Pointsec Mobile Palm (5.4) 2.3.2 Release Notes Revised: April 11, 2008 This Release Notes document provides essential operating requirements and describes new features and known issues for Pointsec Mobile Palm (5.4) 2.3.2. Review this information before installing Pointsec Mobile Palm (5.4) 2.3.2. Note - Before you begin installation, read the latest available version of the release notes. There may be an updated version of this document and of the other documents you received with your copy of Pointsec Mobile Palm (5.4). You can access the latest version at: http://www.checkpoint.com/support/ In This Document About This Document page 1 About Pointsec Mobile Palm (5.4) page 1 New in This Release page 2 Palm OS Devices Supported page 2 System Requirements page 2 General Recommendations page 3 Compatibility with Other Programs page 4 Known Issues in This Release page 4 FYI page 5 Documentation Feedback page 5 About This Document This document contains information about Pointsec Mobile Palm (5.4) version 2.3.2, such as what is new in this release, and system requirements. In this document, the abbreviation N/A stands for Not Applicable. Pointsec Mobile Palm (5.4) is also referred to as Pointsec Mobile or Pointsec. About Pointsec Mobile Palm (5.4) Welcome to Pointsec Mobile Palm (5.4), a top-of-the-range security product which combines mandatory access control, central administration, Remote Help and the user-friendly Pointsec PicturePIN to protect confidential information stored on Palm OS devices. Copyright © 2008 Pointsec Mobile Technologies AB, a Check Point Software Technologies company. All rights reserved 1 New in This Release Note - Pointsec Mobile Palm (5.4) is a security product designed to provide full protection for your device. If you install other security products on your device, it is possible that Pointsec Mobile will cease to function correctly. New in This Release In this release, the following has been added or changed: New Device Palm Centro is now supported. Palm OS Devices Supported Currently, the following Palm OS devices are supported: • Palm Centro • Treo 650 • Treo 680 • Treo 700p • Tungsten E2 • Tungsten T5 • LifeDrive NOTE: The Tungsten T5 and LifeDrive devices have an internal VFS drive, which will not be encrypted. System Requirements The following sections explain the disk and memory space, operating systems and hardware requirements needed to successfully install and deploy Pointsec Mobile. Disk and Memory Space Table 1 Disk and Memory Space On the: Space Administrator’s workstation 15 MB for Pointsec Mobile Palm OS device At least 800 KB of free storage memory for Pointsec Mobile. Pointsec Mobile Palm (5.4) 2.3.2 Release Notes. Last Update — April 11, 2008 2 General Recommendations Operating Systems, Software, and Hardware Table 2 Operating Systems, Software, and Hardware On the: Space Administrator’s workstation • Microsoft Windows 2000 Professional, XP Professional, or Vista • Pointsec Administration Console 1.1.1 or later. For requirements regarding Pointsec Administration Console, please see the Pointsec Administration Console Release Notes. Palm OS device • Palm OS 5.4 As of the 2.3 release, Pointsec Mobile no longer supports Palm OS 5.2. Check your hardware vendor’s web site for the latest updates. • HotSync Manager or a third-party software distribution tool. If you are using HotSync Manager, you need a Palm OS device cradle or compatible cable connected to the workstation. General Recommendations We strongly recommend that you: • Always follow the documented procedures for installing, upgrading, and removing Pointsec Mobile. • Do not reset a device when installing, upgrading, or removing Pointsec Mobile. • Always back up data on devices and removable media before installing, upgrading, or removing Pointsec Mobile • Do not set the recovery path to a CD path in Pointsec Mobile. • Ensure that you have access to the recovery file for use with Remote Help if you use 3rd-party synchronization software. If you use the standard HotSync tool, the recovery file is made accessible automatically when the Pointsec Mobile Palm (5.4) HotSync Plugin is installed. Compatibility between Releases Profiles Profiles created in Pointsec Administrator for Palm OS cannot be accessed or used by Pointsec Administration Console. This means that profiles made in versions earlier than Pointsec Mobile Palm OS 2.0.3 cannot be upgraded to this version. Remote Help From version 2.0.3, Remote Help is provided by using Pointsec Administration Console. For earlier versions, you will need access to Pointsec Administrator for Palm OS. See the documentation provided with the software. Pointsec Mobile Palm (5.4) 2.3.2 Release Notes. Last Update — April 11, 2008 3 Compatibility with Other Programs Compatibility with Other Programs Pointsec Administration Console Pointsec Mobile is compatible with Pointsec Administration Console 1.1 and later. Earlier versions of Pointsec Administration Console are not compatible. Pointsec Media Encryption Encryption of memory cards with Pointsec Mobile is compatible with Pointsec Media Encryption 2.3 and later, if AES encryption has been selected in the Pointsec Media Encryption profile used. OneBridge For full Pointsec functionality, please use OneBridge 5.0.2006.0310 or later. If you use an earlier version, it will not be possible to update profiles. Known Issues in This Release The following are known issues in this release: Table 3 Known Issues in This Release ID Short Description Description 10044 Files cannot be copied or moved to When working with files in the File Explorer application the SD card on LifeDrive devices. on a LifeDrive device, a user cannot move or copy files to an SD card to which he is authenticated. 8574 On Palm Tungsten E2 devices, the On Palm Tungsten E2 devices, the user is prompted to on-screen keyboards (abc or 123) enter a password when he or she inserts an unencrypted cannot be used to input a password Secure Digital card into the device or when the user is when encrypting a Secure Digital authenticating to an already-encrypted Secure Digital card or to authenticate to the Secure card. If the user uses either of the on-screen keyboards Digital card if it is already encrypted. (abc or 123) to enter the password, the message "Password Invalid" displays and the Secure Digital card is not encrypted or accessed. Workaround: Use the stylus to write the password on the device screen. 5694, Images and encrypted memory card When the memory card is encrypted, images cannot be 4091 saved directly to the memory card. Also, images already on the card cannot be copied to the device. Workaround: If possible, save the image to the device first, and then move it to the memory card. See also ID 4049 in the FYI section. 5662 Cannot view record info in "Info" Cannot view record info in "Info" application. If you application attempt to do so, the device may restart. 4705 Device hangs when inserting card if If you insert a memory card into a Tungsten T5 device Files is open (Tungsten T5) when the "Files" application is open, the device may hang, and you will have to reset it. Workaround: Exit "Files" before inserting the card, then open the "Files" application again." 3830 Upgrade of Pointsec Mobile Palm If trying to upgrade the Pointsec Mobile Palm OS (5.4) (5.4) HotSync Plugin does not work HotSync Plugin, the HotSync Plugin will not be used. Workaround: Remove the old HotSync Plugin in Add-Remove programs before installing the new one. Pointsec Mobile Palm (5.4) 2.3.2 Release Notes. Last Update — April 11, 2008 4 FYI FYI This section contains information that may be valuable in certain situations. Table 4 FYI ID Short Description Description N/A Old PIM databases not accessible Pointsec Mobile Palm (5.4) does not allow access to old PIM databases on Palm OS 5.4 devices. Devices running Palm OS 5.4 or later have both new and old databases, and access is only allowed to the new ones. N/A No calendar alarms directly after If the calendar is encrypted, no calendar alarms will reset occur directly after reset. Once the user has authenticated once, the calendar alarms will function as normal. 8437 When Good Mobile Messaging is When the device is locked, Pointsec must prevent installed, the Contacts list is access to Good Mobile Messaging's Contacts application inaccessible when Pointsec is to prevent other Good Mobile Messaging applications locked from being launched. 4554 SMS not encrypted on Treo devices Text messages are never encrypted on Treo devices. 4144 Recovery file is not transferred to The recovery file is NOT transferred to the OneBridge or the OneBridge or PMM server PMM server during installation. The next time the user during installation connects, it is transferred. Live Connect does not transfer the recovery file. 4049 The media application on Palm OS The media application on devices cannot read images devices cannot read images on on encrypted SD cards. encrypted SD cards Workaround: Use a 3rd-party application to display the images, or use Pointsec Media Encryption to view images on the SD card on a PC. Documentation Feedback Check Point is engaged in a continuous effort to improve its documentation. Please help us by sending your comments to: [email protected] Pointsec Mobile Palm (5.4) 2.3.2 Release Notes. Last Update — April 11, 2008 5.