SPECIAL ADVERTISING SECTION “My job is to make sure that risk is not a trade-off in here” Robert Marley, ISS Technical Specialist in THE 2013 Critical Infrastructures, worldwide GLOBAL OUTSOURCING IN Banks around the world turn to Bob and ISS for deep insights into partners HIP minimising risk and maximising uptime. Bob works closely with WitH clients to manage and limit the operational risk of a property’s critical systems and infrastructure. And, thanks to Bob’s commitment, they can rest assured. Risk management is an integral part of what ISS can do for you. We are half a million committed people, serving your people with tailored solutions and a human touch. All so you can grow your business. FACILITY MANAGEMENT | CLEANING | SUPPORT | PROPERTY | CATERING | SECURITY | issworld.com/fm ISS ADvert 203x267mm_Fortune_Bob-risk_010413.indd 1 04-04-2013 13:30:00 “My job is to make sure that risk is not a trade-off in here” Robert Marley, ISS Technical Specialist in 2013 Critical Infrastructures, worldwide Banks around the world turn to Bob and ISS for deep insights into minimising risk and maximising uptime. Bob works closely with clients to manage and limit the operational risk of a property’s critical systems and infrastructure. And, thanks to Bob’s commitment, they can rest assured. Risk management is an integral part of what ISS can do for you. We are half a million committed people, serving your people with tailored solutions and a human touch. All so you can grow your business. FACILITY MANAGEMENT | CLEANING | SUPPORT | PROPERTY | CATERING | SECURITY | issworld.com/fm ISS ADvert 203x267mm_Fortune_Bob-risk_010413.indd 1 04-04-2013 13:30:00 SPECIAL ADVERTISING SECTION THE BUilding 2013 ProdUctivitY, GLOBAL OUTSOURCING STEP When they go shopping for outsourcing partners, more and more companies are looking to establish strategic, collaborative BY relationships with advisers they can trust. STEP InnovatIon Is the not-so-secret sauce of ers are working more closely. Together they are a successful business—a way to stay one step developing innovative, often end-to-end solutions ahead of the competition and get one step closer and even changing business models.” to customers. Yet for a long time, it wasn’t always an essential ingredient in outsourcing. Cost reduc- Part of the Dialogue tion was key, and there were ways to do it without The shifting focus from savings to value can be being terribly creative, especially if a provider’s seen in the major trends shaping today’s outsourc- labor force was inexpensive enough. ing industry. “One thing we are seeing is a healthy Those days, however, are largely over. And for shift toward domestic outsourcing,” says Marc leading providers and customers, that’s a very Mancher, the U.S. national leader for Deloitte’s good thing. Increasingly, companies are look- Outsourcing Advisory Services. “Price is no longer ing for strategic and collaborative outsourcing the sole factor when choosing a provider. Organi- relationships—where savings are important, but zations want to reduce other risks, too.” Instead of where it is also crucial to find, and deliver, new immediately looking offshore, they are considering kinds of value. Providers that are embracing domestic options and asking if they provide the this shift are finding they’re not only giving their greater sum of benefits. “It’s absolutely part of customers what they need but also differentiating every dialogue today,” says Mancher. themselves in the process. One factor that can tip the scales toward a “We have entered a new age specific provider is the scope of ser- of outsourcing, where more vices it offers—how involved, customers are viewing their and invested, it can be suppliers as key strategic in the organization’s partners,” says Debi business. “There’s Hamill, CEO of the In- a definite trend ternational Associa- toward vertical tion of Outsourc- integration,” says ing Professionals Mancher. “Cli- (IAOP). “And ents are saying, partnership ‘I don’t want 12 really is the key vendors, I want term, as provid- (Continued on ers and custom- page S7) S3 fortune.com/adsections SPECIAL ADVERTISING SECTION IAOP GLOBAL OUTSOURCING 100 LEADErs NO. COmpaNy Website serviCes/key streNgth* THE 1 ISS issworld.com Facility Svcs. bp 2 AcceNture accenture.com IT & Comm. Mgmt. bp 3 WiprO teChnolOgies wipro.com IT & Comm. Mgmt. bp 4 CBRE cbre.com Real Estate & Asset Mgmt. bp 2013 5 InfOsys infosys.com IT & Comm. Mgmt. bp 6 hCl teChnolOgies hcltech.com IT & Comm. Mgmt. bp GLOBAL 7 CsC csc.com IT & Comm. Mgmt. mC OUTSOURCING 8 SodexO sodexo.com Facility Svcs. dC 9 NCr ncr.com IT & Comm. Mgmt. bp 10 JOhNson ContrOls johnsoncontrols.com Facility Svcs. bp 11 pitNey Bowes serviCes Solutions pb.com Document Mgmt. bp 12 aegis limited aegisglobal.com CRM bp 13 CapgemiNi capgemini.com IT & Comm. Mgmt. Cr 14 amdOCs amdocs.com IT & Comm. Mgmt. bp 15 geNpaCt genpact.com Financial Mgmt. mC 16 Jones laNg lasalle joneslanglasalle.com Real Estate & Asset Mgmt. mC 17 COlliers InterNational colliers.com Real Estate & Asset Mgmt. mC 18 sutherlaNd glObal serviCes sutherlandglobal.com Indus.-Specific Svcs. Cr 19 NeWmark grubb Knight fraNk ngkf.com Real Estate & Asset Mgmt. mC 20 TIVIT tivit.com.br IT & Comm. Mgmt. bp 21 teleteCh teletech.com CRM mC 22 CGI cgi.com IT & Comm. Mgmt. mC 23 Cassidy turley cassidyturley.com Real Estate & Asset Mgmt. Cr 24 firstsOurCe firstsource.com Indus.-Specific Svcs. Cr 25 diebOld Integrated serviCes® diebold.com Indus.-Specific Svcs. bp 26 XchaNgiNg xchanging.com Transaction Proc. bp 27 NeusOft neusoft.com Indus.-Specific Svcs. mC 28 DonleN COrpOration donlen.com Corporate Svcs. mC 29 EPAM systems epam.com IT & Comm. Mgmt. bp 30 Softtek softtek.com IT & Comm. Mgmt. Cr 31 syNtel syntelinc.com IT & Comm. Mgmt. dC 32 Williams lea williamslea.com Marketing mC 33 traNscosmOs trans-cosmos.co.jp CRM mC 34 getroniCs WOrkspaCe alliance workspacealliance.com IT & Comm. Mgmt. Cr 35 iSoftstone InfOrmation teChnolOgy isoftstone.com IT & Comm. Mgmt. bp 36 Canon busiNess process serviCes** cbps.canon.com Document Mgmt. dC METHODOLOGY 37 ARAMARK aramark.com Facility Svcs. dC 38 hisOft teChnolOgy InterNational*** pactera.com IT & Comm. Mgmt. bp Scoring was based 39 vanceInfO*** pactera.com R&D mC on a review of applications by an 40 ITC InfOteCh itcinfotech.com IT & Comm. Mgmt. dC independent panel 41 luxOft luxoft.com IT & Comm. Mgmt. mC of judges with 42 HGS teamhgs.com Transaction Proc. mC some additional 43 leaseplaN USA us.leaseplan.com Real Estate & Asset Mgmt. Cr fact-checking. Final 44 sitel sitel.com CRM dC ranking was based on a weighted average 45 serco serco.com CRM Cr of four distinguishing 46 tgestiona tgestiona.com.pe Logistics bp characteristics: size 47 iNsigma insigmaus.com IT & Comm. Mgmt. bp and growth rate; 48 sykes Enterprises sykes.com CRM mC customer references; 49 WNs glObal serviCes wns.com Indus.-Specific Svcs. mC demonstrated competencies; 50 InfOteCh Enterprises infotech-enterprises.com Indus.-Specific Svcs. bp and management 51 ChiNaSoft InterNational chinasofti.com Indus.-Specific Svcs. mC capabilities. *KEY STRENGTH BP = Balanced Performance; CR = Customer References; DC = Demonstrated Competencies; MC = Management Capabilities ** FOrmerLY Océ Business Services; *** NOW Pactera S5 fortune.com/adsections SPECIAL ADVERTISING SECTION IAOP GLOBAL OUTSOURCING 100 LEADErs NO. COmpaNy Website serviCes/key streNgth* 52 DatamatiCs glObal serviCes datamatics.com IT & Comm. Mgmt. bp THE 53 Indecomm glObal serviCes indecomm.net IT & Comm. Mgmt. Cr 54 persisteNt systems persistentsys.com R&D bp 55 prOCuriaN procurian.com Marketing DC 56 expert glObal Solutions (EGS) egscorp.com Financial Mgmt. mC 2013 57 kelly OutsOurCiNg & ConsultiNg grOup kellyocg.com HR Mgmt. DC 58 SPi glObal spi-global.com Document Mgmt. mC GLOBAL OUTSOURCING 59 stefaNiNi stefanini.com IT & Comm. Mgmt. mC 60 CeriDiaN ceridian.com HR Mgmt. Cr 61 NeORIS neoris.com IT & Comm. Mgmt. mC 62 Cybage SoftWare cybage.com IT & Comm. Mgmt. mC 63 RR Donnelley glObal OutsOurCiNg rrd.com Document Mgmt. DC 64 banner maNageD COmmuNiCation banner-managedcommunication.com Marketing Cr 65 QuatrrO quatrro.com Financial Mgmt. DC 66 hexaWare teChnolOgies hexaware.com IT & Comm. Mgmt. DC 67 mastek mastek.com IT & Comm. Mgmt. mC 68 IBA grOup ibagroupit.com IT & Comm. Mgmt. Cr 69 altisOurCe altisource.com Real Estate & Asset Mgmt. Cr 70 Unisys unisys.com IT & Comm. Mgmt. mC 71 Towers Watson towerswatson.com HR Mgmt. Cr 72 Ci&t ciandt.com IT & Comm. Mgmt. Cr 73 Integreon maNageD Solutions integreon.com Legal DC 74 Swiss Post Solutions swisspostsolutions.com Document Mgmt. mC 75 VADs busiNess process vads.com CRM bp IAOP GLOBAL OUTSOURCING 100 rising stArs NO. COmpaNy Website serviCes/key streNgth* 76 IntetiCs intetics.com R&D bp 77 bleum bleum.com R&D bp 78 prOmiNeNte prominente.com.ar IT & Comm. Mgmt. bp 79 resOurCe prO resourcepro.com Transaction Proc. bp 80 auriga auriga.com R&D Cr 81 DATROSE datrose.com HR Mgmt. bp 82 NagarrO nagarro.com IT & Comm. Mgmt. Cr 83 Oxagile oxagile.com IT & Comm. Mgmt. mC 84 itraNsition itransition.com IT & Comm. Mgmt. Cr 85 TEAM InterNational teaminternational.com IT & Comm. Mgmt. mC % 86 First liNe SoftWare firstlinesoftware.com R&D Cr 50 87 FreebOrDers freeborders.com IT & Comm. Mgmt. mC OF REsponD- 88 CrOss-tab marketiNg serviCes cross-tab.com Marketing mC Ents saiD 89 the pythiaN grOup pythian.com IT & Comm. Mgmt. mC THEY WantED 90 XceeD xceedcc.com Transaction Proc. bp TO usE 91 absOlutData absolutdata.com Marketing mC outsourcing 92 arteziO artezio.com IT & Comm. Mgmt. mC to incrEasE 93 harbiNger systems harbinger-systems.com IT & Comm. Mgmt. bp THEIR FLEXibilitY. 94 reksOFt reksoft.com IT & Comm. Mgmt. Cr SOURCE: iaop 2012 95 legalbase legalbaselaw.com Legal mC state OF THE 96 AGS health agshealth.com Indus.-Specific Svcs.