HPSS Error Manual High Performance Storage System, version 7.5.3.0.0, 10 December 2018 HPSS Error Manual High Performance Storage System, version 7.5.3.0.0, 10 December 2018 Table of Contents .............................................................................................................................................................. vii 1. Problem diagnosis and resolution ..................................................................................................... 1 1.1. HPSS infrastructure problems ................................................................................................ 1 1.1.1. RPC problems .............................................................................................................. 1 1.1.1.1. One HPSS server cannot communicate with another ....................................... 1 1.1.1.2. A server cannot obtain its credentials .............................................................. 2 1.1.1.3. A server cannot register its RPC info .............................................................. 2 1.1.1.4. The connection table may have overflowed ..................................................... 2 1.1.2. DB2 problems .............................................................................................................. 2 1.1.2.1. HPSS servers cannot communicate with DB2 ................................................. 2 1.1.2.2. One or more HPSS servers are receiving metadata or DB2 errors ................... 3 1.1.2.3. Cannot start DB2 instance ................................................................................ 4 1.1.2.4. Certain HPSS operations hang or fail under a heavy load ............................... 4 1.1.3. Security problems ........................................................................................................ 5 1.1.3.1. HPSS servers are unable to connect to other HPSS servers ............................. 5 1.1.3.2. Client API users get "credentials expired" errors ............................................. 5 1.2. HPSS server problems ............................................................................................................ 6 1.2.1. General problems ......................................................................................................... 6 1.2.1.1. Servers cannot be started .................................................................................. 6 1.2.1.2. Servers cannot talk to one another ................................................................... 7 1.2.2. Core Server problems .................................................................................................. 7 1.2.2.1. Core Server cannot connect to SSM ................................................................ 7 1.2.2.2. The Core Server takes a long time starting ...................................................... 7 1.2.2.3. Service parameters have been changed and a Core Server does not recognize them ............................................................................................................... 7 1.2.2.4. Receiving messages from Core Server indicating inconsistencies in account summary records .............................................................................................. 8 1.2.2.5. Core Server cannot connect to Gatekeeper ...................................................... 8 1.2.2.6. Errors reading, writing, creating, or deleting metadata .................................... 8 1.2.2.7. Core Server reports "no space" ........................................................................ 8 1.2.2.8. Core Server cannot be started .......................................................................... 9 1.2.2.9. Core Server marks tape volumes full too soon ................................................ 9 1.2.3. Migration/Purge Server (MPS) problems .................................................................. 10 1.2.3.1. No storage class information reported on Storage Class List window ........... 10 1.2.3.2. A storage class does not show up in the Storage Class List window ............. 10 1.2.3.3. MPS is not migrating or purging data ............................................................ 11 1.2.3.4. Purges occur more frequently or less frequently than desired ........................ 11 1.2.3.5. Migrations occur more frequently or less frequently than desired ................. 11 1.2.3.6. Tape storage class cannot be purged .............................................................. 12 1.2.4. Physical Volume Library (PVL) problems ............................................................... 12 1.2.4.1. Tape mount requests are not being satisfied .................................................. 12 1.2.4.2. A PVL job cannot be canceled ...................................................................... 12 1.2.4.3. Core Server mount requests are not appearing in PVL job queues ................ 13 1.2.4.4. A tape cartridge is physically mounted in a drive but is not recognized by the system as being mounted ...................................................................................... 13 1.2.4.5. A drive has been added to the PVL but is not being used by the system ........ 14 1.2.4.6. Cannot delete a drive ...................................................................................... 14 iii HPSS Error Manual 1.2.4.7. Cannot add a drive ......................................................................................... 14 1.2.4.8. Imports of cartridges fail due to improper labeling ....................................... 15 1.2.4.9. PVL cannot connect to the Core Server ......................................................... 15 1.2.4.10. PVL cannot connect to a Mover .................................................................. 16 1.2.4.11. PVL cannot connect to the PVR .................................................................. 16 1.2.4.12. PVL cannot connect to SSM ........................................................................ 16 1.2.5. Physical Volume Repository (PVR) problems .......................................................... 16 1.2.5.1. PVR is unable to communicate with a robot ................................................. 16 1.2.5.2. PVR operational state is "Major" ................................................................... 17 1.2.6. Gatekeeper (GK) Problems ....................................................................................... 17 1.2.6.1. The Core Server is not calling the Gatekeeper .............................................. 17 1.2.6.2. The wrong request types are being monitored ............................................... 18 1.2.6.3. The Gatekeeper is not doing any gatekeeping ............................................... 18 1.2.6.4. The SSM cannot contact the Gatekeeper ....................................................... 18 1.2.6.5. The Gatekeeper won’t start or load ................................................................ 18 1.2.6.6. Account validation fails to initialize .............................................................. 19 1.2.7. Mover problems ......................................................................................................... 19 1.2.7.1. Mover performs poorly .................................................................................. 19 1.2.7.2. Mover cannot be started ................................................................................. 20 1.2.7.3. Mover cannot write a label to a tape ............................................................. 21 1.2.7.4. Mover cannot read the label from a previously labeled tape .......................... 21 1.2.7.5. Tape positioning operations are performing poorly ....................................... 21 1.2.7.6. Network transfers are performing poorly ....................................................... 22 1.2.7.7. Mover cannot perform a LFT data transfer .................................................... 22 1.2.8. Logging services problems ........................................................................................ 22 1.2.8.1. Logging performance is sluggish ................................................................... 22 1.2.8.2. TABs and newlines in HPSS log messages converted to #011, #012 in syslog ............................................................................................................................ 23 1.2.9. Startup Daemon problems ......................................................................................... 23 1.2.9.1. Cannot start a server ....................................................................................... 23 1.2.9.2. Cannot force halt a server .............................................................................. 24 1.2.9.3. A problem exists with a Startup Daemon lock file ........................................ 24 1.2.10. SSM problems ......................................................................................................... 25 1.2.10.1. The System Manager won’t start ................................................................. 26 1.2.10.2. The hpssgui or hpssadm program won’t start .............................................. 27 1.2.10.3. The hpssgui or hpssadm cannot connect to the System Manager ................. 31 1.2.10.4. Performance of the hpssgui is sluggish ........................................................ 35 1.2.10.5. The hpssgui user windows aren’t getting filled