Company Profile Corporate Social Responsibility Report 2015 Aiming to become a company most loved and trusted by society Table of Contents Yamato Group at a Glance Yamato Group at a Glance ································· 01 Message from the President ······························· 05 Aiming to be Asia’s No. 1 solutions provider in distribution and lifestyle support Our Major Initiatives ······································· 09 Feature Article Aiming to become a company most loved and Company Overview (As of March 31, 2015) Delivery Business Japan International trusted by society—the Yamato Group’s CSV ··········· 11 Company name YAMATO HOLDINGS CO., LTD. Providing greater peace of mind Headquarters 16-10 Ginza 2-chome, Chuo-ku, Tokyo 104-8125 1 to elderly living alone ·························· 13 TA-Q-BIN services delivering new forms of convenience in Japan and in Asia Established November 29, 1919 Expanding the scope of the distribution 2 of agricultural, forestry and fisheries products Capital 127,234 million yen The small parcel delivery business—most recognized for our We also provide the same highly reliable TA-Q-BIN from Aomori Prefecture ························ 15 Stock Total number of authorized shares: 1,787,541,000 TA-Q-BIN services—and domestic air cargo transportation services as in Japan in many parts of Asia, including Taiwan Total number of shares outstanding: 454,684,992 Major Achievements and Results in Fiscal 2014··· 19 Number of shareholders: 37,059 business represent the driving force behind the collective where services started in October 2010, Shanghai and Safety Ensuring Long Distance Transport Safety······ 21 strengths of the Yamato Group. Singapore in January 2010, Hong Kong in February 2011, Ensuring Air Cargo Safety ······················ 23 Business lines Holds the shares of companies running various businesses including the trucking business, governs the management of those companies, and runs With a domestic network that covers every part of and Malaysia in September 2011. Major Achievements and Results in Fiscal 2014··· 25 related service operations. Environ- Japan, we have continually worked to modify services so Building and Town Management Services ····· 27 Group companies: Yamato Transport Co., Ltd. / Okinawa Yamato Transport Co., Ltd. / ment that they deliver even greater convenience for both Yamato Global Express Co., Ltd. / Yamato Dialog & Media Co., Ltd. / Express Network Reusing and Recycling Unwanted Articles ····· 29 Co., Ltd. / Yamato Contact Service Co., Ltd. / Yamato Staff Supply Co., Ltd. / Yamato the sender and recipients. (China) Transport Co., Ltd. / Yamato Transport (HK) Ltd. Major Achievements and Results in Fiscal 2014··· 31 International Presence Society Business Seminar for High School Students ··· 33 Diversity········································ 35 North America Europe International Japan We Aim to Continue as a Corporate Group Gover- in which Each Individual Holds nance Number of TA-Q-BIN parcels Market share a High Sense of Ethic 25 offices ·························· 37 12 offices handled annually Overview and Major Indicators of (including Taiwan) 1st at 45.4 % Economy the Medium-term Management Plan Japan “DAN-TOTSU Three-Year Plan STEP” ·········· 39 111.21 million Number of TA-Q-BIN parcels 6,893 offices (Fiscal year ended March 2015) handled annually Sales drivers 1,622.04 million Asia 1,100 (Fiscal year ended March 2015) Editorial Policy Main office of overseas subsidiary Approx. Major base Sales drivers This report is created to deepen our stakeholders’ 103 offices TA-Q-BIN Centers understanding of the Yamato Group’s stance and initiatives regarding corporate social responsibility (CSR). Approx. 60,000 At present, the Yamato Group is working as Operating revenue by business Approx. 50 locations one to advance our long-term “DAN-TOTSU Financial Business Autoworks Business Japan TA-Q-BIN Centers Management Plan 2019.” This report shows how our 66.6 billion yen 27.1 billion yen Shanghai employees aim for “DAN-TOTSU” as they work to fulfill our social responsibilities as a company. In e-Business Other businesses Approx. 6,000 locations reporting on initiatives concerning Safety, 40.4 billion yen 8.6 billion yen Environment, and Society in particular, we worked to Home Convenience Hong Kong Taiwan make the report easy to read and understand Business through the format of employees’ responses to 48.4 billion yen Fiscal year ended stakeholders’ questions. March 2015 The contents of this report, as well as activities BIZ-logistics Business and detailed data that are not contained in this 103.8 billion yen 13,967 report, are available on our corporate website (a list (¥100 million) of information available online is shown on Page 40). Non-delivery Delivery Business businesses Please also refer to the website. 1,101.4 billion yen Malaysia 295.2 billion yen Singapore Guidelines, etc. referenced G.R.I. (Global Reporting Initiative), “Sustainability Number of employees by business (consolidated) Reporting Guidelines” (G3.1 and G4); Ministry of the Financial Business Autoworks Business Environment, “Environmental Reporting Guidelines” 863 people 1,897 people (2012 version) e-Business Period covered in report Other businesses Fiscal 2014 (April 2014 - March 2015) 4,912 people 11,878 people Performance data is as of the end of March 2015, Home Convenience unless noted otherwise. (Some information from Business Fiscal before the target fiscal year and after April 2015 is 5,191 people year ended Origin of the Corporate Logo included in reporting on activities.) March 2015 BIZ-logistics Scope of report We will transport parcels as carefully as mother cat carries her kitten Business Delivery Business Safety, environmental, social, and economic aspects 197,056 5,584 people (people) 166,731 people The origin of the black cats can be traced back to 1957. Our founding President Yasuomi Ogura took a liking to the cat logo used by Allied of the activities of the Yamato Group. Van Lines of the United States, with which Yamato Transport had a business partnership, and after gaining the company’s permission, Non-delivery a person in charge of public relations designed the first corporate logo. The design the person chose was actually inspired by a drawing of Publication businesses a cat made by their child. October 2015 (scheduled next publication: October 30,325 people 2016) 01 02 Table of Contents Yamato Group at a Glance Yamato Group at a Glance ································· 01 Message from the President ······························· 05 Aiming to be Asia’s No. 1 solutions provider in distribution and lifestyle support Our Major Initiatives ······································· 09 Feature Article Aiming to become a company most loved and Company Overview (As of March 31, 2015) Delivery Business Japan International trusted by society—the Yamato Group’s CSV ··········· 11 Company name YAMATO HOLDINGS CO., LTD. Providing greater peace of mind Headquarters 16-10 Ginza 2-chome, Chuo-ku, Tokyo 104-8125 1 to elderly living alone ·························· 13 TA-Q-BIN services delivering new forms of convenience in Japan and in Asia Established November 29, 1919 Expanding the scope of the distribution 2 of agricultural, forestry and fisheries products Capital 127,234 million yen The small parcel delivery business—most recognized for our We also provide the same highly reliable TA-Q-BIN from Aomori Prefecture ························ 15 Stock Total number of authorized shares: 1,787,541,000 TA-Q-BIN services—and domestic air cargo transportation services as in Japan in many parts of Asia, including Taiwan Total number of shares outstanding: 454,684,992 Major Achievements and Results in Fiscal 2014··· 19 Number of shareholders: 37,059 business represent the driving force behind the collective where services started in October 2010, Shanghai and Safety Ensuring Long Distance Transport Safety······ 21 strengths of the Yamato Group. Singapore in January 2010, Hong Kong in February 2011, Ensuring Air Cargo Safety ······················ 23 Business lines Holds the shares of companies running various businesses including the trucking business, governs the management of those companies, and runs With a domestic network that covers every part of and Malaysia in September 2011. Major Achievements and Results in Fiscal 2014··· 25 related service operations. Environ- Japan, we have continually worked to modify services so Building and Town Management Services ····· 27 Group companies: Yamato Transport Co., Ltd. / Okinawa Yamato Transport Co., Ltd. / ment that they deliver even greater convenience for both Yamato Global Express Co., Ltd. / Yamato Dialog & Media Co., Ltd. / Express Network Reusing and Recycling Unwanted Articles ····· 29 Co., Ltd. / Yamato Contact Service Co., Ltd. / Yamato Staff Supply Co., Ltd. / Yamato the sender and recipients. (China) Transport Co., Ltd. / Yamato Transport (HK) Ltd. Major Achievements and Results in Fiscal 2014··· 31 International Presence Society Business Seminar for High School Students ··· 33 Diversity········································ 35 North America Europe International Japan We Aim to Continue as a Corporate Group Gover- in which Each Individual Holds nance Number of TA-Q-BIN parcels Market share a High Sense of Ethic 25 offices ·························· 37 12 offices handled annually Overview and Major Indicators of (including Taiwan) 1st at 45.4 % Economy the Medium-term Management Plan Japan “DAN-TOTSU Three-Year Plan STEP” ·········· 39 111.21