Portal Dashboards 101 Phillip de Ridder IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI Agenda • The platform for success • Dashboard Accelerator v6.1.2 • Customer Examples • Demo IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI A portal framework provides integrated access to people, applications, processes and information can support innovation that matters. B2E Portals improve employee productivity and rapid decision making B2C Portals B2B Portals build increase partner customer relationships Common through loyalty and Portal cross-sell Framework integration with revenue your business processes Content Applications People Processes IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI IBM is helping customers deliver the user experiences they choose to their partners, employees, customers, or citizens, with flexibility for change and based on open standards. Customer Partners Experience Company Intranets Employee and Manager Performance Self Service Dashboards IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI Portal Accelerators Business challenges vs. Technology • Integrated packages that easily snap-on to WebSphere Portal to deliver rapid time-to-value for specific business challenges – Prebuilt capabilities targeting specific business needs – Easily tailored for different roles and user types • Supports anytime and anywhere access from browser, rich client, and mobile devices – Start small. Snap on additional Accelerators for additional value • Accelerators help customers to dramatically speed time to value and reduce the cost of deploying portal-based business solutions Accelerators are integrated packages that easily snap-on to Portal and – Shorten implementation cycles address a specific business need – Realize Time to Value without sacrificing flexibility – Realize quicker ROI on portal investment – Highly flexible, configurable, and scalable IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI Is Your Organization Performing to its Potential? 9 out of 10 Are Not “The prize for closing the performance Where Performance Losses Occur gap is huge – an increase of anywhere from 60% to 100% for most organizations” Harvard Business Review * *Michael C. Mankins and Richard Steele, “Turning Great Strategy into Great Performance,” Copyright 2005 Harvard Business School Publishing Corporation. All Rights Reserved. Harvard Business Review, July-August 2005. IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI How Your Industry Peers are Responding “Not surprisingly, the dashboard and scorecard segment is on fire. As companies strive to expand the use of PM across the business, dashboards are appearing in all manner of forms, from dedicated products to components of other applications.” John Hagerty, VP Research AMR Research “AMR Research Reports Performance Management Spending Will Near $23B in 2006” Organizations spent $5.2 billion on performance dashboards and scorecards in 2006 – up 26% from 2005 IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI Why are Dashboards so HOT? Executives Today Are Under Constant Pressure to… • Improve Decision Quality – Improve decision making with consolidated, timely, contextual data – Alert managers to deviations, averting potential problems – Facilitate management by exception • Speed Decision Execution – Focus teams on key business objectives – Eliminate manual processes / reduce data inaccuracies – Improve transparency in the organization – More interactivity to accelerate problem resolution • Monitor and Improve Daily Operations – Provide better customer/partner service – Improve supply chain effectiveness / visibility – Maintain compliance to industry and regulatory mandates As many as 70% of CEO failures result not from a poor strategy, but from a lack of execution* IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI * Fortune Magazine, “Why CEO’s Fail”, Ram Charan and Geoffery Colvin, June 21, 1999, p. 69. …But Are Still Relying on Spreadsheets…. •Where are Companies Managing Performance Data Today? – Spreadsheets, Presentation Files •Hidden Costs, Risks – Change Management • Who has the “official” latest version? • How many spreadsheets have to be updated when a KPI changes? 50% of companies • How responsive can the organization be to change? today are managing – Information Visibility and Transparent Insight performance data in • How long does it take to “scrub” and present data? spreadsheets* • Does management have real-time visibility into the latest performance status of an objective? • Is there a “single source” of truth? – Margin of Error • Inherent in manual data input and manual spreadsheet routing • How long does it take to recreate lost or erroneous data? – Knowledge Retrieval • How is information shared in a decentralized organization? IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI * Source: BSCOL Member Survey, Spring 2006 …as Demand Grows for Real-time Insight Instantaneous need for information increased almost 3X from 2002 to 2006 Obtaining the information to make executive decisions can be time consuming and costly… – Diverse data sources – Manual, inefficient, time-consuming processes (e.g., sifting through reports, spreadsheets, etc.) – Finding the information often requires the specialized skills of a business analyst or IT programmer – Poor data quality / inaccuracies IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI Dashboard Accelerator v6.1.2 IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI IBM Dashboard Accelerator BI Data Helps organizations reach performance data wherever it resides, SAP, Siebel delivering it as real-time key performance indicators via Web personalized, portal-based dashboards. It also provides alerts Service and tools to help users take action at the greatest point of impact - before issues become critical. Drive Alignment around a common, visible set of goals Domino DB2 . Automate manual or resource-intensive processes with personalized, graphical UI tailored to each job role . Access information wherever it resides with integrated, real-time views . Take Action through intuitive views that aid proactive response to issues via Portal collaboration and workflow integration . Cut Costs using rapid assembly tools that cut the time, cost, and skills required to build dashboards IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI New Dashboard Accelerator Deployments Inside IBM Audience Business Focus WPLC Sales Review latest (weekly) WPLC forecast and Management business outlook for quarter. SWG Sales and Visibility into SWG enablement/training investment Senior Management being made in different brand and regions and productivity yield SWG Sales and Visibility into SWG sales resources, how deployed, Senior skills, productivity and productivity. Gain insight Management. necessary for sales workforce strengthening. Enable strategic decisions. SWG NEIOT Sales Align Specialty and Brand Resources with SWG Pipeline and Senior Opportunities. Ensure Specialty/Brand Coverage and Management Progressing to Close WPLC Sales Management Visibility into WPLC competitive deals and resource and Competitive Team coverage IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI IBM Dashboard Accelerator V6.1.2 Introduces… iWidget Support! • Dashboard Accelerator will add ability to create iWidgets as well as portlets • For seamless deployment of Dashboard Components to IBM Mashup Center – Extends Widget Factory to generate iWidget 1.0 compliant dashboard components – Supports widget customization and events at runtime • Enabling dashboard features/builders to run on iWidgets platforms – Filters – Charts – Maps – Tables – Reports – Annotations – Connectors to BI systems IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI IBM Dashboard Accelerator 6.1.2 Other features & capabilities • Business Intelligence Builders – Surface Cognos, Hyperion or Business Objects data in a Portal dashboard – Easily integrate with other data sources through rich, interactive UI • Dashboards Everywhere – Build once, deploy where you need Portal, WAS, Notes 8, Quickr teamrooms, Blackberry devices, Mashups and Sametime clients* • Enhanced Dashboard SMS Alerting – Now covering more than 600 networks in 200 countries • New WebCharts 3D and Flash Animated Charts • Builder Enhancements • Flexible, Customizable Scorecard *Sametime integration available as Tech Preview Build Composite Dashboards from Business Intelligence Tools • Business Objects Builder – Reads data from Business Objects reports it to other Other WDF Dashboard builders to generate dashboard charts and builders reports – Supports Business Objects Enterprise XI R2 XML • Hyperion Builder data – Reads data from in Hyperion’s Essbase cube – Provides it to other Dashboard builders to generate charts BO, Hyperion or an reports Cognos builder – Supports Essbase 7.x and 9.x • Cognos Builder WDF data – Provides the ability to select and query data from Cognos Application reports data cube – Provides XML data as input for other Dashboard builders to generate charts and reports – Investment protection: Leverages reports that customers already have in place – Supports Cognos BI 8.x IBM PORTAL EXCELLENCE CONFERENCE 2009 - DUBAI Assembling Information into New Intuitive Role Based Contexts • Boost user productivity by placing information in the right context – Work with BI data as a service that can interact with data from other databases, desktop apps, ERP systems, datamarts, web resources, collaborative data stores and more • Span BI and other Operational Data Sources – 50% of companies have between 4-13 different BI solutions (Forrester) Senior IT Operations • Dashboard Accelerator Executive Division