Avaya Contact Center Select Release 7.0 Service Pack 1 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. Avaya Contact Center Select Release Notes Table of Contents Purpose ......................................................................................................................................................... 4 Publication History ........................................................................................................................................ 4 Software Information .................................................................................................................................... 5 Hardware Appliance .................................................................................................................................. 5 Software Appliance ................................................................................................................................... 5 Avaya Aura Media Server OVA .............................................................................................................. 5 Avaya WebLM OVA ................................................................................................................................ 5 Migration Tool for RCW Generated Reports ......................................................................................... 5 DVD Product Installation ........................................................................................................................... 6 DVD Image ............................................................................................................................................. 6 Service Pack Bundle ................................................................................................................................... 6 Additional Required Updates .................................................................................................................... 7 Avaya Contact Center Select Server ...................................................................................................... 7 Avaya Aura Media Server OVA .............................................................................................................. 7 Additional Optional Updates ..................................................................................................................... 8 Avaya Contact Center Server ................................................................................................................. 8 ASG Plugin .............................................................................................................................................. 8 Avaya Contact Center Select Server ...................................................................................................... 8 SNMP Trap Configuration File ............................................................................................................... 8 Patch Scanner ............................................................................................................................................ 9 IP Office Software ...................................................................................................................................... 9 Agent Capacity ....................................................................................................................................... 9 Phone Compatibility updates with IP Office 10.0 SP1 ......................................................................... 10 Microsoft Operating System Updates ..................................................................................................... 11 Platform Vendor Independence (PVI) ......................................................................................................... 12 Hardware Requirements ......................................................................................................................... 12 Network Adapter known issues .............................................................................................................. 12 Recommended Network Adapter ........................................................................................................... 12 Operating System & Virtualization ............................................................................................................. 13 Operating System .................................................................................................................................... 13 Microsoft Service Packs ....................................................................................................................... 13 Microsoft Hotfixes ............................................................................................................................... 13 Red Hat Enterprise Linux Updates ....................................................................................................... 14 Page 1 Avaya Contact Center Select Release Notes Internet Explorer Support ....................................................................................................................... 14 Virtualization ........................................................................................................................................... 15 Deployment & Configuration Information .................................................................................................. 16 Installation ............................................................................................................................................... 16 New Installations ................................................................................................................................. 16 Upgrading from previous ACCS 7.0 Service Pack lineup ...................................................................... 17 Avaya Contact Center security certificate migration considerations .................................................. 17 Upgrading GA Avaya Aura Media Server OVA ........................................................................................ 21 AMS (7.5 and 7.6) Upgrade and Migrations to AAMS 7.7 ....................................................................... 21 AMS to AAMS Upgrades ...................................................................................................................... 22 AMS 7.5 or 7.6 Migrations to AAMS 7.7 .............................................................................................. 23 Post-Installation Configuration ............................................................................................................... 25 Avaya Aura Media Server Installation ................................................................................................. 25 Avaya Aura Media Installed on Red Hat Enterprise Linux Servers ...................................................... 25 CCMM Administration ......................................................................................................................... 26 ActiveX Controls.msi file update .......................................................................................................... 26 Agent Desktop ......................................................................................................................................... 26 Agent Desktop Prerequisites ............................................................................................................... 26 Agent Desktop and desktop virtualization .......................................................................................... 27 Multimedia Prerequisites for server migration ................................................................................... 27 Localization ................................................................................................................................................. 28 Overview of ACCS 7.0 I18N and L10N Products & Components ............................................................. 28 Support of CCMM Server and Configuration Notes ............................................................................ 30 Start Localized AAD Client ....................................................................................................................... 33 Pre-installation steps ........................................................................................................................... 33 Installing the Agent Desktop Client ..................................................................................................... 33 Starting the Agent Desktop Client ....................................................................................................... 33 Start OCMT Client .................................................................................................................................... 35 Pre-installation steps ........................................................................................................................... 35 Logging on to the Outbound Campaign Management Tool ................................................................ 35 Prerequisites ........................................................................................................................................ 35 Procedure steps ..................................................................................................................................