SCOTT M. YOUNG Financial Aid & Scholarships Office University of Missouri – Kansas City 101 Administrative Center 5100 Rockhill Road, Kansas City, MO 64110-2499 Phone: 816-235-1242 [email protected] WORK EXPERIENCE University of Missouri-Kansas City Kansas City, Missouri Director, Financial Aid and Scholarships Office November 2013- Present • Provide University-wide leadership regarding the administration of financial aid and scholarships for a selective public research institution with over 16,000 students • Accountable for a 1.2 million office budget and the management of 20 professional staff, 8 student employees, and 2 campus locations • Provide leadership and direction to the Financial Aid and Scholarships Office, which is responsible for processing over 190 million in financial aid awards to undergraduate, graduate, and professional students • Utilize empirical data to analyze trends and make strategic and operational decisions for the Financial Aid and Scholarships Office and the University • Collaborate with University leaders and campus partners to define, develop, and implement strategic goals and leverage institutional funding in support of enrollment and retention goals. • Strong analytical skills utilized to create and determine effective strategies, best practices, policies, and procedures that will help increase enrollment, retention, and persistence to graduation • Work closely with database analysts and technical staff to utilize technologies to improve and streamline financial aid processes, compliance, and enhance services • Advise University leadership on high-level projects, services, and activities such as pricing, financial aid awards, and student information systems • Represent UMKC to various constituencies, including University of Missouri System, campus partners, professional organizations, high schools, parents, and prospective students University of Missouri-Kansas City Kansas City, Missouri Assistant Director, Financial Aid and Scholarships Office August 2010 – November 2013 • Directly supervised 2 financial aid processing coordinators who processed Pell, federal work study, return to Title IV, mass budgeting, mass packaging, and compliance reports • Managed, budgeted, and forecast financial aid accounts; including federal, state, institutional endowments, and loans • Fiscal officer for our department submitting journal entries, payroll corrections, vouchers, and cash receipts • Prepared and submitted fiscal year reports, including the FISAP, DHE-14-1, and annual operating reports for government grants • Corresponded as main point of contact with auditors regarding documentation of financial aid accounts and compliance • Planned and implemented the technical set-up and processing of financial aid each year • Monitored day-to-day operations of the financial aid office, resolving problems and addressing changes in federal, state, and institutional policies • Assisted in the planning and implementation of the student communications process including developing forms, training manuals, procedures, and policies • Provided office support, include work allocation, training, evaluating strengths, reviewing work performance and quality, setting goals, problem solving, and addressing conflicts. • Evaluated performance and made recommendations for personnel actions to motivate employees to achieve peak productivity and performance University of Missouri-Kansas City Kansas City, Missouri Coordinator, Financial Aid and Scholarships Office September 2007 – August 2010 • Counseled undergraduate students and families regarding financial aid awards and opportunities • Processed financial aid mass packaging, budgeting, and application corrections • Processed payroll corrections and managed general ledger information regarding work-study • Liaison/Administrator for work–study supervisors across the University • Extensive knowledge of scholarships, processed new student awards and tracked incoming data SCOTT M. YOUNG Financial Aid & Scholarships Office University of Missouri – Kansas City 101 Administrative Center 5100 Rockhill Road, Kansas City, MO 64110-2499 Phone: 816-235-1242 [email protected] • Veteran’s Liaison, processed and counseled students regarding veteran awards • Presented to students, parents, and other constituents regarding financial aid and scholarships, including FAFSA completion and college planning nights Campus Crusade for Christ Short Term International (STINT) Missionary August 2006 – August 2007 • Member of a catalytic team focused on evangelism and discipleship at several college campuses • Directed two student led college campuses • Led Bible studies, discipleship groups, and training sessions • Computer support team member that provided computer troubleshooting and security monitoring for our team University of Missouri-Kansas City Kansas City, Missouri Advisor, Financial Aid and Scholarships Office August 2005 – August 2006 • Communicated and assisted students, parents, and the general public regarding financial aid and scholarships • Answered questions and led students through the financial aid process • Processed forms, data entered incoming documents and information into our student information system, and scanned documents • Answered incoming phone calls, emails, and assisted customers at the front desk AFFILIATIONS National Association of Student Financial Aid Administrators August 2007 – Present Journal of Student Financial Aid - Ad Hoc Reviewer July 2013 – June 2014 Missouri Association of Student Financial Aid Personnel – August 2007 – Present Delegate-at Large 2018 Membership Chair 2019 Ad-Hoc Website Conversion Committee Member (Awarded Committee of the Year) 2019 Conference Presenter, “Director Roundtable: What Keeps You Up at Night?” November 2014 Conference Presenter, “150% Sub Limits” November 2014 Conference Presenter, “Measuring Online Courses/Programs” March 2013 Midwest Association of Student Financial Aid Administrators August 2013 – Present Local Arrangements Committee (Committee of the Year 2016) October 2015 – October 2016 Communications and Electronic Initiatives Committee (Committee of the Year 2017) August 2016 – 2018 LEADERSHIP AND COMMUNITY ENGAGMENT UMKC Student Veterans Support Team Committee Member August 2008 – Present UM System Administrative Leadership Development Program April 2015 – April 2016 GradForce KC- Financing Postsecondary Education Workgroup Member January 2016 – May 2016 AWANA Club Volunteer August 2015 – Present Antioch Bible Baptist Church Nursery Volunteer August 2012 – Present Cru Volunteer Staff – Missouri Western State University August 2005 – August 2006 Boy Scouts of America- Eagle Scout EDUCATION: UNIVERSITY OF MISSOURI- KANSAS CITY Master of Public Administration (MPA) SOUTHWEST MISSOURI STATE UNIVERSITY Bachelor of Arts - Religious Studies, Minor in Music .