Offered by the Presidio Trust with the John Stewart Company LIVING IN THE PRESIDIO A REFERENCE GUIDE Published April 2016 WELCOME TO THE PRESIDIO! Thank you for making your home in this one-of-a-kind national park. This guide is a “how to” manual for living in the Presidio. It introduces the Presidio’s amazing history and resources and provides detailed information about managing your home. While this guide is a helpful reference tool, it is not a substitute for your lease, the Presidio Residential Rules, and other important guidelines for living in this unique environment. As you settle into your new home and get to know the park, please feel free to contact the staff at Presidio Residences. They welcome your questions and feedback. And don’t forget that the best source for ongoing information about the park is at www.presidio.gov. Navigate to each section by clicking on the » blue links. TABLE OF CONTENTS INTRODUCTION MANAGING YOUR HOME THE PRESIDIO » Housing in the Presidio / 4 » General Information / 9 » Parking and Vehicles / 14 » Map / 22 » Paying Rent » Residential Parking Permits » Presidio at a Glance / 23 » Contact Information / 5 » Utility Billing and Payments » Parking Permit Fees » Presidio Residences » Renter’s Insurance » Parking in Other Areas of the Presidio » About the Presidio and the Presidio » Presidio Trust » Lock-outs and Lost Keys » Electric Vehicle Charging Stations Trust / 25 » Work Order Service Center » City CarShare » Inspections Department » Refuse and Recycling / 10 » Presidio History / 26 » Utilities Department (billing) » Collection » PresidiGo Shuttle / 15 » Waste Reduction Office » Composting » PresidiGo Around the Park Shuttle » Nature and Wildlife / 28 » Fire, Medical or Police » Do’s and Don’ts on Trash Day » PresidiGo Downtown Shuttle » Hospitals » CalTrain Connector Shuttle » Activities / 29 » Third Party Utility Companies » Building Maintenance / 11 » Planning Park Events / 16 » Repairs and Work Orders » Presidio Tenant Organizations / 30 » Housing for Presidio-Based » Inspections Employees / 6 » Community Gardens / 17 » Boilers » Presidio Destinations / 32 » Security Alarms » Services Provided by the U.S. Park » Presidio Parkway and the Tunnel » Satellite Dishes Police / 18 » Special Event Venues / 34 Tops / 7 » Basements » Vacation Security Checks » Trails / 36 » Waste, Fraud, and Abuse Hotline / 8 » Mold and Pest Management / 12 » Personal Home Inventory » Mold » Volunteer Opportunities / 37 » Other Services / 19 » Managing Insects and Pests » Postal Services » Living with Wildlife / 13 » Register to Vote » Emergency Preparedness / 20 » Staying Connected / 21 Living in the Presidio / 4 « Back to Contents HOUSING IN THE PRESIDIO For generations Army soldiers lived park’s housing for a new generation with their families in the Presidio. of occupants. There are approximately Housing has always been an essential 1,100 residences in 22 distinct and feature of the Presidio and is critical to beautiful neighborhoods located the character of the place. around the park. Presidio Neighborhoods The Presidio’s homes were construct- A vibrant community of more than Baker Beach ed between 1885 and 1970. About 3,000 people make their life in the East Washington one-third of the Presidio’s buildings are Presidio, shaping the park with their Funston Avenue homes and speak to a long tradition of energy and supporting its care through Infantry Terrace community within the gates. their rental income. Kobbe Avenue Letterman Apartments Today, the Presidio is a national park Liggett Avenue site distinctive among all others MacArthur Avenue because a large community of people North Fort Scott live and work here. Between 1998 and Pilots’ Row 2010 the Presidio Trust renovated the Portola Street Presidio Boulevard Quarry Road Riley Avenue Ruckman Avenue Sanches Street Simonds Loop South Baker Beach Residential leasing and property management services are offered by Storey Avenue the Presidio Trust with the John Stewart Upper Portola Company. West Washington Wyman Avenue Living in the Presidio / 5 « Back to Contents CONTACT INFORMATION PRESIDIO RESIDENCES PRESIDIO TRUST FIRE, MEDICAL OR POLICE HOSPITALS THIRD PARTY UTILITY COMPANIES Weekdays 8:30 am to 6 pm 103 Montgomery Street Emergency dispatch for police California Pacific Medical Center Saturday 10 am to 4 pm P.O. Box 29052 or fire California Campus AT&T San Francisco, CA 94129 from a land line – 911 (415) 600-6000 Main Office (415) 561-5300 (800) 310-2355 from a cell phone – (415) 561-5656 3700 California Street 222 Halleck Street TTY: (415) 561-5301 www.att.com (between Cherry and Maple San Francisco, CA 94129 www.presidio.gov Presidio Emergency Information Streets) Comcast (415) 561-5454 [email protected] Line (888) 485-3514 [email protected] (415) 561-4500 California Pacific Medical Center Work Order Service Center www.comcast.com From this line, residents can listen Pacific Campus West Office Monday to Friday, 7 am to 5 pm to recorded information following a (415) 600-6000 Pacific Gas & Electric (PG&E) 1504 Pershing Drive, Suite E (415) 561-4270 disaster such as a major earthquake 2333 Buchanan Street San Francisco, CA 94129 [email protected] (800) PGE-5000 or other large-scale event. (between Webster and Clay (415) 561-3700 www.pge.com (after hour emergencies and Streets) [email protected] lockouts) United States Park Police (USPP) Recology Golden Gate Disposal The Main Office is fully accessible. (415) 677-2267 1217 Ralston Avenue (Fort Scott) St. Mary’s Hospital (415) 626-4000 For assistance at the West Office, Non-Emergency (415) 561-5505 (415) 668-1000 www.recologysf.com/index.php/ Inspections Department please call (415) 561-3700. 450 Stanyan Street for-homes TTY: 771 or (800) 735-2929 (415) 561-7614 San Francisco Fire Department (between Hayes and Fulton Streets) (415) 800-8911 Bulky Item Pick-up Utilities Department (billing) Station #51 (serves the Presidio) Kaiser Permanente www.recyclemyjunk.com YES Customer Service 218 Lincoln Boulevard on the (415) 833-2000 (415) 930-9026 Main Post 2425 Geary Boulevard [email protected] (between Divisadero and Baker Streets) Waste Reduction Office (415) 561-4260 Living in the Presidio / 6 « Back to Contents HOUSING FOR PRESIDIO-BASED EMPLOYEES Housing preference is available to qualifying Presidio-based employees. A Presidio-based employee is someone who works a minimum of 32 hours per week on a non-temporary basis for an approved business, organization, or institution located in the park. The Presidio Trust also offers housing at discounted rents to eligible employees. Learn more about housing for Presidio-based employees. Living in the Presidio / 7 « Back to Contents PRESIDIO PARKWAY AND THE TUNNEL TOPS The San Francisco County fewer impacts on resources, views, Transportation Authority, the Federal and the visitor experience. Highway Administration, and Caltrans A section of the roadway was moved recently replaced the highway that into at-grade tunnels, allowing a runs through the Presidio to the magnificent new park landscape to Golden Gate Bridge. Construction reconnect the Crissy Field waterfront of the new Presidio Parkway was to the Main Post. Construction of completed in 2016. the new “Tunnel Tops” landscape is The Presidio Parkway is seismically underway. The Tunnel Tops site will safe and is designed to fit more open in 2019. seamlessly into the park setting, with VIEW OF THE WEST LAWN AND GARDENS LOOKING OUT TO THE GOLDEN GATE BRIDGE Living in the Presidio / 8 « Back to Contents WASTE, FRAUD, AND ABUSE HOTLINE The Presidio Trust is committed to How Does it Work? serving the public and upholding the A special toll-free number is available highest ethical standards. to anyone 24 hours a day, 7 days a The Trust has established an week. anonymous, independent hotline that Call (877) 888-0002. allows anyone in the community to report a matter of concern related to You will be greeted by an interviewer fraud, waste, or abuse. who will document the situation in detail. You do not need to provide your name, and the interview is not recorded. The interviewer will provide you with a report number and ask you to make one call back at a later date. The information reported is then relayed to a designated senior management team within the Presidio Trust. This team will look into your concern. Using the report number and scheduled call back date given to you by the interviewer, you call back for a follow-up. At that time, you may be given a management response, asked for additional information, or provided with appropriate instructions on how to pursue your concerns. Living in the Presidio / 9 « Back to Contents GENERAL INFORMATION Paying Rent Utility Billing and Payments Renter’s Insurance Housing Affected by Long-Term Park Rent checks should be made payable Bills for service provided by the The Presidio Trust strongly Enhancement Plans to Presidio Residences and mailed to Presidio Trust are sent electronically. recommends that residents purchase The Presidio Trust Management Plan one of the two addresses listed on Outstanding balances may be paid by and maintain insurance covering (PTMP) provides for the phased Page 5 or delivered to one of the two check or online via a credit card or a personal liability and personal property elimination of some clusters of Presidio Residences offices. checking/savings account. against loss, including by fire or theft. post-WWII residential buildings as restoration planning is completed Rent is payable in advance and is To make a payment online, visit the Lock-outs and Lost Keys due on the first day of each month. U.S. Treasury Department’s website at and funding becomes available both Payments received after the first day www.pay.gov. If you are locked out on a weekday for building demolition and habitat of the month are considered late, and during normal business hours, please restoration. Since its inception, the Then, select “Make a Payment” at contact Presidio Residences. Locations Trust has removed ten units, including a fee will be charged.