INSURANCE IRELAND ANNUAL REPORT 2018 OUR STRENGTH LIES IN THE NUMBER AND DIVERSITY OF OUR MEMBERS & ADVOCACY NETWORK Non-Life Life MIT Accenture: Innovation Health PwC: International Knowledge Reinsurance 6 KPMG: and Captive COUNCILS Conduct & the Customer STRATEGIC5 ALLIANCE INED COMMITTEES50+ PARTNERS & WORKING GROUPS 130 Deloitte: MEMBERS Talent Global Federation of Insurance Associations EVENTS3 SUPPORTING0 ADVOCACY WITH OVER Professional 31 Services GLOBAL1 ASSOCIATE Insurance VOICE MEMBERS Europe 3,500 Legal ATTENDEES Services Insurance Underwriting Ireland Brussels Office INSURTECH1 ECOSYSTEM IFS InsurTech IDA Ireland Members SFI Enterprise CeADAR Adapt Ireland Insight GCRT 2 TABLE OF CONTENTS President’s Review 2 Chief Executive’s Review 3 Representing the Insurance Industry in Ireland 4 2018: A Warm-up For the Future of the EU 6 Events and Strategic Alliances 8 Sustainable Finance – the 2018 Journey 10 The InsurTech Landscape 13 An Overview of EIF2018 14 Life Council address by the Chair 16 Non-Life Council address by the Chair 17 International Council address by the Chair 18 Reinsurance and Captive Council address by the Chair 19 Health Council address by the Chair 20 INED Council address by the Chair 21 Insurance Ireland's Insurance Information Service 22 Insurance Confidential – Fighting Fraud 23 Insurance Ireland – Accenture Innovation Strategic Alliance Partnership 24 Insurance Ireland – Deloitte Talent Strategic Alliance Partnership 25 Insurance Ireland – KPMG Conduct And The Customer Strategic Alliance Partnership 26 Insurance Ireland – PwC Knowledge Strategic Alliance Partnership 27 Insurance Ireland's Directory of Members 28 Insurance Ireland's Board, Councils, Committees, Forums & Working Groups 30 Insurance Ireland’s Past Presidents 50 Why Join Insurance Ireland? 51 Financial Education & Inclusion: O'Connell Secondary School 52 Insurance Ireland Team 53 Anthony Brennan, PRESIDENT’S Insurance Ireland President REVIEW I firmly believe in the importance of public - industry co- The area of pensions, especially auto-enrolment, was a key operation and it is therefore a real privilege to represent the pillar of activity in 2018, with three key submissions made insurance industry in my role as president of Insurance Ireland. by the Pensions Policy Working Group and the Pensions Committee. The development of the Irish pensions market At the beginning of my tenure, I outlined two priorities. Firstly, will continue to be a key focus of ours. Our sector has much the strategic development of our new European office, linking to contribute to policy formation in this area, not least the its work to our members. Secondly, our advocacy and policy expertise gained in providing pensions to more than 600,000 priorities, ensuring Insurance Ireland’s voice continues to be Irish workers. heard on general claims reform, auto-enrolment pensions, and a myriad other subjects. In addition, a submission was made on behalf of the industry for the IFS2025 strategy, with the aim of moving insurance and The opening of our Brussels office in 2018 highlighted the financial services up the value chain. This focus would help increasing importance we place on European regulatory and to improve Ireland’s attractiveness as an insurance hub, while political developments. Our presence in Europe has enabled securing existing jobs. better engagement and advocacy, and assisted with activities including the Insurance Distribution Directive (IDD) and the The European Insurance Forum (EIF), a vital tool for advocacy, Motor Insurance Directive, and we expect our involvement in was a personal 2018 highlight. Its expanded remit covered all European policy-making to increase as time goes on. sectors of the industry in Ireland. One of the most significant non-life policy reports in recent I wish to thank all of Insurance Ireland’s member companies, years was published in 2018, the report of the Personal staff and volunteers who sit on our Councils, Committees and Injuries Commission (PIC). The report found that the average Working Groups for their expertise and ongoing commitment. soft tissue award in Ireland was €17,338, compared to €3,984 I would also like to thank our Strategic Alliance Partners in the UK. and our associate members for their continued support and assistance. In addition, the cost of the average compensation award for all personal injury awards up to €100,000 was found to be As our industry continues to face increasingly complex increasing at a rate of more than €900 per year for each year regulatory demands, the value of companies working together it examined. It is clear that inaction costs and the agreed PIC and speaking with one voice cannot be overstated. It creates reforms need to be swiftly implemented. the strength required to deliver better outcomes. As our industry continues to face increasingly complex regulatory demands, the value of companies working together and speaking with one voice cannot be overstated. It creates the strength required to deliver better outcomes. 2 Kevin Thompson, CHIEF EXECUTIVE’S CEO, Insurance Ireland REVIEW Our mandate in Insurance Ireland is to represent the Irish On Brexit, our members have been implementing plans to insurance industry both domestically and internationally to help mitigate potential risks. Chief among these was the issue deliver an operating environment that enables the growth of of contract continuity in the event of a no-deal Brexit. We the sector. 2018 was a landmark year for our work. engaged directly on this issue with the Irish government, EIOPA and the Central Bank of Ireland. Across all six of our Councils, there was sustained engagement with members to identify policy solutions and Our proposed solution for grandfathering contracts in the contribute to debates. This was evident in our work serving event of “no-deal” was accepted, and we welcomed this as a domestic and international insurers, including mainstream and practical and sensible approach. specialty insurers. Increased Capability Member engagement facilitates all of our advocacy and representation on behalf of the sector. I would like to thank our We opened an office in Brussels in April to ensure our members for their ongoing support. members have input into EU policy and regulation at the earliest stage. This expanding role in Europe will facilitate Increased Activity greater engagement and advocacy in conjunction with organisations like Insurance Europe and GFIA, the Global In 2018, we hosted more than 30 events in areas including Federation of Insurance Associations. regulation, technology, industry practices and innovation, with more than 3,500 attendees in total –– a record. This expanded mandate better reflects Ireland’s position as a global insurance hub. While Brexit poses immediate Our Non-Life Council members had a significant year. The challenges, there are many opportunities for our sector and it Personal Injuries Commission report found Irish compensation is vital that the policies are in place for it to realise its potential. for the most frequent soft tissue injuries to be 4.4 times the U.K. level. Delivering on the report’s recommendations is an We need an environment that supports investment by both industry priority for 2019. domestic and international insurers. Insurers, policymakers and regulators will need to work in partnership to make this a For our Life Council members, there was a series of policy reality. submissions on pensions reform, including the “strawman” proposal for auto-enrolment pensions. The decisions being Looking Ahead made on pensions policy in 2019 will determine the next decade of policy, underscoring the need for continued Fortunately, our ability to advocate on behalf of our members participation in the debate. and their customers has never been greater. We will continue to bring our collective strength to bear on their behalf in the For our International, Reinsurance and Captive members, years ahead. Insurance Ireland's role as secretariat to the Financial Services Advisory Committee for IFS2020 empowered the industry to contribute its views on the implementation of the current Our mandate in Insurance Ireland is to IFS2020 strategy and its planned successor, IFS2025. represent the Irish insurance industry We launched a new jurisdictional promotion brochure in both domestically and internationally to conjunction with IFS Ireland in 2018, “Ireland for Insurance” help deliver an operating environment and hosted a related event in London with Minister Michael D’Arcy TD and the IDA. that enables the growth of the sector. 2018 was a landmark year for our work. In Health insurance, further work was done on the issue of the public bed charge for private patients in public hospitals. We aim to continue to educate customers as to their rights, empowering them to make more informed choices. Insurance Ireland members also contributed to a series of policy consultations on this matter. 3 REPRESENTING THE INSURANCE INDUSTRY IN IRELAND 2018 was a watershed year in advocacy work undertaken by Specifically, we made submissions during the year to the Insurance Ireland. The policy documents we commenced and Department of Finance’s consultation on supplementary advanced will play a role in shaping the political and regulatory pensions reform, the Pensions Authority consultation on environment in which our sector operates for years to come. regulation of defined contribution master trusts, and the Department of Employment Affairs and Social Protection’s The opening of our office in