A WORLD OF Volume 5 | Q4 2017 A part of Contact a sales representative today +1 281 280 2100 [email protected] A WORLD OF AIR ELITE wfscorp.com/aviationii VOLUME 5 | Q4 2017 A WORLD OF AIR ELITE 1 VOLUME 5 | Q4 2017 7 Contents Skyservice FBO - Montreal, Quebec, Canada - CYUL A World Perspective DIAMOND SERVICE LOCATIONS BY STEVE DRZYMALLA SVP, Business Aviation Bulk Fuel Pages 5-24 Focus Region: World Fuel Services North America Page 3 Pages 25-29 Asia-Pacific & Middle East The Difference is the Difference BY MICHAEL J. HANCOCK Pages 32-36 Europe & Africa Owner / Operator St. Thomas Jet Center Pages 38-40 Air Elite Board Member – Vice Chairman Caribbean & Latin America Page 4 A WORLD OF AIR ELITE 1 VOLUME 5 | Q4 2017 Contents DIAMOND FOCUS ARTICLES On the Cover: Page 8-9 Radar on Customer Service Swift Aviation is located at Phoenix Page 12-14 Inspiring Renovations & Innovative Design Sky Harbor International Airport in Phoenix, AZ and boasts a 31,000 square foot shade canopy and an unsurpassed Page 20-21 Light the Trail customer experience. At Swift Aviation, providing the customer Page 21 Bizjet Market ‘Heavily Skewed’ with a seamless and enjoyable experience is Toward North America the number one goal. From the moment the aircraft touches down to wheels up, the ob- jective is to anticipate, meet and exceed the Page 30 Pilotless Airplanes needs of each customer who passes through Represent $35B Opportunity our doors. The state-of-the-art facility, vast amenities, award-winning NATA Safety 1ST trained technicians and Customer Service Page 31 World Travel Tips Representatives make Swift Aviation the sim- ple choice when flying into Phoenix. A World of Air Elite Magazine is a quarterly publication from Air Elite and World Fuel Services. Inquiries about the publication can be sent to [email protected] or 3000 Bayport Drive, Suite 470 Tampa, FL 33607. Fort Collins - Loveland jetCenter - Fort Collins, Colorado - KFNL A WORLD OF AIR ELITE 2 VOLUME 5 | Q4 2017 A WORLD OF AIR ELITE 3 VOLUME 5 | Q4 2017 A World Perspective What’s Next for Air Elite? With the recent major weather events that have FlyBuys™ Rewards loyalty program allows mem- severely devastated the Southern U.S. and Ca- bers to link their purchases using products such as ribbean, it has been very difficult to watch the AVCARD®, World Fuel Services Contract Fuel humanitarian and environmental damage that and World Fuel | Colt Trip Support to earn has ravaged these regions. The personal impact valuable loyalty points while enjoying the facil- and property damage is unimaginable. Friends, ities and services of the Air Elite Network loca- co-workers and members of our World Fuel Ser- tions. The unique difference for those FlyBuys™ vices and Air Elite Network families have lost Rewards Members selecting Air Elite FBOs is that their homes, cars, personal belongings and busi- all loyalty points are quadrupled on AVCARD® nesses. Yet, through these times of hardship, the and doubled for World Fuel Services Contract response from our communities, authorities and Fuel. Loyalty does have its rewards. volunteers has been inspiring. We have witnessed touching acts of kindness and human compassion World Fuel Services and Air Elite are posi- in response to the devastation from friends, family tioned to enhance our offerings further with in- and strangers. The resiliency of our human spirit dustry leading programs directed toward profes- and selflessness has been the silver lining to these sional flight crews and aircraft operators. We are natural disasters. I’m honored to be part of the developing specific programs tailored to meet the aviation industry, which has been able to assist in needs of our flight department customers. These relocations, evacuations and delivery of desperate- programs will be designed to provide unparal- ly needed resources and supplies. With everyone’s leled service, purchasing efficiency and economic continued support, I’m optimistic the people liv- incentives. ing within these regions will recover, in time. I’m excited about the future and our capabil- While our thoughts, prayers and support are ity to serve the aviation industry. Air Elite and with everyone impacted, we must continue to World Fuel Services are strategically positioned look to the future. The future for Air Elite contin- to provide diamond-level service and programs ues to be bright. Our global footprint of diamond to meet the needs of our expanding customer service locations now stands at 77 and there con- base. We look forward to sharing our vision as tinues to be high demand from the global avia- we continue to build out the robust offer of our tion community for participation. Our World Air Elite Network this year and beyond. Fuel Services team, along with our member-com- prised Air Elite Board, will ensure we strategical- ly expand the network and onboard new FBOs/ Steve Drzymalla Ground Handlers that meet the qualifications SVP, Business Aviation Bulk Fuel and are passionate about delivering reliable, di- World Fuel Services amond-level service. Beyond our continued global expansion, you may be asking, “What’s next for Air Elite?” Over the past five years, Air Elite has grown into a network that adheres to facility and service excellence. Our World Fuel Services programs have been designed to assist Air Elite members to better serve their customers, flight depart- ments and aircraft operators. For example, our A WORLD OF AIR ELITE 3 VOLUME 5 | Q4 2017 The Difference is the Difference Humble Beginnings and Restoration in St. Thomas, USVI Greetings from St. Thomas, United States Virgin Islands cades, we have provided a full range of aviation services in- (USVI), and welcome to the 5th Edition of A World of cluding fueling, handling, aircraft maintenance, concierge Air Elite! services, air-to-yacht services, catering, hangars, rental cars, and conference facilities – all with the warmth and Although this has been a difficult few weeks with the attention to detail typical of an owner / operator location. destruction that Irma and Maria brought, we are fortunate that our team is all well. St. Thomas Jet Center is currently Our humble beginnings started in a trailer on the north serving the aircraft delivering much needed supplies and side of the airfield. Over the past 21 years, we have built support teams. The rebuilding and removal of debris will and refurbished two hangars, constructed our own in- quickly be underway. It will take time but we are all com- dependent fuel farm (with the assistance of World Fuel mitted to ensuring that St. Thomas is restored to its prior Services), and added a private fleet of rental cars and our glorious state. We look forward to receiving our customers own FAR Part 135 charter airline, offering fixed-wing and in the near future and all those who visit St. Thomas. Our rotorcraft. We also completed construction on a dedicated spirit is not diminished. This great island will continue U.S. Customs facility in 2014 to better service our clients. to serve the Gateway to the Caribbean for many years to come. In addition to aviation, we also offer marine and land fuel operations through Tri-Island Energy. This expansion As Vice Chairman of the Air Elite Board, it gives me has allowed us to fully accommodate our customers who great pleasure to speak to you about our corner of the fly in on a jet and transfer to a yacht. With the largest and world and to thank World Fuel Services for all of their sup- deepest mega yacht marina located in our downtown har- port that is free flowing, consistent and provided by such bor, we are able to fully satisfy our clients’ needs for both capable and professional staff. aviation and marine fuel. The introduction of this fueling division has made us the largest supplier of ultra-low sul- Given the number of decades I’ve been in the aviation fur diesel to nearly all marinas in the area. industry, how about a little history? We are now about to embark on two additional projects. Perhaps you have wondered how a company like World First, St. Thomas Jet Center is tripling the size of our ex- Fuel Services began. Back in the 80s, I remember when isting jet fuel storage to accommodate more commercial Captain Phil Bradley, a pilot for Eastern Airlines, and a fueling activities. Second, the construction of an additional small group of his friends started re-marketing jet fuel passenger terminal will begin soon to facilitate expanded to local airlines out of an office on th36 Street adjacent to U.S. Coast Guard, Army, Air Force, and other Department the Miami International Airport. You remember the 80s – of Defense operations. These are exciting times! sideburns, mullets and shoulder pads! That early effort by a few dedicated individuals who took a chance on a new World Fuel Services is an important contributor to our concept was actually the beginning of what we now know success. Fuel supply logistics is paramount in our day-to- of as World Fuel Services. Their current offices in Doral are day operations. Additionally, our Air Elite membership not far from that original 36th Street location! provides the opportunity for us to reward our valued customers with elevated FlyBuys Rewards, access to The Or perhaps you’d like to learn about the history of St. Ritz-Carlton training, “Diamond Difference” programs, Thomas? and the expanded benefits of World Fuel Services Contract Fuel and AVCARD. Our islands are part of the USVI, an un-incorporated territory of the United States, 1145 miles southeast of Mi- St. Thomas is a special place to live and St.