAINTS Launch of the 0 valid food borne SIKAT illnesses and food poisoning AWARDS 1 Solaire Resort & Casino 2020 Sustainability Report Protecting the Creating Value Environment for the Society LAUNCHED BCFI PROJECT DONATIONS SAVE P872 for Responsible Consumption MILLION TOTAL NUMBER Good Governance TOTAL REDUCTION FIRST VIRTUAL ANNUAL 48,796 STOCKHOLDERS Gigajoules Energy MEETING Consumption in June 2020 TOTAL REDUCTION 6,254 tonnes CO2e Emissions Solaire Resort & Casino 2020 Sustainability Report 2 Letter from the Chairman 102-14 Dear Fellow Stakeholders, The year 2020 will undoubtedly live down in history as one of the most pivotal and challenging years of the 21st century. Solaire was not spared from the various adverse impacts wrought by the pandemic. Last March 2020, we complied with the casino closure directive PAGCOR issued in-line with the Philippine Government’s community quarantine initiative. Our casino, the single largest economic contributor to our business, was fully shut down from March 16, 2020 to mid-June, ultimately damaging our profitability. Only the hotel and selected F&B outlets were left open and ran on a skeletal on-site workforce to cater to long-stay guests and individuals stranded amid the quarantine and strict travel bans. While we gradually—and carefully—reopened parts of Solaire from late-June. Our financial performance for 2020 undeniably reflects this unprecedented and challenging business environment. Our domestic gross gaming revenue (GGR) amounted to P22.6 billion, representing a marked decrease of 62% from our P59.8 billion GGR in 2019. Our Philippine business recorded a consolidated net loss of P7.2 billion, a decline from our net profit figure of P10.8 billion in 2019. Despite the challenges this pandemic has brought upon millions of our countrymen and thousands of businesses, we cannot deny that it has also provided us extraordinary opportunities to innovate within the spaces of health and of safety, find inventive ways of doing business, and unlock opportunities as a sustainable and forward-thinking leisure and entertainment institution. We publish this Sustainability Report to provide its readers— our customers, team members, investors, bankers, suppliers, and community partners — with a detailed account of all our sustainability initiatives for the year 2020. 3 Solaire Resort & Casino 2020 Sustainability Report Maintaining Excellence Outside of our pandemic-related efforts, it is worth The well-being of guests and team members has always noting the spirit of volunteerism that thrived among been part of our sustainability agenda. However, business our talented team members during the less highlighted continuity during the pandemic entailed the enhancement eruption of Taal volcano in early January. We distributed of Solaire’s safety protocols covering all areas of the over P25 million in assistance to thousands of families business— from the casino, the hotel, the restaurants, and in Batangas and Cavite who were made homeless the Shoppes, including all back-of-house and front-of-house by the eruption. Moreover, Solaire team members operations. Our efforts earned Solaire the Forbes Travel volunteered alongside the Philippine Army, Navy, and Guide’s Sharecare VERIFIED® badge of distinction for health Police in repacking 11,000 sets of relief goods. BCFI security – a distinction given to only to a handful of Forbes- and Solaire Cares teams also contributed to disaster recognized properties with high regard for excellence, relief operations for communities affected by typhoons safety, and security. that hit the country in the last few months of the year through repacking of relief goods. Property-wide sanitization protocols were intensified by increasing the frequency of cleaning and deploying the Adaptability and Sustainable Recovery latest disinfection technologies to achieve high safety levels on a sustained basis. We also conducted routine RT-PCR The concerns of business become secondary during tests among all our team members and provided testing a widespread healthcare crisis or natural calamity. services to all our guests. These investments, amounting to No business can thrive in a prolonged pandemic, or over P400 million, are testaments to Solaire's commitment a deteriorating environment, or an unstable climate. to safety, as we cement our position as the gold standard We need to adapt to the current situation and find for hygiene and sanitation in our industry. innovative solutions to the critical challenges affecting society and sustainable business recovery. In Good and Bad Times: Helping our Communities Solaire joins the chorus of global corporate champions who are putting sustainability into the core of their The current situation has not stopped us from reaching operations and growth plans. While the adverse effects out and supporting communities. Amid the pandemic, of the pandemic on our business are temporary, our we have donated over P850 million to various agencies commitment to sustainability