10 Soft Skills You Need Participant Guide Columbus Technical College Economic Development Corporate Training Materials TABLE OF CONTENTS Module One: Getting Started .............................................................................................................7 Workshop Objectives ................................................................................................................................ 7 Module Two: What are Soft Skills? .....................................................................................................8 Definition of Soft Skills .............................................................................................................................. 8 Empathy and the Emotional Intelligence Quotient .................................................................................. 9 Professionalism ......................................................................................................................................... 9 Learned vs. Inborn Traits ........................................................................................................................ 10 Case Study ............................................................................................................................................... 10 Module Two: Review Questions .............................................................................................................. 11 Module Three: Communication ........................................................................................................ 13 Ways We Communicate.......................................................................................................................... 13 Improving Nonverbal Communication .................................................................................................... 14 Listening .................................................................................................................................................. 14 Openness and Honesty ........................................................................................................................... 15 Case Study ............................................................................................................................................... 15 Module Three: Review Questions ........................................................................................................... 16 Module Four: Teamwork .................................................................................................................. 18 Identifying Capabilities ........................................................................................................................... 18 Get Into Your Role ................................................................................................................................... 19 Learn the Whole Process ........................................................................................................................ 19 The Power of Flow .................................................................................................................................. 20 Case Study ............................................................................................................................................... 20 Module Four: Review Questions ............................................................................................................. 21 Module Five: Problem-Solving .......................................................................................................... 23 Define the Problem ................................................................................................................................. 23 Generate Alternative Solutions ............................................................................................................... 24 Evaluate the Plans .................................................................................................................................. 24 Implementation and Re-Evaluation ........................................................................................................ 24 Case Study ............................................................................................................................................... 25 Module Five: Review Questions .............................................................................................................. 26 Module Six: Time Management ........................................................................................................ 28 The Art of Scheduling .............................................................................................................................. 28 Prioritizing ............................................................................................................................................... 29 Managing Distractions ........................................................................................................................... 29 The Multitasking Myth ........................................................................................................................... 30 Case Study ............................................................................................................................................... 30 Module Six: Review Questions ................................................................................................................ 31 Module Seven: Attitude and Work Ethic ........................................................................................... 33 What Are You Working For? ................................................................................................................... 33 Caring for Others vs Caring for Self ........................................................................................................ 33 Building Trust .......................................................................................................................................... 34 Work Is Its Own Reward ......................................................................................................................... 34 Case Study ............................................................................................................................................... 35 Module Seven: Review Questions ........................................................................................................... 36 Module Eight: Adaptability/Flexibility .............................................................................................. 38 Getting Over the Good Old Days Syndrome ........................................................................................... 38 Changing to Manage Process ................................................................................................................. 39 Changing to Manage People .................................................................................................................. 39 Showing You’re Worth Your Weight in Adaptability .............................................................................. 39 Case Study ............................................................................................................................................... 40 Module Eight: Review Questions ............................................................................................................ 41 Module Nine: Self-Confidence (Owning It) ........................................................................................ 43 Confident Traits ...................................................................................................................................... 43 Self-Questionnaire .................................................................................................................................. 44 Surefire Self-Confidence Building Tactics ................................................................................................ 44 Build Up Others ....................................................................................................................................... 45 Case Study ............................................................................................................................................... 45 Module Nine: Review Questions ............................................................................................................. 46 Module Ten: Ability to Learn ............................................................................................................ 48 Wow, You Mean I’m Not Perfect? .......................................................................................................... 48 Listen with an Open Mind ....................................................................................................................... 49 Analyze and Learn................................................................................................................................... 49 Clear the Air and Don’t Hold Any Grudges ............................................................................................. 49 Case Study ............................................................................................................................................... 50 Module Ten: Review Questions .............................................................................................................