100 E. 77th St. New York, NY 10075 (212) 434-2000 Northwell.edu Patient and Family Guide Brought to you by: NY00037G09_Lenox Hill_rebrand_COV_B1.indd 1 5/28/19 1:45 PM NY00037G09_Lenox Hill_faux fldr.indd 1 12/26/19 1:46 PM Skilled Nursing Short-Term Rehabilitation Upper East Side Rehabilitation and Nursing Center 211 E 79th St, New York, NY 10075 Tel: (212) 879-1600 www.uesrnc.com NY00037G09_Lenox Hill_faux fldr.indd 2 12/26/19 1:46 PM We do care Our programs include: At Home Solutions • Door-to-Door Transport • Nutritious Hot Lunches and 212-259-9347 Snacks • Small Group Interactions for Those with Dementia • Computer Classes • Nintendo Wii Tournaments • Dance • Arts & Crafts • Music Therapy • Yoga • Local Field Trips • Educational and Social Lectures • Health Information AHS’ Caring Communities is focused on providing a warm social environment for the Elder community. We strongly believe that a healthy and longer life can be achieved through keeping both the mind and body active. We offer programs at our secure, free-standing, state-of-the-art facility. Here you can enjoy increased comfort, safety, and independence. Locations: 502 E.163rd Street Bronx, NY 10451 40-06 Astoria Boulevard Astoria, NY 11103 www.ahscaringcommunities.org NY00037G09Lenox HillADs.indd 1 72419 1004 AM On-Site, State- of-the-Art Dialysis Specializing in: Center Now Open! • Inpatient Short-Term Rehabilitation Offered Seven Days a Week • 24-Hour Skilled Nursing Care • On-Site Dialysis Services • Adult Day Health Care 718-205-0287 61-11 Queens Boulevard • Woodside, NY 11377 website: www.qbecf.com H U.S. News and World Report Ranks Queens Boulevard Extended Care Facility among “America’s Best Nursing Homes” H Accredited by The Joint Commission H Rated 5 Stars for Performance by the Centers for Medicare and Medicaid Services H Ranked Best out of all facilities in Queens County, rated AAA in New York State by CareScout NY00037G09Lenox HillADs.indd 2 72419 1004 AM In this guide Welcome to Lenox Hill Hospital 2 About Us 2 Telephone & Directory 3 For Family & Friends 4 For the Patient 5-6 Your Satisfaction 7 Speak Up! 8 Your Rights & Responsibilities 9-10 What Are Your Advance Directives? 11 Privacy & Your Health Information 12 Do You Have Pain? 13 Stay Safe 14-17 Don’t Leave Until... 18 Preparing to Leave the Hospital 19-20 For the Caregiver 21 Preparing for Surgery 22 Staff Definitions 23 Hospital Resources 24-25 Giving Back 26 Television Channel Listing 26 Notes and Questions 27 My Medications 28 The editorial content displayed here is the responsibility of PatientPoint. This material is for your educational use only. It does not contain, nor should it be construed as containing, medical advice. Talk to your doctor before making any lifestyle or treatment changes. Sponsors are responsible for the material provided, and your healthcare provider’s participation in the program does not represent an explicit or implied endorsement of any material presented. The people shown are models and are not known to have any health condition. Images are for illustrative purposes only. Image credits: Getty Images, iStockphoto. ©2020 PatientPoint® (212) 434-2000 1 NY00037G09_Lenox Hill_rebrand_B2_ED.indd 1 12/27/19 11:06 AM Welcome to Lenox Hill Hospital Thank you for choosing Lenox Hill Hospital to meet your health care If you have any questions or concerns after needs. This patient guide has been created to help answer your questions reviewing this guide, please talk to a member of and make your hospital stay as pleasant as possible. our team. Patients come first in everything we do at Lenox Hill Hospital. As a Sincerely, member of Northwell Health, Lenox Hill Hospital is a part of the largest health care provider network in New York State. Jill Kalman, M.D. Lenox Hill Hospital’s experienced physicians, nurses and other health Executive Director care professionals are committed to providing you with the best in comprehensive and compassionate care. If there is anything we can do to make your stay better, please let us know. About Us Lenox Hill Hospital, a 652-bed, acute care hospital located on Manhattan’s Our Vision Upper East Side, is nationally renowned for outstanding patient care and innovative medical and surgical treatments. The hospital is particularly Lenox Hill Hospital seeks excellence in all endeavors, aspiring to provide well-known for excellence in internal medicine, cardiovascular disease, premier services to a diverse patient population and to nurture an orthopedics, sports medicine, otolaryngology/head and neck surgery and environment in which health care professionals and staff can learn and maternal/child health. thrive. - Approximately 45% of Lenox Hill Hospital’s patients are from Our Values Manhattan. The remaining 55% comes from Brooklyn, Bronx, Queens, The values that guide Lenox Hill Hospital in pursuit of our mission are: Long Island, the Tri-State area and around the world. - To provide exceptional care to patients and their families - Lenox Hill Hospital is committed to providing the very best patient care to a socioeconomically and ethnically diverse patient population, with - To acknowledge the dignity and individuality of every patient and staff multilingual translation services available 24 hours a day. member - Lenox Hill Hospital, established in 1857, has proven to be an innovative - To respect patient privacy and confidentiality leader in many fields. The hospital and its physicians: - To communicate openly and effectively with patients and staff • performed the first angiocardiogram in the U.S. in 1938 - To maintain the highest standards of integrity and ethical conduct • performed the first coronary angioplasty in the U.S. in 1978 - To foster teamwork and accountability at all levels • established the first Lyme Disease Center in the City in 1989 - To promote ongoing evaluation and performance improvement • inserted one of first coronary stents in the region in 1991 - To build upon efficient and prudent management practices to ensure Our Mission financial well-being and responsibility The mission of Lenox Hill Hospital is to deliver outstanding health care with compassion and respect, to promote wellness in our communities, and to advance the field of medicine through education and research. 2 Lenox Hill Hospital NY00037G09_Lenox Hill_rebrand_B2_ED.indd 2 12/26/19 1:32 PM Telephone & Directory TV and Phone Service Lenox Hill Hospital is pleased to offer complimentary television and telephone services to our patients. The Marquee Channel will appear with instructions on how to navigate the stations as well as instructions on the telephone operations. Directory To dial outside of the hospital, dial 9 then 1. All telephone numbers are in area code 212, except when indicated otherwise. Administrative Departments Division of Internal Medicine/Primary Care 434-2140 Main Number 434-2000 Division of Nephrology 434-3266 64th Street Campus/MEETH 838-9200 Division of Neurology 434-6400 Administration 434-2044 Division of Neurosurgery 434-3900 Admitting/Access Services 434-3198 Division of Physical Medicine& Rehabilitation 434-2460 Chaplaincy Services 434-2545 Division of Plastic & Reconstructive Surgery 434-2190 Corporate Compliance (516) 465-8097 Division of Pulmonary Medicine 434-3530 Consolidated Business Office (877) 449-0828 Division of Tropical Medicine/Tropical Disease 434-2477 Development 434-2410 Division of Urology 434-3524 Financial Services 434-3005 Division of Vascular Surgery 434-3420 Hospital Safety 434-4378 Home Care (866) 651-4200 Human Resources 434-2800 Lenox Hill Heart and Vascular Institute of New York (888) 432-7823 Medical Affairs 434-2005 Medicine 434-2140 Medical Records 434-2450 Nursing Office 434-5030 Patient Information 434-2424 Nutrition Services 434-2480 Patient Experience 434-2095 Obstetrics & Gynecology 434-2160 Physician Referral Service (888) RIGHT-MD Ophthalmology 605-3741 Public Relations 434-2400 Orthopedic Surgery 434-2710 Volunteer Services 434-2600 Otolaryngology/Head & Neck Surgery 434-4500 Clinical Departments Outpatient Infusion Center 434-2730 Anesthesiology 434-2878 Patient Care Management 434-3060 Cardiothoracic Surgery 434-3000 Pathology 434-2300 Cardiovascular Diseases 434-2711 Pediatrics 434-2135 Emergency Services 434-3040 Psychiatry 434-2830 Ethics Consultation Service 434-2840 Radiology 434-2900 Dermatology 861-1656 Social Work Services 434-3060 Division of Cardiovascular Disease 434-2170 Surgery 434-3772 Division of Critical Care Medicine 434-2570 Outpatient Centers Division of Emergency Services 434-3040 Lenox Hill Primary Care Center (212) 434-6776 Division of Gastroenterology 434-2158 Manhattan’s Physician Group (212) 996-8000 Division of General Surgery 434-3285 Outpatient Center for Mental Health (212) 434-3365 Division of Hematology & Medical Oncology 434-2158 Outpatient Infusion Center (212) 434-2730 Division of Infectious Disease(s) 434-3440 (212) 434-2000 3 NY00037G09_Lenox Hill_rebrand_B2_ED.indd 3 12/26/19 1:32 PM For Family & Friends Grab a bite to eat or relax in our waiting areas. Patient Visiting Parking Smoking Lenox Hill Hospital, a patient-centered Lenox Hill Hospital offers valet parking to our Lenox Hill is a smoke-free campus. Smoking environment, cares about the patient’s visitors patients and visitors at discounted rates daily is not allowed in the hospital or in any area and the healing role they play in the recovery between 5:00 a.m. and 9:00 p.m. Valet parking outside the hospital. The Center for Tobacco process. In order to provide the best care is located at the main entrance at 100 East Control offers free stop-smoking programs. possible, visitors may be asked to step out of the 77th St. Please ask Nursing Resources for a brochure or room when care needs to be provided, based call (516) 466-1980 for more information. Rapid Park, located at 165 East 77th St. on patient request, or due to safety or legal (between Lexington and Third Avenues), also concerns. Cafeteria offers Lenox Hill Hospital patients and their Patients can choose who can and cannot visit families special parking rates for up to five Location: 2nd floor, main building hours.