Complimentary TCAT SCHEDULES & INFORMATION Copy $2 Winter 2021 value – November 29, 2020 February 6, 2021 Please consider the my® Photo by Trevor Jensen environment. Take and reuse this (607) 277-RIDE (7433) copy or leave Call or visit www.tcatbus.com it for others to use. Connect: TCATrides Everything TCAT tcatmovesyou TCATmovesYou Thanks! Printed Schedules Available Upon Request: TCAT no longer prints service guides for mass distribution. Riders who desire printed schedules can call TCAT at (607) 277-RIDE (7433); email staff at [email protected]; or mail a request to TCAT, 737 Willow Ave., Ithaca, NY, 14850, marked “schedule request.” (Please remember to provide a return mailing address.) Know Your Civil Rights Contact Us Attention Title VI Program Coordinator, Notifying passengers of TCAT, Inc. and East Building 5th Floor TCR, its complementary paratransit provider, 1200 New Jersey Ave., Gadabout Transportation Services, of SE Washington, DC 20590. their Civil Rights under Title VI. TCAT and Gadabout will take reasonable Tompkins Consolidated Area Transit, steps to ensure that Limited English Inc., (TCAT, Inc.) and its paratransit Proficiency persons have meaningful Tompkins Consolidated Area Transit, Inc. provider, Gadabout Transportation access to the programs, services and Main Office: Services, operate their services information that TCAT provides. 737 Willow Ave, without regards to race, color and Ithaca, NY 14850 • If you know someone who national origin in accordance with needs a language translator, Office Hours: Title VI of the Civil Rights Act of 1964. Monday – Friday 8am-5pm call TCAT at (607)277-7433 Any person who believes she or he or Gadabout at (607)273-1878. (607) 277-RIDE (7433) has been aggrieved by any unlawful www.tcatbus.com discriminatory practice under Title VI • Si Usted necesita un interprete, por may file a complaint with TCAT, Inc. favor llame a TCAT (607)277-7433 o ADA Paratransit Service: 273-1878 For more information regarding TCAT, Gadabout (607)273-1878. Inc.’s or Gadabout’s civil rights program TTY: (607) 277-9766 • 만약 한국어 통역이 필요하시면, and the procedures to file a complaint, TCAT에 (607)277-7433 혹은 please contact: Connect with us online: Gadabout에 (607)273-1878로 Patty Poist, TCAT, Inc. 전화하십시오. TCATrides Title VI Coordinator 如果您需要语言翻译，请拨打 (607) 277-9388, ext. 560 or • Everything TCAT 致电 或拨打 email: [email protected] or (607)277-7433 TCAT 致电 。 tcatmovesyou [email protected] or visit our (607)273-1878 Gadabout administrative offices at: Useful Phone Numbers 737 Willow Ave., Ithaca, NY, 14850. For • Если вам нужен вызов General Lost & Found (607) 280-2650 more information, visit: http://www. переводчик: TCAT (607)277-7433 Gadabout Trans. Services, Inc. (607) 273-1878 tcatbus.com/content/view/title-vi.html Gadabout (607)273-1878. Chemung County Transit (607) 734-5211 Cortland Transit (607) 758-3383 A complainant may file a complaint • Si vous avez besoin d’un Greyhound Bus Lines (607) 272-7930 directly with the Federal Transit traducteur de langage, téléphonez Shortline Bus Lines (607) 277-8800 Administration by filing it with the à TCAT au (607)277-7433 ou à Cornell Transportation (607) 255-4600 Office of Civil Rights: Gadabout au (607)273-1878. 2 TCAT | November 29, 2020 through February 6, 2021 About TCAT Who We Are All TCAT passengers are responsible for following the rules of conduct and etiquette: Our Mission: To contribute to the overall, Chair, TCAT Board of Directors: Bridgette Brady 1. Have exact change, pay the correct fare, and show social, environmental and economic health in General Manager: Scot Vanderpool proper identification if asked by the bus operator. our service areas by delivering safe, reliable and Asst. GM, Operations/Maintenance: Mike Smith affordable transportation and, at the same time, 2. Follow all rules, regulations and laws. Asst. GM, Service Development: Matt Yarrow being a responsive, responsible employer. 3. Respect other passengers and the bus operator. Controller: Rick Andrascik 4. No smoking, vaping, eating or drinking on the bus. Vision: To become a model community Marketing & Communications Manager: Patty Poist 5. Use of audio devices is allowed as long as they are transportation system committed to quality Purchasing & Projects Manager: Raymond Lalley used with earphones and can only be heard by you. service, employee-management collaboration Human Resources Generalist: Madlyn Schafer 6. Cell phones may be used, but be considerate of and innovation ADA Paratransit Coordinator: Jenn Jennings those around you. Keep your conversations at a low volume so that you do not affect the other Tompkins Consolidated Area Transit, Inc. (TCAT, UAW Local 2300 Unit Chair: Shawn Kelley passengers or the Operator. Inc.), Ithaca, N.Y., is a private, not for profit corporation that provides public transportation 7. Help keep the bus clean and free of trash, spills to urban, suburban and rural populations TCAT Policies and graffiti. throughout Tompkins County. In addition, TCAT Pass Refund and Loss/Theft Policy 8. Please yield priority seating areas when requested serves outstanding local institutions of higher by persons with disabilities, seniors, or the No refunds. TCAT will work with passengers to help Operator on their behalf. education to include Cornell University, Ithaca resolve any technical problems they encounter. 9. Understand that service delays may result from College and Tompkins Cortland Community TCAT is not responsible for lost or stolen passes. circumstances that are beyond the control of TCAT. College (TC3). To that end, passengers are encouraged to register their passes with TCAT and report immediately TCAT maintains a laser like focus on safety, For your safety: customer service, public outreach and workforce if they are lost or stolen. In that case, TCAT can training. Annual ridership in 2019 was around deactivate the missing card and re-issue a pass 1. Shirt and shoes must be worn. 4.2 million trips. TCAT operates 33 routes (34 in with remaining ride balance. 2. No hazardous materials, such as gasoline or car summer) with 54 mostly diesel buses that adhere Any attempt to tamper with, alter or misuse batteries. to strict emissions standards. TCAT is planning passes could result in legal action. 3. No loud, profane, indecent or otherwise disruptive to transform its fleet to all battery-electric buses behavior. over the next two decades starting with the Bus Passenger Rights & 4. Keep aisles clear; strollers and carts must be folded. arrival of at least three in early 2020. Responsibilities 5. Packages must be kept on your lap or under the seat. They may not block the aisle or be stored on TCAT contracts with Gadabout Transportation a seat. Services to provide paratransit serves as required All TCAT passengers have a right to: 6. Do not stand in front of the standee line. by the Americans with Disabilities Act of 1990. 1. A safe, comfortable, and clean bus. 7. Never cross the street in front of bus. 2. A professional and courteous bus operator. The TCAT Board of Directors is comprised of 8. No bicycles permitted inside the bus. Please use three representatives recommended by each 3. Easy access to accurate schedule information. racks provided on the front of the bus. of its local funding partners: the City of Ithaca, 4. Have stops called at transfer points, major 9. Passengers with disabilities may ride with their Tompkins County and Cornell University. TCAT intersections, points of interest, and other trained service animal. All other animals must be employs approximately 120 people, including requested locations. secured in a crate that is specifically manufactured highly trained bus operators and maintenance 5. A prompt response to all comments and for the transport of a pet and small enough to fit crew members who are represented by the United concerns on all transit issues presented to TCAT. on your lap or under the seat. Other than service Auto Workers Local 2300. 6. Be treated with dignity and respect by all animals, animals at-large or on a leash or harness TCAT employees. are not allowed. See pages 10 & 18 for more information. TCAT | November 29, 2020 through February 6, 2021 3 Fares Ride Card Options Transfers Each ride is a one-way trip. A If more than one bus route is needed to get you Changes to fare structure effective to your destination, transfer slips are available at Sun, Aug. 25, 2019: round-trip would cost two rides. Rides do not expire. no additional cost. You should request a transfer In summer of 2019, the TCAT Board of Directors from the Bus Operator when you pay the fare approved a resolution to eliminate the Zone 2 fare Fare Type Fare or use a transfer slip. Riders are allowed up to structure, making the base fare for all rides on two transfers to complete their trip. Transfers $1.50 15 Ride card $20 TCAT’s system . The cost for all eligible are good for a continuous one-way trip on the half-fare rides will be 75 cents. Starting Aug. 25, Half-fare 15 Ride card day of issue and will only be honored on the next 2019, these fares will apply everywhere in the sys- Seniors (age 60+)/ persons $10 available bus. They will not be accepted on any tem, including the former Zone 2, in both inbound w/ disability / Medicare trip that will return the passenger to the area in and outbound directions. which the transfer was originally issued, nor to Youth 15 Ride card $10 re-board the same route. TCAT hopes that this change will simplify bus Youth (age 6-17) service for all riders and visitors while specifically Day or semester pass holders do not need a making transit more accessible to low-income rid- Day Pass Options transfer slip. Simply swipe your card again. ers who live outside the city.