DeKalb County Department of Purchasing and Contracting __________________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________ March 4, 2019 REQUEST FOR PROPOSALS (RFP) NO. 19-500511 FOR EMERGENCY AMBULANCE SERVICE PROVIDER FOR DEKALB COUNTY, GEORGIA Procurement Agent: Cathryn Horner Phone: (404) 371-6334 Email: [email protected] Mandatory DeKalb First LSBE Meeting: March 13, 2019, March 20, 2019 or March 27, 2019 (Proposers must attend 1 meeting on 4572 Memorial Drive, Decatur, Georgia 30032 Main either of the dates listed.) Conference Room - A (Meetings are held at 10:00 a.m. and 2:00 p.m.) Video Conference: Utilize the link supplied on our webpage labeled “DeKalb First LSBE Video Meeting” Conference Call Dial-In: (770) 414- 2144 (PIN: 199812) Pre-Proposal Conference: March 21, 2019 @ 10:00 A.M. Location: The Maloof Building, 1300 Commerce Drive, 2nd Floor, Decatur, GA 30030 Deadline for Submission of Questions: 5:00 P.M. ET, March 26, 2019 Deadline for Receipt of Proposals: 3:00 P.M. ET, April 12, 2019 THE RESPONSIBILITY FOR SUBMITTING A RESPONSE TO THIS RFP TO THE DEPARTMENT OF PURCHASING AND CONTRACTING OF DEKALB COUNTY GOVERNMENT ON OR BEFORE THE STATED DATE AND TIME WILL BE SOLELY AND STRICTLY THE RESPONSIBILITY OF THE PROPOSER. 19-500511-RFP Page 1 TABLE OF CONTENTS Section Title Page I. Introduction .....................................................................................................3 II. Scope of Work ................................................................................................7 III. Proposal Format ............................................................................................25 A. Cost Proposal ...........................................................................................25 B. Technical Proposal ...................................................................................25 C. Local Small Business Enterprise Ordinance ............................................30 D. Federal Work Authorization Program ......................................................30 IV. Criteria for Evaluation ..................................................................................31 V. Contract Administration................................................................................31 A. Standard County Contract ........................................................................31 B. Submittal Instructions ..............................................................................31 C. Pre-Proposal Conference ..........................................................................32 D. Questions ..................................................................................................32 E. Acknowledgement of Addenda ................................................................32 F. Proposal Duration .....................................................................................32 G. Project Director/Contract Manager ..........................................................32 H. Expenses of Preparing Responses to this RFP .........................................33 I. Georgia Open Records Act .......................................................................33 J. First Source Jobs Ordinance .....................................................................33 K. Business License ......................................................................................33 L. Ethics Rules ..............................................................................................34 M. Right to Audit ..........................................................................................34 N. Cooperative Procurement .........................................................................34 VI. Award of Contract .........................................................................................35 Attachment A. Cost Proposal ........................................................................36 Attachment B. Proposal Cover Sheet ............................................................38 Attachment C. Contractor Reference and Release Form ..............................36 Attachment D. Subcontractor Reference and Release Form ........................40 Attachment E. LSBE Opportunity Tracking Form .......................................41 Attachment F. Sample County Contract .......................................................50 Attachment G. Proposer Affidavit ................................................................67 Attachment H. First Source Jobs Ordinance Information & Exhibits ..........68 VII. Exhibits .........................................................................................................72 Exhibit 1. Unit Dispatch Criteria ..................................................................72 Exhibit 2. Patient Care Protocols ..................................................................73 Exhibit 3. Vehicle Inspection Form ............................................................325 Exhibit 4. Communications Equipment Specification ................................329 Exhibit 5. Information Technology Information Security Policy ...............330 Exhibit 6. Incident Command Guidelines ...................................................335 Exhibit 7. Fire Station Locations ................................................................360 Exhibit 8. Metro-Atlanta Hospital Locations ........ See Webpage for Exhibit 8 19-500511-RFP Page 2 DeKalb County Department of Purchasing and Contracting nd Maloof Administration Building, 1300 Commerce Drive, 2 Floor, Decatur, Georgia 30030 __________________________________________________________________________________________________ _______________________________________________________________________________________________________________________________________________________ March 4, 2019 REQUEST FOR PROPOSAL (RFP) NO. 19-500511 FOR EMERGENCY AMBULANCE SERVICE PROVIDER FOR DEKALB COUNTY GEORGIA DEKALB COUNTY, GEORGIA DeKalb County Government (the County) requests qualified individuals and firms with proven professional experience and expertise in emergency ambulance services with billing and collections for ambulance transport accounts to submit proposals for Emergency Ambulance Service Provider for DeKalb County, Georgia. I. INTRODUCTION A. GENERAL INFORMATION. The County is soliciting proposals from qualified ambulance services/firms to provide 911 ambulance services to DeKalb County. It is the intent of these specifications, terms and conditions to describe the requirements for qualified firms to work with DeKalb County Fire Rescue to provide 911 Ambulance Services. The 911 Ambulance Services include Emergency Ambulance Service, 911 Response, and ALS and BLS transport. This contract does not include non-emergency inter-facility or critical care transport. The County also desires to enhance the functional integration between other Fire Departments, Law Enforcement, hospitals and healthcare organizations, as well as cities and communities within the County and the ambulance provider(s). The County does not currently schedule or dispatch scheduled calls from its 911 Dispatch Center. Scheduled non-emergency transports (NET) calls are not covered under this RFP. Units dedicated to the service area shall not be used outside of the 911 system. This in no way excludes the Proposer from providing or engaging in NET service. 19-500511-RFP Page 3 Dual Response System and Rapid Response Vehicles The County uses an integrated, dual response system and will allow the creation of subzones with supplemental services for those municipalities or other portions of the County that desire additional service. DeKalb County Fire Rescue (DCFR) is a critical and integral component of the medical call response system in the County. DCFR utilizes medically trained fire rescue personnel who, in coordination with our contracted transport providers, are dispatched to all emergency medical calls, as well as select non-emergency medical calls. DCFR’s system of medical response is designed to ensure that trained personnel and equipment are on scene of a call for assistance as soon as possible, so that medical care may be initiated promptly. In 2018, DCFR’s 90th percentile response time for Priority 1 – 3 calls was 10:59, and the expanding use of Rapid Response Vehicles will maintain and potentially improve the responses. DCFR’s two ALS transport units are dispatched to medical calls within specified territories as determined by the County and are available to augment the Successful Proposer(s)’s (hereafter referred to as Contractor(s)) transport system when surges in the number of requests for medical assistance and/or transport inundate the system. These units are additionally tasked with responding to all working structure fires or large multi-unit responses in the County as a support component for DCFR personnel, thereby minimizing requests of the contracted transport provider to stand-by on these types of scenes. All DCFR’s sworn personnel are trained and certified EMT professionals, including Basic, Intermediate, Advanced, and Paramedic levels. In instances where DCFR renders initial patient care, any subsequent medical care of patients requiring transport to the hospital is then transferred to the contracted transport service. DCFR is a proponent of new ideas