TOWN OF WESTBOROUGH MASSACHUSETTS Job Title: Circulation Supervisor Location: Westborough Public Library 55 West Main Street Department: Library Job Code: N-15 Division: Hours per week: 40 Reports To: Library Director FLSA Status: Summary: Manages operations of the Circulation Department and assists the Adult Services Department by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversees circulation desk operations, including prioritizing duties and monitoring cash, and answering questions promptly and politely. Works with patrons who have damaged or lost materials to determine fines and replacements and collects related fees. Communicates with other libraries when Westborough patrons lose or damage their materials to resolve the issues. Trains and supervises all staff who work at the Circulation Desk. Through professional literature and/or workshops, keeps current on changing trends in circulation services. Works to keep processes, procedures, and equipment up-to-date and suggests new ways to meet the needs of the public. Provides detailed information regarding services, policies and procedures to patrons and staff. Assists staff and patrons in use of public access catalog and electronic resources. Oversees registration of patrons and maintenance of borrowers’ files. Communicates with CW/MARS staff regarding network computers and issues. Manages processes for overdues, fines collection, and damaged and lost materials billing. Reports patterns of reader interest to librarians to aid in purchasing of high interest materials. Supervises the re-shelving of materials, including checking for condition of materials in the book and periodical collections, accuracy of placement of materials, and neatness. Assists with weeding the collection. Oversees maintenance of the collection, including shifting, tracing of lost materials and updating computer records. Promotes library services to the community and represents the library at various meetings as needed. Coordinates Home Delivery services by providing delivery of library materials to homebound patrons or those in nursing homes or other facilities in town; or oversees other staff who provide delivery. Provides reference and reader’s advisory services for patrons via telephone or in person based on sound knowledge of information resources and instructs patrons in the use of library print and electronic resources. Maintains familiarity with materials in the collection. Communicates with the Reference Librarian, Technical Services Librarian, and Library Director regarding all circulation and network issues and policies. Coordinates the hiring, scheduling, training and supervision of teen and adult volunteers. Works regularly scheduled shifts at the Reference Desk, and may serve as backup for the Adult Services Librarian and/or Reference Librarian. Participates with the Library Director and other supervisors in defining library goals, evaluating existing services, planning new services and recommending policies for adoption by the Trustees. Supervisory Responsibilities: Directly supervises six employees including Library Assistants and Library Pages and coordinates volunteer program. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education and/or Experience: Bachelor's degree (B.A.) from a four-year college or university; or a high school diploma/G.E.D. and at least four years of circulation experience in a public library; or equivalent combination of education and experience. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Other Skills and Abilities: Comprehensive knowledge of professional library principles, methods, techniques and procedures. Ability to frequently exercise independent judgment and problem solving skills. Excellent interpersonal and public relations skills. Ability to operate a variety of library equipment. Ability to work well with the public and patrons of all ages and backgrounds and be committed to public service. Experience with and knowledge of automated library systems. Strong technology skills, including the ability to access, input and retrieve information from electronic sources. Ability to train and supervise others. Prior supervisory experience highly desirable. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software, Word Processing software and library circulation software. Other Qualifications: Must be available to work some evenings and Saturdays or Sundays. Must be available to attend meetings and workshops to keep abreast of developments in management and in changing technology for circulation administration. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Prepared By: Maureen Ambrosino, Library Director Date: 9/12/11 Approved by Personnel Board Date: Recommended by Town Manager Date: Approved by Board of Selectmen Date: .