September 2017 BriefingSMARTER LEGAL BUSINESS MANAGEMENT EVERYONE’S A WINNER PLATFORM CHOOSE PRICE OF POWER Stuart Dodds at Baker McKenzie says The marketing team at Weightmans The disputes team at Herbert Smith it’s better to negotiate collaboratively on making social media decisions Freehills on managing to take more risk Sectoral feeling Law firm leaders on why a sector-focused strategy is a win for the business as well as its clients helm360.com [email protected] Business Intelligence. Reporting. Matter Management. Consulting Services. Ask Termi Assisting Lawyers Everywhere. Proud partners of: ISSN 2398-9769 Issue sponsor: Editor’s Who we are… letter Lost boys Richard Brent is the editor of rganisations might want to think about reviewing the Briefing. He likes to get out and meet as many of you as contents of their risk registers after the summer possible, so contact him at break. I couldn’t tell you whether ‘wars of words’ [email protected] O feature in these documents as a rule, but a couple of Kayli Olson is Briefing's assistant editor. She finds our world leaders having a barney certainly managed stories and data. Care to to remind me why contingency planning is right up there among contribute? Contact: [email protected] the most fundamental of best-practice principles. Duncan McKenzie is our Some business continuity risks are easier to prepare for than client services team leader. the state of geopolitical play, sure – but can we honestly keep He looks after our lovely clients. Contact him at excusing not being confident of compliance with the European [email protected] Union’s General Data Protection Regulation? Briefinghas Holly McDaid is Briefing’s certainly done its bit by issuing regular reminders on this client services manager, responsible for managing management front over the years (and we do so once again here supplier insight. Contact: [email protected] – p34, go read, as it may be your last). Uncertainty might seem like the new James Raven is our client Let’s hope law firms are services executive. He lives a bit more prepared for normal, but GDPR isn’t even something that’s and breathes the Briefing bound up in Brexit negotiations. However hard brand. Contact him at a new era of personal [email protected] you’ve holidayed, readers have hopefully data than the businesses noticed that the government introduced the Pirates they’re advising. Data Protection Bill – ensuring equivalence in the UK – in August. This actually goes a little Rupert Collins-White is further than GDPR, most notably (although hardly a law firm Burlington Media’s creative director. Contact him at burden) by extending that new ‘right to be forgotten’ to potential [email protected] deletion of awkward social media posts created before people Sarah Cox is Burlington turned 18. Yes, a lot of good that does a Generation Y attention- Media’s head of client seeker like me ... services. Contact her at [email protected] Meanwhile, headline penalties of as much as 4% of global turnover for failing to protect personal data must surely have some extra bite following this year’s succession of high-profile Talk to us cyberattacks. That’s before you even begin to count the cost of the Briefing on Twitter publicity such incidents may attract, bumper fine or no. @Briefingmag The government’s latest ‘cyber health check’ finds that 97% of Email us your thoughts FTSE 350 companies are at least now aware of the GDPR – but in [email protected] that case it’s all the more remarkable that a mere 6% can say Find all our back issues online they’re completely prepared. And although the poll finds progress www.lsn.co.uk/Briefing in terms of a “clear understanding” of a cyberattack’s impact on Write us a letter (remember those?) Briefing magazine the business (from 49% up to 57%), only 13% of companies Burlington Media Group regularly have the GDPR risk mix before the board. That’s in spite 20 Mortlake High St London SW14 8JN of the fact the number of boards apparently “setting out” their DX 36356 East Sheen cyber risk approaches has shot up from 33% to 53%. Let’s hope law firms are a bit more prepared for a new era of This month’s interviews were all transcribed by: personal data than the businesses they’re advising. RICHARD BRENT EDITOR 3 Tweet us @Briefingmag Briefing SEPTEMBER 2017 Briefing Transformation 2017 sept advert.pdf 1 22/08/2017 15:18 TRANSFORMATION CONFERENCE AMERICA SQUARE, LONDON C TUESDAY NOVEMBER M Y CM Special guest keynote: MY Transformational change expert CY Marion McDonald CMY AIG, Barclays, Deloitte, PwC, Cognizant K Learn and discuss progressing from business as usual to transformation as usual in legal business – Driving innovation – Enabling agility – Embedding transformation BOOK NOW EARLY BIRD UNTIL SEPTEMBER WWW.LSN.CO.UKTRANSFORMATION BRIEFINGTRANSFORM EVENTSBRIEFING.CO.UK HELP YOUR LAW FIRM TAKE FLIGHT ® CONTENTS Inside this month September 2017 BriefingSMARTER LEGAL BUSINESS MANAGEMENT EVERYONE’S A WINNER PLATFORM CHOOSE PRICE OF POWER Stuart Dodds at Baker McKenzie says The marketing team at Weightmans The disputes team at Herbert Smith its better to negotiate collaboratively on making social media decisions Freehills on managing to take more risk 20 Price manners “There are collaborative Sectoral feeling Law firm leaders on why a sector-focused strategy tools, but you is a win for the business as well as its clients also need a Briefing is the only legal collaborative business management title, and is focused exclusively on mindset.” improving the work and worlds of law firm management John O’Donoghue, global leaders. Every issue is packed head of pricing – disputes, with relevant insight and Herbert Smith Freehills lessons from peers and pros. UPFRONT OPINION BRAIN TRAINING be AI to the firm rescue for GDPR Roundup Who’s Stuard Dodds at Sarah-Jane Howitt Andy Lilley at 06 gone where while 11 Baker McKenzie on 24 and Chris Stewart 36 LexisNexis we’ve been on holiday less combative, more at Weightmans on Enterprise Solutions on Lex pop How collaborative negotiating supercharging social media tech’s role in client trust 07 prepared are you Professor Chengwei for an ageing workforce? 12 Liu at Warwick INDUSTRY VIEWS REAR VIEW Reading list Business School on Duncan Eadie, IT Six of the best 08 Joanna Lorimer at putting a bias to good use 28 director at Foot 38 Business podcasts Hunton & Williams reads Anstey, on how Thomson for getting back to work Motivation and Performance FEATURES Reuters Elite helps as the post-hols with renewed What’s on your The big idea What firm grows and changes purpose 09 whiteboard? 14 business difference Chris Eatherton at Graham Street, managing does managing work along 32 Freshfieldson partner, Royds Withy King sector lines make? how HighQ enhances the Database Team profileThe client experience 10 How hungry are we 20 disputes pricing Neil Araujo and for the latest crop of and practice team at 34 Rob Florendine at graduates and apprentices? Herbert Smith Freehills iManage on why it could Save money by outsourcing your document production to us. Visit intelligentofficeuk.com/cost-calculator UPFRONT ROUNDUP Travelling might e’ve all been on a summer holiday, but clear strategy to become a truly pan-African law there’s no rest for the wicked – or the firm by growing, as we have in other regions, W legal business community – over the through whole firm combinations.” summer months. Kapdi added: “The firm’s ‘in and of the Take Kennedys . In August the firm added a community’ approach has particular resonance in seventh office to its international network in Africa, which is home to a diverse array of legal almost as many as months. OK, five of those came systems and cultures.” about through its merger with US firmCarroll A little closer to Briefingbasecamp, McNulty & Kull in June, but Mexico City in meanwhile, in July the firm cited the same ‘in and January and now Melbourne in July looks like a of’ ethos as the driving force behind its proposed pretty packed travel schedule. The firm has been game-changing combination with Scotland’s in Sydney since 2006, and Australia managing Maclay Murray & Spens. partner Matt Andrews said in a press release: “The Global CEO Elliott Portnoy said: “Following soon after our recent combinations with equally high-quality firms in Latin America and the Netherlands, this development accelerates Dentons’ momentum as we continue our journey 65 ‘from largest to leading’.” A grand tour indeed. Readers might recall that MMS CEO Kenneth New faces from Rawlinson Butler take DMH Stallard to Shand also got quite excited at the prospect of a 350-strong, £30m ‘Gatwick Diamond’ business scaling up. “With offices across the Americas, addition of a local team will give clients access to a Europe, Africa and Asia-Pacific, Dentons will broader range of skills and additional resources, unquestionably be the only significant player in particularly in high-growth areas like casualty, Scotland which is a genuinely global firm,” he liability, cyber and insurtech.” claimed. The combo is expected Technology’s clearly a very hot topic for the to complete this autumn after firm on its global travels too. In July it said it had both partnerships’ approval. Dentons has also had a sealed an “exclusive partnership” with Indian IT The journey’s all relative, of business Cognitive Computing Services Private course. DMH Stallard has just pretty packed schedule Limited. Working most closely with the firm’s pulled off its biggest merger internationally. own fairly new R&D team, the pair will primarily since DMH and Stallard hitched For example, it has be focused on rapid prototyping, application their wagons in 2005.