Telecare Services (Including Community Alarm) Supporting independence and peace of mind at home This service is brought to you by Mole Valley District Council, installing and monitoring in Mole Valley and Reigate and Banstead areas Emergency Alarm Button What is Telecare? What are the benefits of the Telecare Service? Telecare is the name given to a range of equipment that can be used to summon A friendly, quick and professional help in emergency situations; raising alerts response to all calls received manually or automatically. The equipment A useful aid for added security is designed to assist vulnerable people to live more independently by monitoring A wide range of additional sensors safety around the home. can be linked to the alarm unit to provide you with extra safeguards The basic package consists of an alarm unit, Enables users to remain independent incorporating an emergency button, and a at home in the knowledge that help pendant worn around your neck or wrist. The can be called upon at any time if required pendant works even if you are in a different room to the main unit or in your garden Equipment is versatile and can be (approx 80-100 ft from the base unit). An tailored to your requirements adaptor is also available that allows those Facilitate early and safer discharge with limited strength/movement to operate from hospital or reducing hospital the pendant. admission Help at the touch of a button Automatic alerts can be sent from additional 24-hours/365 days of the year equipment such as a smoke alarm, fall Installation can be arranged within detector, bed/chair sensor, gas detector, 24hours of referral where possible flood detector or pill dispenser. To find out or at a time that suits you (Monday more, please contact us and we will be to Friday) happy to discuss your requirements. Offering peace of mind and support to carers How does it work? Reassurance to family and friends that you can manage on your own, The equipment is linked via your phone but that help is on hand if needed line to our Care Centre, staffed by trained Regular maintenance checks free operators 24 hours a day, 365 days a year. of charge To summon help, simply activate the alarm by pressing the button on the pendant or Reliable and easy to use equipment in the event of an the base unit. A signal is then sent directly emergency to our Care Centre and answered by an operator who will know who you are, where The Telecare Service works closely you are, and your emergency contacts. with other organisations including: • Health and Social Care Teams Each alarm unit has a sensitive microphone • Emergency Services and speaker built in; you will be able • Charities & Support to speak to an operator without even Organisations having to be adjacent to the base unit. The operator will organise appropriate We are able to signpost or refer you assistance and summon help even if you to these organisations if required. are unable to communicate with them. All information is held securely and confidentially at all times Who is eligible for an alarm? Anyone, of any age, can request our service. Many of our service users are people who: Are a victim of crime/have a fear of crime Care for a partner Feel vulnerable Have a medical condition How will you access my property in Have a physical or learning disability an emergency? Have cognitive impairment e.g. dementia When we install the alarm we will ask you for Have experienced domestic violence details of anyone who holds a key to your Live alone property. Alternatively, you may prefer for Work in an environment where they us to install a key safe to the outside of your do not feel safe property, where your door key can be stored securely and accessed in an emergency. There is a one-off charge to supply and How much does the service cost? install a key safe. There is an all-inclusive charge for our How do I join the service? service, which provides: • The Telecare equipment you require We welcome referrals from professional health or social care staff, charity/ • Free installation and maintenance support organisations, family and friends. • 24 hours support by our Care Centre Alternatively, you may also contact us direct • Peace of mind, independence and (details below). Once we have your details security we will arrange a mutually convenient time As a guide, the charge for our basic package to visit you at home for a free, no obligation, of an alarm unit and pendant is £4.00 per demonstration. week, paid by monthly direct debit for the year commencing April 2009. The Service What is required for the installation? can be paid for using Attendance Allowance or Direct Payments and a quarterly invoice A modern telephone socket and, nearby, a is also available (charges for additional 13-amp power point for the dedicated use equipment do apply). of the alarm. What area does the Service Cover? For more information or to arrange a We install equipment for anyone who pays no-obligation demonstration, their council tax to Mole Valley District Council please contact us today. or Reigate & Banstead Borough Council. If Telephone: 01372 204500 you pay council tax outside these areas, we Minicom: 01372 819094 can refer you to your local service provider. Email: [email protected] Website: www.communityalarm.com All calls are recorded for training and monitoring purposes Alternative formats What do our customers say about the service? If you would like this document in another format or language please visit the Council’s Our latest customer satisfaction survey, main reception in Dorking or the Leatherhead in 2008, confirmed that 99.2% of our HelpShop. Alternatively you can contact us by: customers felt that the service they received was either 'excellent' or 'good'. AlternativeFax: 01306 formats 876821 IfE-mail: you would [email protected] like this document in another format or “The alarm was more than useful, it languageWebsite: please www.molevalley.gov.uk visit the Council’s main reception in Dorking or the Leatherhead HelpShop. Alternatively you can contact is a lifeline, and I wish all old people us by: could have a lifeline, it’s a necessity. I Fax:Si desea 01306 este 876821 documento en otro formato o couldn’t be without it”. E-mail:idioma [email protected]írvase visitar la receptción princial Wdelebsite: Consejowww.molevalley.gov.uk en Dorking o el Leatherhead “I find the service excellent you are SiHelpshop. desea este Tambiéndocumento puedeen otro formatocomunicarse o idioma sírvasecon always very helpful and efficient” visitarnosotros la receptción por: princial del Consejo en Dorking o el Leatherhead Helpshop. También puede comunicarse con nosotros por: “From the time you press the Fax: 01306 876821 Fax: 01306 876821 pendant this service is superb. E-mail: [email protected]@molevalley.gov.uk Thank you very much” WWebsite:ebsite:www.molevalley.gov.uk www.molevalley.gov.uk “I find the service excellent you are always very helpful & efficient” “Excellent service – ambulance response 5-10 minutes” Mole Valley District Council Pippbrook Dorking We are accredited to RH4the Telecare1SJ Services Association Code of Practice which audits our adherence to service Tstandards.el: 01306 885001 Published by Fax: 01306 876821 Mole Valley xxxxxxxxxxx department E-mail: [email protected] Month 200X www.molevalley.gov.uk August 2009.