Not receiving our emails? If you aren't receiving our Password Reset email, a firewall or spam filtering service is likely the cause of the issue. Try the steps below. • Check your spam/junk folder. • Are you using Gmail? Check to see if you have a “Promotions” tab and look there. If our emails are there, you can add us to your Contacts list on Gmail so our emails push to your Primary tab. • If you still can’t find our emails, add [email protected] to your contact list as outlined below. This should permit future emails through the filter. Here are a few common email services and instructions. America Online: aol.com, netscape.net • See AOL’s article Manage Unwanted Emails > Mark As Not Spam Apple: icloud.com, me.com • See Apple’s instructions to Correct false positives AT&T: ameritech.net, att.net, bellsouth.net, flash.net, nvbell.net, pacbell.net, prodigy.net, sbcglobal.net, snet.net, swbell.net, wans.net • See AT&T’s article Mail account and settings Comcast: comcast.net • See Comcast’s article Email Safe List Cox: cox.net • See Cox’s article Email is misidentified as spam in an email client Gmail: gmail.com • See Gmail’s instructions to Unmark an email as spam GMX: gmx.com, gmx.us • See GMX’s instructions for Managing the Whitelist Juno: juno.com • See Juno’s article Junk Mail Lycos: lycos.com • See Lycos’ instructions for Using the Allowed and Blocked Senders lists Mail.com: mail.com, email.com, myself.com, post.com, usa.com, +200 others • See Mail.com’s instructions for Managing the Whitelist Microsoft: hotmail.com, msn.com, live.com, outlook.com • See Microsoft’s article Block or allow (junk email settings) ProtonMail: protonmail.com, protonmail.ch • See ProtonMail’s instructions for Whitelists Spectrum: spectrum.net • See Spectrum’s instructions for Adding and Removing Emails to the Safe Senders List Yahoo: yahoo.com, ymail.com • See Yahoo’s instructions to Mark emails as Not Spam • See Yahoo’s instructions to Unblock email addresses Zoho: zohomail.com See Zoho’s article What if I incorrectly mark an email as spam? .