Project Management © Adrienne Watt This work is licensed under a Creative Commons-ShareAlike 4.0 International License Original source: The Saylor Foundation http://open.bccampus.ca/find-open-textbooks/?uuid=8678fbae-6724-454c-a796-3c666 7d826be&contributor=&keyword=&subject= Contents Introduction ...................................................................................................................1 Preface ............................................................................................................................2 About the Book ..............................................................................................................3 Chapter 1 Project Management: Past and Present ....................................................5 1.1 Careers Using Project Management Skills ......................................................................5 1.2 Business Owners ...............................................................................................................5 Example: Restaurant Owner/Manager ..........................................................................6 1.2.1 Outsourcing Services ..............................................................................................7 Example: Construction Managers ..........................................................................8 1.3 Creative Services ................................................................................................................9 Example: Graphic Artists ...............................................................................................10 1.4 Educators ..........................................................................................................................10 Example: Teachers .........................................................................................................11 1.5 Engineers ..........................................................................................................................11 1.6 Health Care........................................................................................................................12 Example: Radiology Technologists ..............................................................................13 Example: Nurses ............................................................................................................14 1.7 Paralegal ...........................................................................................................................14 1.8 Software developer .........................................................................................................15 1.9 Science Technicians .........................................................................................................15 1.10 History..............................................................................................................................16 1.11 Attribution ......................................................................................................................19 Chapter 2 Project Management Overview ................................................................20 2.1 Project Attributes .............................................................................................................20 2.2 Definition of a Project .....................................................................................................21 2.3 Project Characteristics ....................................................................................................21 2.4 The Process of Project Management .............................................................................22 2.5 Project Management Expertise.......................................................................................28 2.6 Application knowledge.....................................................................................................28 2.7 Understanding the Project Environment.......................................................................29 2.8 Management Knowledge and Skills ..............................................................................31 2.9 Interpersonal Skills...........................................................................................................32 2.9.1 Communication .....................................................................................................32 2.9.2 Influence ................................................................................................................33 2.9.3 Leadership .............................................................................................................33 2.9.4 Motivation .............................................................................................................34 2.9.5 Negotiation ............................................................................................................34 2.9.6 Problem Solving ....................................................................................................34 2.10 Attribution ......................................................................................................................35 Chapter 3 The Project Life Cycle (Phases) .................................................................36 3.1 Initiation Phase ................................................................................................................36 3.2 Planning Phase ................................................................................................................36 3.3 Implementation (Execution) Phase ...............................................................................37 3.4 Closing Phase ...................................................................................................................38 Example: Project Phases on a Large Multinational Project ......................................39 3.5 Attribution ........................................................................................................................40 Chapter 4 Framework for Project Management ......................................................41 4.1 Project Management Institute Overview ......................................................................41 4.2 So what is PMBOK?...........................................................................................................42 4.3 Introduction to the Project Management Knowledge Areas ......................................44 4.3.1 Project Start-Up and Integration ........................................................................45 4.3.2 Project Scope ........................................................................................................45 4.3.3 Project Schedule and Time Management .........................................................47 4.3.4 Project Costs .........................................................................................................48 4.3.5 Project Quality ......................................................................................................49 4.3.6 Project Team: Human Resources and Communications .................................50 4.3.7 Communications ..................................................................................................51 4.3.8 Project Risk ............................................................................................................52 4.3.9 Project Procurement ............................................................................................53 4.3.10 Project Stakeholder Management ....................................................................54 4.3.11 Scrum Development Overview .........................................................................54 4.3.12 The Project Management Office .......................................................................56 4.4 Attribution ........................................................................................................................57 Chapter 5 Stakeholder Management .........................................................................58 5.1 Project Stakeholders .......................................................................................................59 5.1.1 Top Management ..................................................................................................59 5.1.2 The Project Team ..................................................................................................60 5.1.3 Your Manager .......................................................................................................60 5.1.4 Peers ......................................................................................................................61 5.1.5 Resource Managers .............................................................................................61 5.1.6 Internal Customers ..............................................................................................62 5.1.7 External customer ................................................................................................62 5.1.8 Government ..........................................................................................................62 5.1.9 Contractors, subcontractors, and suppliers ......................................................63 5.2 Politics of Projects ...........................................................................................................63 5.3 Assess the environment .................................................................................................64