Berkshire Care Services Directory 2013/14 Adult Care and Support Services The independent guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud www.carechoices.co.uk Corporate colour BRIDGE HOUSE of T WYFORD INDEPENDENT LIVING•ASSISTED LIVING•EXTRA CARE Bridge House of Twyford – in the heart of the community Established in 1979 and set in extensive grounds on the edge of Twyford, this well appointed home offers excellent nursing and residential care. Bridge House is an attractive Georgian period home set in a tranquil location enjoying stunning views over the River Loddon and the open countryside beyond. Good local and regional public transport links, together with the excellent amenities of Twyford, are within easy walking distance. The friendly and experienced staff have established a reputation of providing high quality nursing care. A variety of bedrooms and suites within the home provide attractive views and with attentive staff assure a comfortable stay, being well supported and cared for. You are welcome to drop in and view the home anytime, or call our home Manager, Sue Monger, to arrange a visit or to find out more information on: 0118 934 0777 Bridge House Nursing Home 64 High Street Twyford Berkshire RG10 9AQ Bridge House FP.indd 1 05/06/2013 15:32 Contents Introduction 4 Payingforcare 31 Community care services 4 Self-Directed Support 31 Contacting your local Social Services 5 Direct Payments 31 Regions covered by this Directory 6 Personal Budgets 31 Berkshire Care Association (BCA) 7 What will you have to pay for your care? 31 Self-funding advice 32 ServicesinBerkshire 9 Third party payments 33 Assessing your needs 9 Care in your own home 9 Essentialinformation 33 Home care agency checklist 11 Out-of-county care 33 Homecareproviders 13 Complaints about care services 33 Carers in Berkshire – useful contacts 20 How solicitors can help 34 Respite care and short stays 20 Safeguarding vulnerable adults 36 Equipment 20 This Directory’s helpline 36 Telecare 21 Occupational benevolent funds 36 Telehealth 21 Inspection and registration of care services 37 Day care services 21 Changes in the NHS 37 Day centres – useful contacts 22 Usefulcontacts 38 Intermediate care 22 Local contacts 38 Continuing care 22 National useful contacts 40 Sheltered (or retirement) housing 23 Sheltered housing - useful Council contacts 23 Carehomelistings Extra Care housing 23 BracknellForest 41 Extra Care - useful contacts 24 Reading 42 Care homes and care homes with nursing 24 Slough 44 Care homes checklist 25 Specialist care services 26 WestBerkshire 45 - Specialist housing options for younger adults 26 Windsor&Maidenhead 48 - Learning disability 26 Wokingham 50 - Physical disability 27 - Mental health 27 Index 54 - Dementia 27 Drop in centres 29 Residential dementia care checklist 29 All the listings in this publication are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot The End of Life Care Strategy 30 be held responsible for any errors or omissions. Useful websites - End of Life Care 30 This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to the twentieth edition of the annual Berkshire local home care providers who can help begin on page Care Services Directory, which contains information for 13. people seeking care and support within the County, Useful checklists featuring questions to ask care whether self-funding or receiving support from your local providers are included in this edition. The home care authority. checklist is on page 11, the care home one is on page 25, Staying as independent as possible is important to while another for residential dementia care is on page 29. everybody. This Directory contains information about Comprehensive lists of care homes and care homes the care and support services available to enable you to with nursing start on page 41. do this when remaining at home, moving into a housing Essential information about care decisions, including scheme with care when you need it, or within a care finding care in another county, how to complain and the home or care home with nursing. help occupational benevolent funds can provide starts The first step to accessing services is to arrange an on page 33. assessment by Social Services to establish your specific Care Choices’ website: www.carechoices.co.uk allows needs. This is free, irrespective of your income, available you to search by postcode or region for care homes, to all and discussed on page 9. It will lead to determining care homes with nursing, home care, supported living if you are eligible for a Personal Budget, which allows you (learning disability only) and housing with care providers to buy in your own support and take control over your that meet your requirements across the country. Your situation. Often called ‘Self-Directed Support’, this model search can then be saved and emailed to others. of social care puts you at the centre of the process and is You can also view an electronic version of this discussed on page 31. Directory on the site and have it read to you by using the Alternatively, your circumstances may mean you are ‘Browsealoud’ spoken word function. Further help and classed as a ‘self-funder’, with the means to pay for your information from this Directory’s free helpline can be care. This is discussed on page 32 where you will find any accessed by calling 08003892077. benefits still available to you explained in full. Whatever your care needs, this Directory, our helpline Care in your own home may be the option that suits and website will be able to point you in the best your circumstances best. What is available and how it direction, however you would like care information can be paid for are explained on pages 31 and 32. Lists of presented. Community care services Care services in Berkshire are provided by different • older people; organisations, including councils, the NHS, voluntary • people with physical disabilities; organisations, independent sector care homes and private • people with a learning disability; care providers. Six councils are responsible for community • carers; care services: Bracknell Forest Council; Reading Borough • people who need help with drug or alcohol misuse; and Council; Slough Borough Council; The Royal Borough of • people with mental health problems. Windsor and Maidenhead; West Berkshire Council and Wokingham Borough Council. If you think you need some form of care, your first step Throughout the text, for ease of use, the services should be to contact your relevant Social Services are described as coming from ‘Social Services’ and are social care department and request a community care provided for: assessment (explained on page 9). Search online for the right care Publications Care Choices has a comprehensive website of care, searchable by county, postcode or region. Whether you’re looking for care in the home, housing with care, a care home or nursing home, you can search online to find what’s available in your given location. Visit www.carechoices.co.uk and start your search today. 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Contacting your local Social Services BracknellForestCouncil Walk-inreceptions office hours please contact the Emergency Duty Team on • Easthampstead House (also main postal address) 01344 786543. Town Square, Bracknell, Berkshire RG12 1AQ • Time Square CommunityResponseandRe-ablementTeam Market Street, Bracknell, Berkshire RG12 1JD If you have become unwell or you suffer from a condition that has made it difficult for you to manage at home, you Customerservices may be entitled to help and support. Tel: 01344 351500. Tel: 01344 352000 between 8:30am - 5:00pm Monday to Friday (not open at weekends or Bank Holidays) BracknellAdultSocialCareHub Email: [email protected] An online information point. http://ihub.bracknell-forest.gov.uk/kb5/bracknell/asch/ Inanemergency home.page If you need to speak to a social worker outside normal ReadingBoroughCouncil ReadingAdultContactTeam(ReACT)is the first point People with Mental Health problems should contact the of contact for older people and adults with disabilities Community Mental Health Team (CMHT) which provides who wish to access Adult Social Care Services support and treatments to adults (18 years and over) who PO Box 2624 are experiencing mental health problems. Reading RG1 7WB Tel: 0118 937 3747 The team accept self referrals, and referrals from relatives, Weblink: www.reading.gov.uk/residents/ friends and other agencies. This service is available from HealthandSocialCare/AdultSocialCare 9.00am - 9.00pm 7 days a week. Telephone: 0118 960 5612. Inanemergency Outside normal office hours telephone the Out of Hours For emergencies outside these hours contact the Out of Duty Team on 01344 786543. Hours Crisis Team on 0800 783 9505. SloughBoroughCouncil All contacts and referrals to Adult Social Care are made via provide information and advice on other services that are The First Contact Team on 01753 475111 (option 1) or by available to them. email: [email protected] For out of hours social care issues including child The First Contact Team will gather information