Exchange rates used in the report US$ 1.00 = JPY 81.48 EURO 1.00 = JPY 106.9 = US$ 1.3120 BN$ 1.00 = JPY 64.05 = US$ 0.7861 IDR 1.00 = JPY 0.008889 = US$ 0.0001091 MR 1.00 = JPY 26.55 = US$ 0.3258 PhP 1.00 = JPY 1.910 = US$ 0.02344 THB 1.00 = JPY 2.630 = US$ 0.03228 (as of 20 April, 2012) TABLE OF CONTENTS Table of Contents ............................................................................................................................... iii List of Tables ...................................................................................................................................... vi List of Figures ..................................................................................................................................... ix List of Abbreviations ............................................................................................................................ x Chapter 1 – Introduction ................................................................................................................ 1-1 1.1 Scope of Works and Objectives............................................................................................ 1-2 1.2 Survey Timetable .................................................................................................................. 1-3 1.3 Contents of the Report ......................................................................................................... 1-4 Chapter 2 – Survey Methodology and Process ............................................................................ 2-1 2.1 Stakeholder Interview Survey: General Methodology ........................................................... 2-1 2.1.1 Survey Objectives .................................................................................................... 2-1 2.1.2 Sampling and Selection of Stakeholders .................................................................. 2-2 2.1.3 Survey Organization ................................................................................................. 2-3 2.1.4 Survey Proper .......................................................................................................... 2-4 2.1.5 Encoding and Processing of Survey Returns ........................................................... 2-5 2.1.6 Completion of Survey and Turnover of Survey Returns ........................................... 2-5 2.2 Area Surveys ........................................................................................................................ 2-6 2.2.1 General Santos and Davao ....................................................................................... 2-6 2.2.2 Bitung and Manado ................................................................................................... 2-9 2.2.3 Penang ................................................................................................................... 2-11 2.2.4 Belawan and Medan ............................................................................................... 2-13 2.2.5 Phuket ..................................................................................................................... 2-14 2.2.6 Dumai and Pekanbaru ............................................................................................ 2-15 2.2.7 Malacca ................................................................................................................... 2-16 Chapter 3 – Survey Results ........................................................................................................... 3-1 3.1 General Santos and Davao .................................................................................................. 3-1 3.1.1 General Profile of Stakeholders ................................................................................ 3-1 3.1.2 Cargo Stakeholders .................................................................................................. 3-2 iii 3.1.3 Travel/Tourism Stakeholders .................................................................................. 3-22 3.1.4 Views and Opinions on the General Santos-Bitung RO-RO Route ......................... 3-25 3.2 Bitung and Manado ............................................................................................................ 3-29 3.2.1 General Profile of Stakeholders .............................................................................. 3-29 3.2.2 Cargo Stakeholders ................................................................................................ 3-29 3.2.3 Travel/Tourism Stakeholders .................................................................................. 3-33 3.2.4 Views and Opinions on the General Santos-Bitung RO-RO Route ......................... 3-34 3.3 Penang ............................................................................................................................... 3-36 3.3.1 General Profile of Stakeholders .............................................................................. 3-36 3.3.2 Cargo Stakeholders ................................................................................................ 3-36 3.3.3 Travel/Tourism Stakeholders .................................................................................. 3-41 3.3.4 Views and Opinions on the Belawan-Penang-Phuket RO-RO Route ..................... 3-42 3.4 Belawan and Medan ........................................................................................................... 3-44 3.4.1 General Profile of Stakeholders .............................................................................. 3-44 3.4.2 Cargo Stakeholders ................................................................................................ 3-44 3.4.3 Travel/ Tourism Stakeholders ................................................................................. 3-50 3.4.4 Views and Opinions on the Belawan-Penang-Phuket RO-RO Route ..................... 3-50 3.5 Phuket ................................................................................................................................ 3-52 3.5.1 General Profile of Stakeholders .............................................................................. 3-52 3.5.2 Cargo Stakeholders ................................................................................................ 3-52 3.5.3 Travel/Tourism Stakeholders .................................................................................. 3-54 3.5.4 Views and Opinions on the Belawan-Penang-Phuket RO-RO Route ..................... 3-55 3.6 Dumai and Pekanbaru ........................................................................................................ 3-56 3.6.1 General Profile of Stakeholders .............................................................................. 3-56 3.6.2 Cargo Stakeholders ................................................................................................ 3-56 3.6.3 Travel/ Tourism Stakeholders ................................................................................. 3-61 3.6.4 Views and Opinions on the Dumai-Malacca RO-RO Route .................................... 3-61 3.7 Malacca .............................................................................................................................. 3-63 3.7.1 General Profile of Stakeholders .............................................................................. 3-63 3.7.2 Cargo Stakeholders ................................................................................................ 3-63 3.7.3 Travel/Tourism Stakeholders .................................................................................. 3-64 3.7.4 Views and Opinions on the Dumai-Malacca RO-RO Route .................................... 3-66 iv Chapter 4 – Conclusion and Recommendations ......................................................................... 4-1 4.1 Insights from the Survey Results ......................................................................................... 4-1 4.2 Lessons Learned from the Survey Process .......................................................................... 4-2 Annexes Annex 2.1 : Guidelines for Survey Managers Annex 2.2 : Guidelines for Interviewers Annex 2.3a : Questionnaire Forwarder-Shipper - GSC-DVO (English) Annex 2.3b : Questionnaire Travel & Tour Operator - GSC-DVO (English) Annex 2.3c : Questionnaire Forwarder-Shipper - Bitung (Indonesian) Annex 2.3d : Questionnaire Travel & Tour Operator - Bitung (Indonesian) Annex 2.4 : Survey Brief Annex 2.5 : RO-RO Operation Plan Annex 2.6 : Partner Support Letters Annex 2.7 : JICA Survey Letter - GSC Annex 2.8 : Survey Encoding Template v LIST OF TABLES Table 2.1 Number of Interview Attempts and Successful Interviews (Bitung and Manado) ........ 2-10 Table 2.2 Number of Survey Respondents (Penang) ................................................................. 2-12 Table 3.1 Distribution of Survey Sample by Type of Stakeholder (Davao and General Santos) ... 3-1 Table 3.2 Cargo Stakeholders by Type of Business (Davao and General Santos) ....................... 3-2 Table 3.3 Cargo Stakeholders by Company Size (Davao and General Santos) ........................... 3-2 Table 3.4 Export Volume and Value of Cargo Stakeholders by Nature of Business, 2011 (Davao and General Santos) ........................................... 3-4 Table 3.5 Top Ten Exports and Principal Export Markets of Davao Region, 2010 ....................... 3-4 Table 3.6 Top Ten Exports