RETAIL PRICE LIST EFFECTIVE AS OF SEPTEMBER 2019 BEDS TERMS, CONDITIONS AND INFORMATION OFFICE HOURS RETURN OF GOODS If product is received that you believe has a manufacturer’s defect, you must contact the Wesley Allen offices are open Monday through Friday from 7:00 am to 3:30 pm Pacific Sales Representative for inspection. If the product is found to be defective, you must obtain Standard time. Customer Service can be reached at (323) 231-4275. a Return Authorization number from our customer service department prior to returning the product or a credit authorization before making a deduction from your payment. We PLACING AN ORDER will not accept product returns without an RA number nor will we accept any deductions Orders can be placed by any one of the following options: or chargebacks without a credit authorization. In order to protect the merchandise on the Fax: (323) 432-4779 or (323) 432-4777 return, the item being returned must be wrapped in the original or similar packaging. The product MUST BE PROPERLY PACKED WITH ALL VITAL POINTS TRIPLE WRAPPED E-Mail: [email protected] or [email protected] to minimize damage while in transit. If the item is received damaged due to improper Mail: Wesley Allen, Inc. packaging by you, we will not be responsible for the damages incurred in transit. We will refuse all returned product that has been damaged by the freight carrier and you will have to Attn: Order Dept. file a freight claim. If product returned is found to be free of manufacturer’s defect, you will 1001 East 60th Street be billed a 50% restocking fee plus freight costs for the return of the product. Los Angeles, CA 90001 To ensure that our product is manufactured to your specifications timely and accurately, REPAIRS PERFORMED BY CUSTOMER it is imperative that you include all necessary information with your order. Your order must If you identify that minor repairs are required, you must contact Customer Service for an provide the product name, style number, item configuration, size, finish, and any special In-Field Service Authorization number. We will not accept any chargebacks or deductions instructions for fabric or C.O.M. Also, clearly note any sidemarks you desire to be shown for repairs performed by you UNLESS THEY HAVE BEEN AUTHORIZED by our Customer on the shipping labels. Service Department. Failure to obtain such Authorization number on any chargeback or deduction will result in a denial of the chargeback or deduction. ORDER ACKNOWLEDGEMENTS WAREHOUSING CHARGE Upon receipt of your order, a Wesley Allen acknowledgement will be faxed or emailed to If a customer requests that Wesley Allen hold an order beyond the original requested date, a you within 2 business days. Upon receipt, you must review the acknowledgement to ensure warehouse charge of $20.00 per day may be assessed for each day after the first week the its accuracy. In the event that you need to contact us regarding an order, please have order is held in our warehouse. available the Wesley Allen Order Number, as shown on the top of the acknowledgement. This will expedite locating your order and making any necessary changes. If you do not CONSOLIDATED ORDERS receive an acknowledgement for each order within a reasonable period, please contact our Completed orders held for consolidation at customer’s request will be held for a maximum office at 323-231-4275. of 5 days. No more than two orders will be held for consolidation unless other orders are already in-house. ORDER CANCELLATIONS AND CHANGES Cancellations or changes will only be accepted within 3 business days of the Order TERMS Acknowledgement date. Cancellations or changes MUST BE RECEIVED IN WRITING BY Opening orders must be accompanied by a completed credit application and any applicable FAX or EMAIL at [email protected]. Cancellations after 3 business days are subject sales tax exemption forms. Opening orders will be processed when the credit application to a 25% service charge. Orders cancelled that have been completed will be billed a 50% is approved. Open account invoices are due within 30 days of the invoice date unless restocking charge. Cancelled orders that shipped will be charged a 50% re-stocking fee and otherwise agreed. Any check which is returned as insufficient funds (NSF) by the bank will customer pays freight charges. result in an additional charge of $35. PRICES FINISHES All prices and shipments are F.O.B. shipping point (our facility in Los Angeles). All shipments Due to the unique nature of the finishes and the individual craftsmanship in applying the are freight collect. If shipments are sent prepaid, the actual shipping cost will be billed to you. finish to each product, some slight variances are inherent and are not considered as a manufacturer’s defect. FREIGHT DAMAGE CLAIMS All damage claims incurred in transit are the responsibility of the customer. You must WESLEY ALLEN grants to the dealer (stocking or non-stocking) a non-exclusive, revocable license to use carefully inspect the product upon receipt and note any damage on the freight carrier’s bill WESLEY ALLEN’s trademarks, service marks, trade names, copyrights, and/or designs whether registered or unregistered, in or relating to all Wesley Allen products in connection with the retail sale of Wesley Allen of lading. All freight claims will be filed by you with the freight carrier. Goods are packed products. The dealer is not permitted to use the trademarks, service marks, trade name, copyrights, and/or with great care by our experienced staff using standard approved methods and are received design in connection with telephonic or electronic marketing (including without limitation the Internet). Any use by the freight carrier in excellent condition. If there is concealed damage which is identified of the trademarks, service marks, trade name, copyrights, and/or design except in connection with the specific subsequent to receipt, a concealed damage claim must be filed by you with the freight retail store location(s) is prohibited without the written consent of Wesley Allen. carrier. For concealed damage claims, you are required to retain all packaging materials for inspection by the freight carrier’s representative. Page 1 CUSTOMER OWN MATERIAL (C.O.M.) WELCOME! Create custom furniture with Wesley Allen Customer’s-Own-Material (C.O.M.) service. This service lets you combine your choice of fabrics with the style of a Wesley Allen design, giving you the ultimate in decorating versatility. HOW IT WORKS • Choose one of our quality fabrics or send us one of your own. Please remember that all C.O.M. furniture is made to order. Therefore, these items are non-returnable and non-cancellable. • C.O.M. requests have an upcharge per item. • Bed $50 • Benches $30 HOW TO ORDER • We must have the order form before we can proceed with your order. Please cut a small swatch of your material (at least one square inch) and staple it right side up to your order form. • In the unlikely event that your material and order form become separated, this will assist us in locating your fabric. • If your fabric and order form will be sent to us in separate packages, please indicate so on your order form. • On the mailing label of the package in which you send your fabric, please write “Attention COM Department,” and include your name, return address, AND PO#. NOTE: FABRIC MUST BE SENT BY OUR CUSTOMER DIRECTLY TO WESLEY ALLEN. THE CUSTOMER’S FABRIC SENT BY VENDOR WILL NOT BE ACCEPTED AS WESLEY ALLEN CANNOT GUARANTEE THE FABRIC SENT BY THE VENDOR IS THE FABRIC CHOSEN BY OUR CUSTOMER. SELECTING YOUR FABRIC To ensure the quality of the finished product, please follow the guidelines below for selecting fabric: • Fabric must be at least 54” wide, railroaded. • All fabric must be continuous yardage; we cannot accept multiple pieces of material. • Printed or leather fabrics - Please call office. • Before sending your fabric to us, please inspect it for flaws. • Because inadequate fabric will delay your order and excess fabric cannot be returned, please measure carefully. • All fabric must be sent on a roll, not folded. • Yards required (estimation only) • Double/Queen, Eastern/California King Beds: approximately between 5-10 yards • Twin beds: approximately between 2-3 yards • Benches: approximately 2 yards If you have any questions about the suitability of your fabric choice, please email [email protected] or call (323) 231-4275. Page 2 FREQUENTLY ASKED QUESTIONS WESLEY ALLEN BED FRAMES • All bed configurations include a Wesley Allen bed frame except for Headboard-Only (HO) and Headboard with Return Posts (HRP) configurations. Only Headboards in these configurations come pre-drilled with 15 holes to fit any standard frame. We do recommend our own HO/HRP frame for use with our beds for strength and stability reasons (prices can be found at the end of the Beds section of this price list). • For reference purposes, the bed frame sits 8 inches off the floor for the Complete Beds (CB) and 16 inches for Complete Beds with Slatted Frame (CBS). • Bed frames are finished in Matte Black unless otherwise specified in your original order. An upcharge will apply for other finishes. ADDITIONAL UPCHARGES • Painted Frames $65 (plus frame cost) • Long Boy Frame $30 (plus frame cost) • Discontinued Items Call Office for rates • Special Requests Call Office for rates • Custom Heights Call Office for rates Wood Slats Upcharge - $60 HIGH RISERS & TRUNDLES • High-risers are made for a twin-size mattress, and are available for purchase. The high-riser’s mattress should not exceed 8” in depth in order for the high-riser to fit underneath the bed for storage.