Global Transaction Services Master Agreement Effective July 2017 TABLE OF CONTENTS GLOBAL TRANSACTION SERVICES MASTER AGREEMENT ........................................ 8 I. INTRODUCTION ....................................................................................................... 8 II. TERMS AND CONDITIONS FOR SPECIFIC SERVICES .............................................. 8 A. ACCOUNT ANALYSIS SERVICES ..................................................................... 8 1. Description of the Service ................................................................................ 8 2. Earnings Credit ................................................................................................. 8 3. Thirty-Day Reporting Period ........................................................................... 9 B. ONLINE BANKING SERVICES ........................................................................... 9 1. Description of Service ...................................................................................... 9 2. Acceptance of Services and Products .............................................................. 9 3. Online Banking Administrators and Other Users ............................................ 9 4. Company Accounts ........................................................................................ 10 5. Data Input and Output .................................................................................... 10 6. Security Procedures ........................................................................................ 10 7. Cutoff Hours ................................................................................................... 11 8. The Bank's Obligation .................................................................................... 11 9. Services Part of Online Banking Service ....................................................... 11 C. ONLINE BUSINESS BILL PAYMENT SERVICES ........................................... 14 1. Description of Service .................................................................................... 14 2. Acceptance of Services and Products ............................................................ 14 3. Business Bill Payment Administrator (Level I) and Other Users .................. 15 4. Payment Authorization and Payment Remittance .......................................... 15 5. Payment Methods ........................................................................................... 15 6. Payment Cancellation Requests ..................................................................... 15 7. Stop Payment Requests .................................................................................. 15 8. Prohibited and Exception Payments ............................................................... 16 9. Errors and Questions about Your Transaction ............................................... 16 10. Failed or Returned Transactions .................................................................... 16 11. Returned Payments ......................................................................................... 16 12. Electronic Bill and Presentment ..................................................................... 17 13. Password and Security ................................................................................... 18 14. Biller Limitation ............................................................................................. 18 D. ONLINE WIRE/FUNDS TRANSFERS ............................................................... 18 1. Description of Service .................................................................................... 18 2. Payment Accounts .......................................................................................... 18 3. Payment Order ............................................................................................... 18 4. Cancellation or Amendment of Payment Order ............................................. 19 5. Foreign Currency Transactions and Cross-Border Entries ............................ 19 6. Inconsistency of Name and Number .............................................................. 19 7. Security Procedures ........................................................................................ 19 8. Our Liability Concerning Wire Transfers ...................................................... 20 E. ACH ORIGINATION ............................................................................................ 20 1. Description of Service .................................................................................... 20 2. Compliance with NACHA Rules and Laws ................................................... 20 2 MA GTS 061417 3. Payment Account ........................................................................................... 21 4. Credit Facility/ Exposure Limits .................................................................... 21 5. Pre-Fund ......................................................................................................... 21 6. Debit Entries on the Effective Settlement Date ............................................. 22 7. Your Representations and Warranties Regarding ACH Entries .................... 22 8. Rejection of Entries ........................................................................................ 22 9. Disputes with Receivers ................................................................................. 22 10. Cancellation or Amendment of Entries .......................................................... 23 11. Permissible SEC Codes .................................................................................. 23 12. Notice of Returned ACH Entries ................................................................... 23 13. Notices ............................................................................................................ 23 14. Returns ........................................................................................................... 23 15. ACH Account Reconciliation ........................................................................ 23 16. ACH File Transmissions ................................................................................ 24 17. Authorized Computers ................................................................................... 24 18. ACH Scheduling Service ............................................................................... 24 19. ACH Data Integrity ........................................................................................ 24 20. Retention of Records ...................................................................................... 24 21. Reversing ACH Entries .................................................................................. 25 22. Duty to Furnish Documents ........................................................................... 25 23. Consent to Audit ............................................................................................ 25 24. Special Security Procedures ........................................................................... 25 25. High-Risk ACH Originators .......................................................................... 25 26. Inconsistency of Name and Number .............................................................. 25 F. POSITIVE PAY SERVICE ................................................................................... 26 1. Standard Positive Pay and Positive Pay with Payee Match ........................... 26 2. Reverse Positive Pay Services ....................................................................... 27 3. ACH Positive Pay Service ............................................................................. 27 4. Account Reconciliation .................................................................................. 27 5. Advanced ACH Reporting ............................................................................. 28 6. Customer Acknowledgements ....................................................................... 28 7. Other Provisions ............................................................................................. 28 G. CASH VAULT SERVICE .................................................................................... 28 1. Description of Service .................................................................................... 28 2. Conditions for Service. ................................................................................... 29 H. DEPOSITBRIDGEPLUS® REMOTE DEPOSIT CAPTURE SERVICE ........... 30 1. Description of Service .................................................................................... 30 2. Conditions to your use of the Service ............................................................ 31 3. Creating Electronic Images and Transmitting Your Electronic File to Us .... 31 4. Disposition of Imaged Checks ....................................................................... 31 5. Equipment ...................................................................................................... 31 6. Responsibility for Multiple Deposits of the Same Item ................................. 32 7. Processing Your Electronic File ..................................................................... 32 8. Exception Items .............................................................................................. 32 9. Your Special Warranties for this Service