Email sent 10/19/18 informing Friends & Family of Update to the APP Hello Friends and Family! We are so appreciative of your participation in the BISSELL Friends & Family SmartClean Connected Robot trial. Your feedback is extremely valuable to us, and we’re using it to enhance the features of the BISSELLConnect app and your experience with it. We are launching an upgraded version of the app as of Monday morning, October 22nd. On Monday, you will receive an update notification to re-download the app. There are a few important steps that you will first need to complete to take full advantage of this new version of the app. Before downloading the update, you will need to uninstall the existing app. • iPhone users: Will receive an email from TestFlight. iOS users should click on the TestFlight hyperlink in the email to download TestFlight. After TestFlight is installed, the TestFlight app will ask you if you want to install the BISSELL Connect app. Click on the Button, not the hyperlink. • Android users: Will receive an email from [email protected] to access the update. Once the new app download is complete, you will need to re-pair your app with the robot. New features in the update: • The home screen will show your cleaning history, a ‘get started’ guide, and BISSELL content • There are several bug fixes related to pairing, and command and control • The settings menu includes more options • Schedule cleanings (time and duration) Attached, you’ll find screenshots to guide you through the new app design. We encourage your feedback and any questions that might come up. The Facebook group is also a great way to engage with each other and our BISSELL team. If you do not receive your update notification on Monday, 10/22, please let us know as soon as possible. • Facebook Group: Smart CleanRobot Trial • Email: [email protected] • Phone: 1-844-383-2630 (M-F 8:00am – 4:45pm) Thank you! BISSELL Connect Care Team Getting BISSELL Connect App Friends & Family BETA Testers will get a unique invitation Email iPhone Users: 1) Will need to go to the app store and find & download TestFlight 2) This may require entering their Apple ID password 3) It may also require they Agree to the terms of TestFlight This error means the code 4) Redeem the code is either wrong or expired from the email invite Try Again – Then request new code by escalating to in the Test Flight app Joe Note: It may say open or update. You must update when prompted Android Users (all other non-iPhone phones): 1) Android users need to find the invitation to the app in the Gmail account they provided. 2) Click on the link in the email 3) This link takes you If they cannot install due right to the Google to not enough storage, they would have to Play store to Install manage their storage the app..