Swoop Inc. International Tariff CTA(A) No. 2 CTA(A) No. 2 Tariff Containing Rules Applicable to Scheduled Services for the Transportation of Passengers and their Baggage Between Points in Canada and Points Outside Canada Excluding United States General Rules applicable to Scheduled Services between Canada and the United States are published by Airline Tariff Publishing Company in Tariff number NTA (A) No. 241. Issue Date: August 30, 2018 Issued By: Swoop Inc Effective Date: September 04, 2018 as per CTA SP# 65525 Swoop Inc. CTA(A) No. 2 3rd Revised Page 3 Table of Contents Table of Contents .......................................................................... 3 Part I – General Tariff Information ................................................. 8 Explanation of Abbreviations, Reference Marks and Symbols............................ 8 Rule 1: Definitions ................................................................................................... 9 Rule 5: Application of Tariff .................................................................................. 16 (A) General ............................................................................................................................. 16 (B) Gratuitous Carriage ........................................................................................................... 17 (C) Passenger Recourse......................................................................................................... 17 Rule 7: Protection of Personal Information ......................................................... 18 See Appendix A – Privacy Policy ......................................................................... 18 Part II – Before Departure ........................................................... 20 Rule 10: Application of Fares and Fees, Charges or Surcharges ...................... 20 (A) General ............................................................................................................................. 20 (B) Fares and Charges in Effect ............................................................................................. 20 (C) Routing .............................................................................................................................. 21 (D) Taxes and Charges ........................................................................................................... 21 (E) Currency of Fares ............................................................................................................. 22 (F) APPR Surcharge ............................................................................................................... 22 Rule 11: Special Ancillary Products ..................................................................... 22 (A) Flexible Change - ModiFly ................................................................................................ 22 Rule 15: Taxes ........................................................................................................ 24 (A) General ............................................................................................................................. 24 Rule 20: Methods of Payment ............................................................................... 25 (A) General ............................................................................................................................. 25 Rule 25: Currency of Payment .............................................................................. 26 (A) General ............................................................................................................................. 26 (B) Multi-Currency Pricing ....................................................................................................... 26 Rule 30: Classes of Service .................................................................................. 27 (A) Economy Class or Class “Y” ............................................................................................. 27 Rule 35: Capacity Limitations ............................................................................... 28 (A) General ............................................................................................................................. 28 Rule 40: Reservations ........................................................................................... 29 (A) General ............................................................................................................................. 29 (B) Seat Assignment ............................................................................................................... 30 (C) Passenger Changes and Cancellation of Reservations ................................................... 33 (D) Passenger’s Responsibility ............................................................................................... 35 (E) Failure to Occupy Seat ..................................................................................................... 35 Issue date: June 24, 2020 Effective date: June 25, 2020 as per CTA SP# 72837 Swoop Inc. CTA(A) No. 2 2nd Revised Page 4 (F) Check-in Time Limits......................................................................................................... 36 (G) Priority boarding: ............................................................................................................... 36 Rule 50: Routings .................................................................................................. 38 (A) Application ......................................................................................................................... 38 Rule 55: Baggage Acceptance .............................................................................. 39 (A) Applicability ....................................................................................................................... 39 (B) General Conditions of Acceptance of Checked and Unchecked Baggage ...................... 39 (C) Collection and Delivery of Baggage .................................................................................. 45 (D) Excess Baggage ............................................................................................................... 45 (E) Items Unacceptable as Baggage ...................................................................................... 46 (F) Musical Instruments .......................................................................................................... 47 (G) Right to Refuse Carriage of Baggage ............................................................................... 48 (H) Right of Search ................................................................................................................. 48 Part III – At the Airport/During Travel .......................................... 50 Rule 60: Acceptance of Children for Travel ......................................................... 50 (A) General ............................................................................................................................. 50 (B) Acceptance of Infants and Children .................................................................................. 51 (C) Documentation .................................................................................................................. 52 (D) Unaccompanied Minors .................................................................................................... 52 Rule 71: Carriage of Persons with Disabilities .................................................... 53 (A) Acceptance for Carriage ................................................................................................... 53 (B) Acceptance of Declaration of Self-Reliance ..................................................................... 53 (C) Medical Clearance ............................................................................................................ 53 (D) Advance Notice ................................................................................................................. 54 (E) Seating Restrictions and Assignments ............................................................................. 54 (F) Acceptance of Aids ........................................................................................................... 54 (G) Manually Operated Wheelchair Access ............................................................................ 55 (H) Service Dogs ..................................................................................................................... 55 (I) Services to be Provided to Persons with Disabilities ........................................................ 55 (J) Boarding and Deplaning ................................................................................................... 56 (K) Communication and Confirmation of Information ............................................................. 56 (L) Inquire Periodically ............................................................................................................ 57 Rule 75: Acceptance of Animals (Service Dogs and Pets) ................................. 58 (A) General ............................................................................................................................. 58 (B) Service Dogs ....................................................................................................................