LANTASTIC® TROUBLESHOOTING MANUAL Solutions to common networking problems Edition 2_PDF [1/10/00 – RK] ©1999-2000, Artisoft, Inc. Writers/Editors: . Elizabeth Kane ! Artisoft Technical Support Troubleshooting Team ! Rhonda Knotts Designers: . Rhonda Knotts ! Elizabeth Kane CONTENTS CHAPTER 1. TROUBLESHOOTING YOUR NETWORK.........................................................1 Where to find your solution.................................................................................................................1 Troubleshooting techniques ...............................................................................................................2 Isolating the problem....................................................................................................................... 2 Identifying the source ...................................................................................................................... 3 Testing the problem ........................................................................................................................ 3 Using Technical Notes............................................................................................................. 4 If you don’t find a solution...................................................................................................................4 Online Help systems ....................................................................................................................... 5 LANtastic Online Library ................................................................................................................. 5 Error message lists ......................................................................................................................... 5 LANtastic Readme file..................................................................................................................... 5 Technical support............................................................................................................................ 6 CHAPTER 2. TROUBLESHOOTING LANTASTIC FOR WINDOWS NT...................................7 Solving LANtastic for Windows NT problems.....................................................................................7 Problems immediately after installation .......................................................................................... 7 Computers can’t communicate ....................................................................................................... 8 Computer won’t boot or locks up .................................................................................................... 9 Checking your IRQ and I/O Base ............................................................................................ 9 Printing problems ............................................................................................................................ 9 Error messages............................................................................................................................. 11 Printing out the error messages PDF file .............................................................................. 11 Other troubleshooting issues ........................................................................................................ 13 CHAPTER 3. TROUBLESHOOTING LANTASTIC FOR WINDOWS 95/98.............................15 Solving LANtastic for Windows 95/98 problems...............................................................................15 Problems immediately after installation ........................................................................................ 15 Computers can’t communicate ..................................................................................................... 18 Computer won’t boot or locks up .................................................................................................. 19 Checking your IRQ and I/O Base .......................................................................................... 20 Printing problems .......................................................................................................................... 20 Error messages............................................................................................................................. 21 Printing out the error messages PDF file .............................................................................. 22 Adding or removing LANtastic software components.......................................................................24 Adding or removing selected network components...................................................................... 24 To remove a component........................................................................................................ 24 To add a component.............................................................................................................. 25 Completely removing LANtastic from a computer ........................................................................ 25 CHAPTER 4. TROUBLESHOOTING LANTASTIC FOR WINDOWS 3.X OR DOS ..................27 Symptoms of common LANtastic problems..................................................................................... 27 Installation difficulties .................................................................................................................... 27 Pre-installation checks........................................................................................................... 27 Avoiding problems caused by TSRs and devices................................................................. 28 Error messages during installation ........................................................................................ 28 Other installation problems.................................................................................................... 28 Computer lockups ......................................................................................................................... 29 Computer won’t boot at all with the network card installed................................................... 29 Computer locks up loading the network software ................................................................. 29 Computer locks up or bleeps when logging in to or connecting to resources ...................... 30 Computer locks up when copying data between machines.................................................. 30 Computer locks up only when running a certain program .................................................... 30 Computer locks up only when running Windows .................................................................. 31 Computer locks up only when printing .................................................................................. 31 Everything works fine except the server’s keyboard doesn’t respond.................................. 31 Computers can’t communicate, or they disconnect intermittently................................................ 31 Communication problems occur only in Windows ................................................................ 31 No communication and no error messages .......................................................................... 31 Error message received ........................................................................................................ 31 Problems running applications over the network.......................................................................... 34 The application seems incompatible with LANtastic ............................................................. 34 The application locks up when multiple users run the application........................................ 34 Sharing violations occur when running an application over the network .............................. 34 Sharing violations occur after multiple additional users run a shared application ................ 34 “No more file handles” message appears ............................................................................. 34 Server reboots when multiple users run the application ....................................................... 34 Printing problems .......................................................................................................................... 35 Network printing problems under Windows........................................................................... 35 Other printing errors in Windows........................................................................................... 37 Network printing problems under DOS ................................................................................. 38 Other printing errors in DOS.................................................................................................. 39 Problems when using serial printers or plotters .................................................................... 40 General network printing problems ....................................................................................... 40 CD-ROM drive problems............................................................................................................... 40 DOS troubleshooting commands......................................................................................................41 CHAPTER 5. INSTALLATION-RELATED ERROR MESSAGES.............................................43 For error messages that aren’t installation-related...........................................................................43