Quiting is when you put a permanent solution to a temporary problem. OTSL - one time subsidy lock MSL - Master Subsidy Lock IMEI - International Mobile Equipment Identity ESN - Electronic Serial Number RMA - Return Merchandise Authorization [email protected] Samsung Telecommunications of America ensures complete confidentiality concernin g sensitive information. SPH-A120CABDYN IPSWITCH: [email protected] (passwo rd: password) SPH-A110ZWADYN 21012 14011 24002 35255 02110 03230 03223 ================================================== 4908 back cover employee number -informed BP that it's a default setting on the phone and there is no configurab le option to change it at the moment. However we are currently trying to find a fix or an update to solve the issue and we will post it in our website samsung.c om. Advised BP to log on to our website fromn time to time for any update. ================================================== 109715636 / 115694669 Generic Ticket -advised BP to send in the phone for repair or if the phone is insured take it t o her insurance company for they may be able to replace the phone. -BP said if she is going to send in the phone she will be without a phone. Advis ed BP to call AT&T and ask them for a loaner phone but BP said AT&T told her to call Samsung because we can replace her phone or provide her with a loaner phone . Informed BP that we do not provide loaner phone but we can repair her phone. B P said it's ridiculous then hanged up. ================================================== SAMSUNG EPIX BP cannot connect through wifi using the phone. -helped Bp with the steps below: 1. Click Start and Click Settings. 2. In Settings, select the Connections tab and tap Proxy Manager 3. By default Do not use a proxy server is unchecked. 4. Check Do not use proxy and it will disable Internet explorer from using proxy address. 5. Click OK to save changes made to this window. ++++++++++++++++++++++++++++++++++++++++++++++++++ (1-866-304-4980 jitterbug war m transfer) -there was no information as to the status of repair on BP's phone except for th e expected date of repair (04/24/2009) but didn't inform BP about this. ++++++++++++++++++++++++++++++++++++++++++++++++++ -informed BP that SMS is a network dependent feature. Advised BP to call AT&T an d talk to a Level 2 technician and ask the technician to reconfigure his/her SMS settings. BP agreed. ++++++++++++++++++++++++++++++++++++++++++++++++++ -Transferred BP to Level 2 for further help because agent was not able to find a ny resource to help BP either from Behind the Blue or samsung.com -Transferred BP to Level 2 for further help because agent had run out of options to help BP with his/her concerns. -Transferred BP to Level 2 for further help because agent had no training with r egards to BP's concern. -Transferred BP to Level 2 for further help because agent was not able to find t he support code from microsoft.com error and support code troubleshooting site. -Transferred BP to Level 2 for further help because Behind the Blue and samsung. com is not working in our end. sergeo extension 111317 ================================================== -advised BP that after he downloaded the software try to sync again and call bac k for any issue. BP agreed to do as instructed. -advised BP that after she downloaded the software try to sync again and call ba ck for any issue. BP agreed to do as instructed. ++++++++++++++++++++++++++++++++++++++++++++++++++ -BP was transferred to L2 without any transaction ticket for the day. -BP was transferred to L2 without any transaction ticket for the day. There was no profile either. -BP was transferred to L2 without a profile. -BP was transferred by an AT&T rep directly to L2 queue without any profile or t icket for the day. -BP was transferred to L2 even when he is using the phone concerned. -instructed BP to call back at an earlier time tomorrow so we can transfer him t o Level 3 for further help because it's already closed at the time of this call. Gave BP the office hours of Level 3. BP agreed to call back. -instructed BP to call back at an earlier time on Monday so we can transfer him/ her to Level 3 for further help because it's closed at the time of this call. Ga ve BP the office hours of Level 3. BP agreed to call back. ++++++++++++++++++++++++++++++++++++++++++++++++++ -BP said that the file format of the songs are WMA and informed BP that her phon e supports MP3s so she needs to convert those songs to MP3. BP asked for a samsu ng s/w and informed BP that we don't have that s/w but she can try yahoo or goog le. BP agreed. ++++++++++++++++++++++++++++++++++++++++++++++++++ HERE'S THE DST LINK FOR THE BLACKJACK http://www.microsoft.com/windowsmobile/daylightsaving/default.mspx Informed Bp that this link will lead them to microsoft.com and will be guided by an instructional wizzard for the steps. ================================================== Helped BP with the steps below: PLEASE CHECK 200 3953381 ________________ _______ http://www.melissadata.com/lookups/zipstreet.asp ================================================== Informed BP that he/she cannot set 3rd party ringtones on his/her phone. The onl y ringtone that he/she can only set ringtones that came with the phone or the ri ngtones from the service provider. ================================================== HOW TO GET THE HARDWARE AND SOFTWARE FOR THE SCH-I760 KEY SEQUENCE : START > SETTINGS > SYSTEM TAB > VERSION ================================================== HOW TO RESET THE i760 TO FACTORY DEFAULT SETTING ________________________________________________ Factory Defaults: Start. Settings, Phone, Security, Select Clear All Data, (Pass word), OK ======================= hard RESET on the SCH-i760 Caution!: Before Resetting the handset, contact your Wireless Carrier. Invoking this Reset may erase settings made by your Wireless Carrier from the handset, re sulting in loss of service. Verizon Wireless Contact Information: Online: http://www.verizonwireless.com By Phone: 888-466-4646 You can reset your phones settings and clear all data/applications from handsets i nternal memory by using the Reset button in conjunction with the Action key. Thi s action resets the handset to its factory default settings, ends all applicatio ns currently running, and deletes all data (pics/video/contacts/etc.) from the h andset. To hard reset the SCH-i760 handset follow the steps below: Slide open the Qwerty keyboard then rotate the handset into landscape mode Simultaneously while pressing the Action key insert a thin blunt object (such as the stylus) into the red reset hole for a few seconds ========================== SCH-i760 SW/HW/PRL================== SW/HW/PRL Key Sequence: Start> Settings> System Tab> Version =============================================================== Verizon SCH-i760 Programming TTY: Start>Settings>Personal Tab> Phone>Services Tab> Services > TTY > Change Se tting ================================================== HOW TO GET THE ESN OF THE SPH-M620 or the UPSTAGE 1. ##ESN# or ##376# 2. Menu >> Settings >> Phone Info >> Phone Label ================================================== 3000 E Plano Parkway Plano, Texas 75074 ============================ BP# for AIRAVE 109568953 -there was no information except for the expected date of repair on BP's phone 0 8/07/2009 but didn't inform BP about this. -transfer BP to PRS for further help. ================================================== BATTERY ISSUES ______________ 1. Battery Provides Over 1 hour of Talk Time. 2. Battery Provides Over 24 Hours of Stand-By Time. 4. Phone and battery have no physical damage. 5. BP has not used third party charger or battery with the phone. 6. The charger indicator light does remain constant while plugged in. 7. Advised BP that proof of purchase must be included in the box with the batter y and that battery cannot be sent first. 8. Advised BP that battery will be tested and returned if no problems are found. Advised BP to send in the battery for repair or replacement, verified BP's shipp ing address, created accessory RMA, informed BP of 5-7 business days TAT but not including shipping and provided BP with the RMA NUMBER then transfer BP to ACC ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf ormed BP he can press 9 if he missed anything on the IVR instructions for him to hear the recording again. BP agreed. Advised BP to send in the battery for repair or replacement, verified BP's shipp ing address, created accessory RMA, informed BP of 5-7 business days TAT but not including shipping and provided BP with the RMA NUMBER then transfer BP to ACC ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf ormed BP she can press 9 if she missed anything on the IVR instructions for her to hear the recording again. BP agreed. ================================================== CHARGER ISSUE _____________ 1. Has the phone or charger been exposed to liquid? No 2. Is there any physical damage to the phone or charger? No 3. What color is the light on the charger? No Lights 4. Does the BP use a 3rd party charger? No 5. Are the wires exposed on the cord? No 6. Does the charger get hot when charging? No 7. Has the BP tried another outlet? Yes 8. What happened when they tried the other oulet? It still does not work 9. Has BP tried another battery? Yes 10. Has BP tried reseating the charger/cradle? Yes Advised BP to send in the charger for repair or replacement, verified BP's shipp ing address, created accessory RMA, informed BP of 5-7 business days TAT but not including shipping and provided BP with the RMA NUMBER then transfer BP to ACC ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf ormed BP he can press 9 if he missed anything on the IVR instructions for him to hear the recording again.