NSW Trains 2013/14 Annual Report Letter to Minister from the Chief Executive The Hon. Gladys Berejiklian MP Minister for Transport Parliament House Macquarie Street Sydney NSW 2000 Dear Minister I am pleased to submit for presentation to Parliament the Annual Report for NSW Trains for the financial year ended 30 June 2014; the first year of operations for NSW Trains. The Annual Report has been prepared in accordance with the Annual Reports (Statutory Bodies) Act 1984 and the Annual Reports (Statutory Bodies) Regulation 2010. Yours sincerely Rob Mason Chief Executive NSW Trains 2 NSW Trains | Annual Report 2013-14 Contents 1 Overview ................................................................................................................. 4 1.1 Report from the Chief Executive ................................................................. 4 1.2 About NSW Trains ...................................................................................... 6 1.3 Corporate Plan 2014-19 ............................................................................. 8 1.4 Performance overview ................................................................................ 9 2 Operational performance ...................................................................................... 10 2.1 Safety, environment, quality and risk ........................................................ 10 2.2 Customers and communities .................................................................... 12 2.3 Assets ...................................................................................................... 15 2.4 People ...................................................................................................... 17 2.5 Financial and Economic Factors ............................................................... 20 3 Financial Statements............................................................................................. 21 3.1 Statement by the Chief Executive ............................................................. 22 3.2 Financial Statements ................................................................................ 23 3.3 Independent Audit Opinion ....................................................................... 62 4 Appendices ........................................................................................................... 65 5 Index ..................................................................................................................... 77 NSW Trains | Annual Report 2013-14 3 1 Overview 1.1 Report from the Chief Executive The launch of NSW Trains on 1 July 2013 was a landmark in regional transport. NSW Trains brings together intercity, regional and interstate rail and coach services into a single organisation with the purpose of connecting people and communities throughout NSW. It allows us to provide an integrated service to customers travelling longer distances, who need more comfortable, reliable trains with on-board facilities. Customers have already benefited from the new arrangements. A key priority early on was to engage directly with customers and regional communities and listen to what they want improved in train and connecting coach services. Our customers have said they are looking for improvements in the comfort of their trains. It was therefore extremely pleasing that the Minister for Transport and Minister for the Hunter, the Hon Gladys Berejiklian MP, announced plans to purchase 65 new purpose-built Intercity trains at a cost of approximately $2.8 billion. The first of the new trains are due to be delivered in 2019 and will carry passengers to and from the Central Coast, Newcastle, the Blue Mountains, and the Illawarra. More than 100 of the 196 V-Set carriages were refurbished during the year. The Minister announced the Hunter carriages would be refreshed and more than $12 million to be invested in the upgrade of 16 stations. 4 NSW Trains | Annual Report 2013-14 Also central to the customer experience is Making train travel safer through the timetable. It is the core offer we make targeted Police Transport Command to our customers. To make Intercity operations, co-ordinated with Transport services more attractive, the new timetable Officers created extra services on the Central Radio School training for intercity Coast, Hunter, Blue Mountains, South guards and station staff for clearer and Coast and Southern Highlands lines and better quality announcements. introduced more express services to I am encouraged by the response we have provide a faster commute. The successful had to our Meet the People initiative at implementation of the new timetable in stations right across the state. At these October 2013 was a major achievement events our staff talk with customers about early in our first year. their needs well and truly embedding NSW Another milestone in 2013-14 was the roll TrainLink in the community and putting us out of Opal electronic ticketing at Intercity in touch with our customer base. train stations. Intercity customers now all Almost 90 per cent of our staff provide front benefit from the cheaper fares available line services. They are central to the under the Opal Card and the convenience customer experience and I am delighted at of not having to queue up to buy a ticket. the way staff have responded to being part NSW Trains has also looked at ways to of a new organisation and a new culture. encourage more customers to use our I take this opportunity to thank all staff, services. In a trial in May and June 2014, managers and the Executive for their customers were able to travel anywhere on tireless efforts over the year. the NSW TrainLink regional train and coach network for only $50 for a one way economy trip. Rob Mason Chief Executive Other important customer initiatives during the year included: Doubling the number of quiet carriages on Intercity services. Launching the Discovery Pass: a multi- day ticket for train and coach travel anywhere in NSW, and on services to Brisbane and Melbourne. NSW Trains | Annual Report 2013-14 5 1.2 About NSW Trains On 1 July 2013, NSW Trains began to connect people and communities operations as the State’s first organisation throughout NSW and improve the dedicated to intercity and regional customer experience on train and coach customers. services. NSW Trains was one of two new specialist Features of Intercity services: organisations created to replace RailCorp. 1023 km network with five lines: The other organisation, Sydney Trains, − Central Coast and Newcastle services customers in the Sydney − Hunter suburban area. − Blue Mountains NSW Trains was established under the − South Coast Transport Administration (General) − Southern Highlands. Amendment (Sydney Trains and NSW 130 stations Trains) Regulation 2012 to deliver safe and reliable passenger services in NSW in 25 per cent of trips are for business an efficient, effective and financially travel (to/from work or other related responsible manner. business) The Rail Services Contract, with Transport 75 per cent of trips are for for NSW, specifies the services and education/leisure/or other purposes performance measures. 32.9 million passenger journeys 3,434 services per week NSW Trains operates its services under the NSW TrainLink brand and provides intercity, regional and interstate rail and coach services for customers travelling Features of Regional services: longer distances, who need comfortable 4869 km network and reliable services with on-board 67 stations facilities. 22 services each day Services reach as far as Broken Hill in the Destinations which generate the most West, Griffith and Melbourne in the South, patronage are: Central (Sydney), and Moree and Brisbane in the North. Intercity services operate between Sydney Casino (and North Coast), Melbourne, and the Hunter, Central Coast, Blue Canberra, Dubbo and Central NSW, Mountains, Southern Highlands, Illawarra Wagga Wagga/Cootamundra and and South Coast. Southern NSW, Bathurst and Brisbane. NSW Trains employs about 2000 people 1.8 million passenger journeys, mostly across the state. The regional structure for leisure enables staff to shape the new Average distance travelled is 356km organisation and provide local input on the per customer journey needs of customers and the communities More than 360 destinations, including in which they live and work. coach services. While staff are dispersed across almost 200 stations, there is a common purpose 6 NSW Trains | Annual Report 2013-14 NSW TrainLink fleet Fleet Number of Operates carriages Newcastle & Central Coast V-Set 196 Line Blue Mountains Line J-Set 14 Hunter Line Newcastle & Central Coast Oscar Line (H-Sets) 221 South Coast Line Hunter Line Blue Mountains Line Endeavour 28 Southern Highlands South Coast Line Links Sydney with Melbourne, XPT 79 Brisbane, Dubbo, Grafton and Casino Travel between Sydney and XPLORER 23 Armidale, Moree, Griffith, Broken Hill and Canberra NSW Trains | Annual Report 2013-14 7 1.3 Corporate Plan 2014-19 Corporate planning The first Corporate Plan was prepared for release in July 2014. It sets the direction for the organisation over the 2014-15 financial year and beyond. The Plan aligns NSW Trains’ objectives to Transport for NSW's result areas: Customer, Travel, Asset, Access, Environment, Safety, Business and People. As required under the Transport Administration Act 1988, the Plan was subject to a consultation period of 30 days (which occurred from 28 May to 27 June 2014). Six submissions were received and the comments