SERVICEMEMBER FACT SHEET We make your voice heard Military, are you having an issue with your mortgage, credit card, student loan, or other financial product or service? Submit a complaint to the Consumer Financial Protection Bureau and we’ll work to get you a response. As a federal agency and financial industry regulator, we help make it possible for consumers to raise their voices and be heard by financial companies. In just over three years, the Bureau has handled more than 25,500 complaints from servicemembers, veterans, and their families. We accept complaints about The CFPB helps servicemembers, § Credit cards veterans, and their families § Mortgages § Put a stop to unfair practices § Bank accounts and services § Fix credit reporting issues § Private student loans and consumer loans § Stop harassing calls from debt collectors § Credit reporting § Money transfers § Reverse unfair fees on bank accounts, mortgages, or loans § Debt collection By coming to us, you aren’t just helping yourself; you § Payday loans are also helping other people to avoid similar issues. § Prepaid cards Every complaint we receive provides insights into problems that may be emerging in the marketplace. § Credit repair You can help us to identify and stop problems before § Debt settlement they become major issues for other consumers. § Pawn and title loans The result: better outcomes for people like you, and § Virtual currency a better financial marketplace for everyone. Consumer Financial Learn more at consumerfinance.gov. Protection Bureau 1 of 2 Complaint categories, Debt collection 38% by percent Mortgage 25% Since the CFPB started accepting Credit reporting 9% debt collection complaints Credit card 9% in July 2013, it has been the Bank account or service 9% highest complaint category for servicemembers, veterans and Consumer loan 4% their families. Student loans 2% Payday loan 2% All other products 2% 0 05% 10% 15% 20% 25% 30% 35% 40% Percentages rounded to nearest whole number Continued attempt to 41% Debt collection complaints, collect debt not owed by issue Communication 19% tactics Just over 40% of debt Taking/threatening an 12% collection issues reported by illegal action Disclosure verification servicemembers, veterans, and 12% of debt their families involve continued False statement or 9% attempts to collect debt that is representation Improper contact or 7% not owed. sharing of information 0 10% 20% 30% 40% 50% Percentages rounded to nearest whole number Resources for servicemembers, veterans, and their families Submit a complaint Depending on your situation, there are many Online different ways to respond appropriately to debt consumerfinance.gov/complaint collectors. If you need help, consider using our sample letters. By phone Toll free: (855) 411-CFPB (2372) For additional questions, visit ask cfpb or watch the TTY/TDD : (855) 729-CFPB (2372) virtual military financial educator forum. By mail Consumer Financial Protection Bureau P.O. Box 4503 Iowa City, Iowa 52244 Consumer Financial Learn more at consumerfinance.gov. Protection Bureau 2 of 2.