MobileConnect for Android User Guide Release 22.5.1 | Document Version 3 MobileConnect888.616.6414 for iPhone User Guide Table of Contents 1 About MobileConnect for Android ............................................................................................4 2 Getting Started ........................................................................................................................4 2.1 Installation ......................................................................................................................4 2.2 Sign In ............................................................................................................................4 3 Main Tabs ...............................................................................................................................5 4 Contacts .................................................................................................................................5 4.1 Contact Card ...................................................................................................................6 4.2 Add ................................................................................................................................6 4.3 Edit ................................................................................................................................6 4.4 Filters .............................................................................................................................7 4.5 Sort and Display Order ....................................................................................................7 5 Presence ................................................................................................................................7 6 Instant Messaging ...................................................................................................................8 6.1 Chat Tab .........................................................................................................................8 6.2 Chat ...............................................................................................................................8 2 6.3 Group Chat (Ad-Hoc Rooms) ...........................................................................................9 6.4 Chat Recording ...............................................................................................................9 6.5 Chat Security Classification ..............................................................................................9 7 Audio and Video Calls ............................................................................................................10 7.1 Dial Pad Tab .................................................................................................................10 7.1.1 VoIP Calling Mode ..............................................................................................10 7.2 Make Audio or Video Calls .............................................................................................11 7.3 Answer Call...................................................................................................................11 7.4 In Call Actions ...............................................................................................................11 7.5 Missed Calls and New Messages ...................................................................................12 7.6 Message Waiting Indicator and Voice Mail Access ..........................................................12 7.7 Business Line Call Back and Call-Through .....................................................................12 7.8 Contact Name Lookup for Incoming Calls and Call Logs .................................................12 7.9 N-Way Calling ...............................................................................................................13 7.10 Call Waiting ...................................................................................................................13 7.11 Call Transfer ..................................................................................................................13 7.12 Call Pull ........................................................................................................................13 7.13 Call Recording ..............................................................................................................13 7.14 Security Classification ....................................................................................................14 7.15 Mid-Call Controls for Circuit-Switched Business Calls .....................................................15 MobileConnect for iPhone User Guide 7.16 Swipe Between Chat and Audio/Video Communication Views .........................................15 8 Call History ...........................................................................................................................15 9 Side Navigation .....................................................................................................................16 9.1 Preferences ..................................................................................................................16 9.1.1 Language Support ..............................................................................................16 9.2 Availability Rules ...........................................................................................................16 9.3 Call Settings ..................................................................................................................17 10 My Room ..............................................................................................................................19 10.1 Guest Client ..................................................................................................................19 10.2 Voice and Video Collaboration ........................................................................................19 11 Search Enterprise Directory ...................................................................................................20 12 Vonage Call History ...............................................................................................................20 13 Multi-Device .........................................................................................................................21 14 Troubleshooting .....................................................................................................................21 15 Sign Out ...............................................................................................................................21 16 Other Features ......................................................................................................................22 3 16.1 Deployment Configurations for IM&P, Audio, and Video ..................................................22 16.2 Version Control .............................................................................................................22 16.3 Privacy Management .....................................................................................................22 16.4 Firewalls and NATs ........................................................................................................22 16.5 Failover and Failback ....................................................................................................22 16.6 Secure VoIP Communication .........................................................................................23 16.7 VoIP QoS ......................................................................................................................23 16.8 Call Quality Reports .......................................................................................................23 16.9 Push Notifications for Calls ............................................................................................23 MobileConnect for iPhone User Guide 1 About MobileConnect for Android MobileConnect for Android provides the following communication features: • Instant Messaging and Presence (IM&P) • Voice Calling (VoIP) • Voice Calling (Circuit Switched) • Video Calling • Vonage Call Settings 2 Getting Started This section contains the essential information for getting started with MobileConnect for Android. https://play.google.com/store/apps/details?id=com.vonage.VonageMobileConnect 2.1 INSTALLATION Android clients can be downloaded from Google Play. 2.2 SIGN IN When you first launch the application, you are prompted to sign in. 1) Enter your Vonage MyVoice user name (phone number) and password. 4 2) Select whether you would like MobileConnect to remember your password. 3) Select whether you would like MobileConnect to sign you automatically in on subsequent launches. 4) Tap Sign In. NOTE: If you choose automatic sign in, you are automatically signed in and taken to the Contacts list upon subsequent MobileConnect launches. Otherwise, you are presented with the Sign In screen. After logging in, a pop-up dialog may appear informing you about emergency calls. MobileConnect for iPhone User Guide 3 Main Tabs When you start MobileConnect for the first time, yourContacts list is empty. You use the search field to find people and add them to yourContacts list. Contacts can also be added manually by tapping the Add button. The main view contains a number of tabs that present information about the contacts and communications options