DRAFT “UNAUDITED” 2014/15 TABLE OF CONTENTS Description Page EXECUTIVE MAYOR’S FOREWORD AND EXECUTIVE SUMMARY ...................... 1 COMPONENT A: EXECUTIVE MAYOR’S FOREWORD ....................................... 1 COMPONENT B: EXECUTIVE SUMMARY .......................................................... 3 1.1 MUNICIPAL MANAGER’S OVERVIEW ..................................................... 3 1.2 MUNICIPAL FUNCTIONS, POPULATION AND ENVIRONMENTAL OVERVIEW ............................................................................................... 5 1.3 SERVICE DELIVERY OVERVIEW .......................................................... 12 1.4 FINANCIAL HEALTH OVERVIEW ........................................................... 16 1.5 ORGANISATIONAL DEVELOPMENT OVERVIEW ................................. 17 1.6 AUDITOR-GENERAL’s REPORT ............................................................ 18 1.7 STATUTORY ANNUAL REPORT PROCESS .......................................... 19 GOVERNANCE ...................................................................................................... 20 COMPONENT A: POLITICAL AND ADMINISTRATIVE GOVERNANCE ............. 20 2.1 POLITICAL GOVERNANCE .................................................................... 20 2.2 ADMINISTRATIVE GOVERNANCE ......................................................... 23 2.3 INTERGOVERNMENTAL RELATIONS ................................................... 25 2.4 PUBLIC MEETINGS ................................................................................ 30 2.5 IDP PARTICIPATION AND ALIGNMENT …………………………………………… 32 COMPONENT D: CORPORATE GOVERNANCE ............................................... 34 2.6 RISK MANAGEMENT .............................................................................. 34 2.7 ANTI-FRAUD AND ANTI-CORRUPTION STRATEGY ............................. 36 2.8 SUPPLY CHAIN MANAGEMENT ............................................................ 37 2.9 BY-LAWS ................................................................................................ 38 2.10 WEBSITE ................................................................................................ 38 2.11 PUBLIC SATISFACTION WITH MUNICIPAL SERVICES ........................ 44 SERVICE DELIVERY PERFORMANCE ................................................................. 45 (PERFORMANCE REPORT – PART I) ................................................................... 45 COMPONENT A: BASIC SERVICES .................................................................. 46 3.1 WATER PROVISION ............................................................................... 47 3.2 WASTEWATER (SANITATION) PROVISION .......................................... 55 3.3 ELECTRICITY ......................................................................................... 61 3.4 WASTE MANAGEMENT .......................................................................... 71 3.5 HUMAN SETTLEMENTS ......................................................................... 78 3.6 FREE BASIC SERVICES AND INDIGENT SUPPORT ............................ 88 COMPONENT B: ROAD TRANSPORT ............................................................... 89 3.8 TRANSPORT ........................................................................................... 94 COMMENT ON THE PERFORMANCE OF TRANSPORT OVERALL: ............ 98 3.9 WASTEWATER (STORMWATER DRAINAGE) ....................................... 98 COMPONENT C: PLANNING AND DEVELOPMENT .........................................104 3.10 PLANNING .............................................................................................105 3.11 LOCAL ECONOMIC DEVELOPMENT …………………………...………. 111 COMPONENT D: COMMUNITY AND SOCIAL SERVICES ................................123 3.12 HERITAGE, LIBRARIES, ARCHIVES, MUSEUMS, GALLERIES, COMMUNITY FACILITIES AND OTHERS .............................................123 3.13 CEMETERIES AND CREMATORIUMS ..................................................138 3.14 SPECIAL SECTORS PROGRAMME (YOUTH, AGED, CHILDREN, PEOPLE WITH DISABILITIES, WOMEN) ..............................................141 3.15 POLLUTION CONTROL .........................................................................147 3.16 BIO-DIVERSITY, LANDSCAPE AND OTHER ........................................153 3.17 CLINICS .................................................................................................160 3.18 AMBULANCE SERVICES .......................................................................160 3.19 HEALTH INSPECTION, FOOD AND ABATTOIR LICENSING AND INSPECTION .........................................................................................160 COMPONENT G: SAFETY AND SECURITY .....................................................165 3.20 MUNICIPAL POLICE ..............................................................................165 3.20.1 SECURITY SERVICES ........................................................................165 3.20.2 TRAFFIC AND LICENSING SERVICES ..............................................170 3.21 FIRE .......................................................................................................179 3.22 DISASTER MANAGEMENT ...................................................................184 COMPONENT H: SPORT AND RECREATION ..................................................187 3.23 SPORT AND RECREATION ...................................................................187 COMPONENT I: CORPORATE POLICY OFFICES AND OTHER SERVICES ...199 3.24 EXECUTIVE AND COUNCIL SERVICES ...............................................204 3.25 FINANCIAL SERVICES ..........................................................................207 3.26 HUMAN RESOURCES SERVICES ........................................................211 3.27 INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) SERVICES .............................................................................................224 COMPONENT J: MISCELLANEOUS (MUNICIPAL COURT) .............................231 COMPONENT K: ORGANISATIONAL PERFORMANCE SCORECARD ...........232 ORGANISATIONAL DEVELOPMENT PERFORMANCE ......................................286 (PERFORMANCE REPORT – PART II) .................................................................286 COMPONENT A: INTRODUCTION TO MUNICIPAL PERSONNEL ...................286 4.1 EMPLOYEE TOTALS, TURNOVER AND VACANCIES ..........................286 COMPONENT B: MANAGING THE MUNICIPAL WORKFORCE .......................287 4.2 POLICIES ...............................................................................................287 4.3 INJURIES, SICKNESS AND SUSPENSIONS .........................................289 4.4 PERFORMANCE REWARDS .................................................................291 4.5 SKILLS DEVELOPMENT AND TRAINING..............................................292 COMPONENT D: MANAGING WORKFORCE EXPENDITURE ..........................297 4.6 EMPLOYEE EXPENDITURE ..................................................................297 FINANCIAL PERFORMANCE ...............................................................................300 5.1 STATEMENTS OF FINANCIAL PERFORMANCE ..................................301 5.2 GRANTS .................................................................................................303 5.3 ASSET MANAGEMENT..........................................................................304 5.4 FINANCIAL RATIOS BASED ON KEY PERFORMANCE INDICATORS 306 COMPONENT B: SPENDING AGAINST CAPITAL BUDGET.............................307 5.5 CAPITAL EXPENDITURE .......................................................................307 5.6 SOURCES OF FINANCE ........................................................................308 5.7 CAPITAL SPENDING ON FIVE LARGEST PROJECTS .........................309 5.8 BASIC SERVICE AND INFRASTRUCTURE BACKLOGS ......................310 COMPONENT C: CASH FLOW MANAGEMENT AND INVESTMENT ...............315 5.9 CASH FLOW ..........................................................................................315 5.10 BORROWING AND INVESTMENTS ......................................................315 5.11 PUBLIC PRIVATE PARTNERSHIPS ......................................................316 COMPONENT D: OTHER FINANCIAL MATTERS .............................................316 5.12 SUPPLY CHAIN MANAGEMENT ...........................................................316 AUDITOR-GENERAL AUDIT FINDINGS ...............................................................317 COMPONENT A: AUDITOR-GENERAL’ S OPINION OF FINANCIAL STATEMENTS (YEAR -1) ..................................................................................317 6.1 AUDITOR-GENERAL’s REPORT: YEAR -1 (2012/13) ...........................317 COMPONENT B: AUDITOR-GENERAL OPINION: YEAR 0 ...............................317 6.2 AUDITOR-GENERAL’s REPORT: YEAR 0 (2013/14) .............................317 APPENDICES • APPENDIX A – COUNCILLORS; COMMITTEE ALLOCATION AND COUNCIL ATTENDANCE • APPENDIX B – COMMITTEES AND COMMITTEE PURPOSES • APPENDIX C –THIRD TIER ADMINISTRATIVE STRUCTURE • APPENDIX D – FUNCTIONS OF MUNICIPALITY / ENTITY • APPENDIX E – WARD REPORTING • APPENDIX F – WARD INFORMATION • APPENDIX G – RECOMMENDATIONS OF THE MUNICIPAL AUDIT COMMITTEE YEAR 0 • APPENDIX H – LONG TERM CONTRACTS AND PUBLIC PRIVATE PARTNERSHIPS • APPENDIX I – MUNICIPAL ENTITY/SERVICE PROVIDER PERFORMANCE SCHEDULE • APPENDIX J – DISCLOSURES OF FINANCIAL INTERESTS • APPENDIX K: REVENUE COLLECTION