UNITED WAY WORLDWIDE 2018 ANNUAL REPORT TRANSFORMATION & IMPACT UNITED WAY FIGHTS FOR THE HEALTH, EDUCATION AND FINANCIAL STABILITY OF EVERY PERSON IN EVERY COMMUNITY. 40+ countries and territories communities 61 million 1,800 people served annually 2.9 million volunteers donors $4.8 billion raised 8.1 million OUR VISION UNITED WAY ENVISIONS A WORLD WHERE ALL INDIVIDUALS AND FAMILIES ACHIEVE THEIR HUMAN POTENTIAL THROUGH EDUCATION, INCOME STABILITY AND HEALTHY LIVES. OUR MISSION TO IMPROVE LIVES BY MOBILIZING THE CARING POWER OF COMMUNITIES AROUND THE WORLD. United Way Worldwide 2018–19 Revenue Results i UNITED WAY WORLDWIDE 2018 ANNUAL REPORT LEADERSHIP CORNER A LETTER FROM OUR LEADERS n 2018, United Way’s transformation – and the With our collaborators, we’re finding new ways to transformation of philanthropy – really gained help when crises occur. After Hurricane Michael hit momentum. the U.S. Gulf Coast, we worked with IBM to create I a new chat bot that supported 211’s efforts to help Philanthropy in the 21st Century will look different people evacuate and secure shelter, food and water. than it did in the 20th Century. People have more Not every innovation involves technology, though. information at their fingertips and digital technology Sometimes, it’s as simple as bringing people together brings them closer together. The future of giving, to write notes of encouragement to middle school volunteering and advocating will be about engaging students, like we did with Wells Fargo employees. individuals, particularly online. People want to easily find and participate in meaningful volunteer Throughout its history, United Way has helped opportunities, contribute to the causes that matter to passionate people make a difference in their them, see the impact of their contributions and share communities. We go where they are to help them their experiences. find organizations that focus on causes they care about, build partnerships and multiply their impacts. One of our key 2018 achievements was the launch In today’s interconnected world, it’s up to non-profits, of Salesforce.org Philanthropy Cloud, a trailblazing businesses and community leaders to work together digital platform that provides individuals and com- and innovate to provide tools to make a difference. panies with unique community-focused experiences. Paired with ambitious goals in education, health and Philanthropy Cloud makes it easy for professionals to financial stability, United Way is determined to bring learn about and donate to the causes they care about people together to help communities to reach their while finding meaningful activities in their commu- potential. nities. Most of all, it connects them to one another and offers new possibilities to engage in the global Most of us are hungry for connection, idea sharing philanthropy movement. and coalitions that help people live better lives. The urgent needs of communities compel us to build The online platform also helps companies achieve community at scale by empowering everyone to be their philanthropic and business goals. Businesses part of the solution. want a streamlined, simpler, sophisticated way to advance their Corporate Social Responsibility efforts. The future of philanthropy and the future of They also want to leverage United Way’s unparalleled community building are here. We invite you to join community reach and engagement. At Deloitte, for us to fight for the health, education and financial instance, in the United States, Philanthropy Cloud is stability of every person in every community. beginning to provide a more integrated way to bring people together in the spirit of social impact. In 2018, United Way transformed in other ways, too, working with 60,000 companies across the world, including more than half of the Fortune 500. Together, we’ve built the largest global community of donors, advocates and volunteers who fight for the health, education and financial stability of every person in every community. The result is more children reading at grade level, more people living healthier lives, more families emerging from poverty, for example. PUNIT RENJEN BRIAN A. GALLAGHER Chairman, Board of Trustees President and CEO United Way Worldwide United Way Worldwide United Way Worldwide 2018–19 Revenue Results LEADERSHIP CORNER 1 TRANSFORMATIVE EXPERIENCES FOR PEOPLE, BY PEOPLE The advent of new digital technologies, such as artificial intelligence and the Internet of Things, has redefined what it means to be connected as individuals within a community. In 2018, United Way and our corporate partners took bold steps in adopting technologies that will forever change the way we impact society. We launched an innovative global platform that connects companies, employees, customers and partners in new ways to transform social causes that are most important to them. We leveraged artificial intelligence to assist people in distress from disasters. And we partnered with a smart-home device maker to serve people who struggle with their energy costs. As these stories show, the transformative power of technology is igniting United Way’s best work. Elevating the Power of Individuals We live in the era of the individual. Each person has power to choose how “We invested in Philanthropy Cloud early on because of its potential to they want to make a difference, and how to invest their unique resources scale globally and enable us to unite our people with a common vision, for positive impact. In 2018, United Way went further than ever to harness driven by our goal of Transforming Global Communities,” she said. “Having that power. Philanthropy Cloud available for our team members has helped them have a ‘weekend experience at work,’ interacting with a digital platform much Salesforce.org Philanthropy Cloud is a breakthrough partnership between like they would anywhere else in their lives to learn more about charitable United Way Worldwide and Salesforce.org, the nonprofit subsidiary of causes and sign up to participate in events.” Salesforce. It’s giving individuals and companies a new tool to scale social change in a powerful way. We’re revolutionizing philanthropy. Kellogg Company, one of our global corporate partners, signed onto Philanthropy Cloud in 2018 for similar reasons. Another example involves corporate collaborator Deloitte, where in the U.S., Philanthropy Cloud is beginning to provide a more integrated way to bring people together in the spirit of social impact. Kellogg is using Philanthropy Cloud to further elevate its commitment to help eradicate hunger by the end of 2030. It’s part of the company’s work on Sustainable Development Goals, which can be tracked via Philanthropy The first company to use Philanthropy Cloud was global software and Cloud. The company actively advocates on behalf of children facing hunger engineering company MiTek. With Philanthropy Cloud and the support of around the world and engages people to help address the important global United Way of Greater St. Louis, in its headquarter market, MiTek finds it issue of food security. Philanthropy Cloud better enables Kellogg to create easier to help its employees get more involved in making a real difference lasting impact on hunger by empowering its employees across the country in their communities. to donate their time, money and skills to the causes of their choice. “As a company, we care deeply about innovation and harnessing the “Our employees are committed to giving back,” said Stephanie Slingerland, power of technology to connect our people and allow us to do more global philanthropy lead for Kellogg Company and executive director of the with the data we have,” said Rachel Seward, Vice President of Enterprise company’s charitable fund. “With this state-of-the-art tool and support from Communications & Philanthropy. our partners at United Way, we’re able to better engage our employees and create even more impact for people and communities.” 2 UNITED WAY WORLDWIDE 2018 ANNUAL REPORT United Way and Nest’s Power Project Every year, a quarter of U.S. families wonder how they will afford to pay their home energy bills. It’s one of the reasons people contact 211. In 2018, more than 1.1 million — or 13.4 percent — of the asks for 211 help were for utility assistance. United Way’s partnership with Google Nest was created to help solve that problem. Google Nest launched the Power Project on Earth Day 2018, to bring energy-saving technology to those struggling with high energy costs A 211 Experience Transformed by and to raise awareness of the energy burden facing families. Artificial Intelligence The Power Project has donated more than $800,000 to United Way and other Every day, thousands of people across North nonprofits to help low-income families with their energy expenses. Google America turn to 211, a vital service that connects has a goal to bring 1 million thermostats to people in need, coordinating them to critical resources. It’s free, confidential, with energy and nonprofit partners. and available 24/7. In 2018, some 12 million people contacted 211 for help to access crisis and emergency counseling, disaster assistance, Those who need more support can use 211 to find energy assistance food, health care and insurance assistance, stable housing and utilities programs and other resources. Together, we’re transforming lives by payment assistance, employment services, veteran services, childcare helping to ensure energy security. and family services. We’re always looking for ways to innovate. During hurricane season, we turned to IBM, our long-time corporate partner, to help boost access to 211 during high-volume times. IBM offered its artificial intelligence technology, CARLA (Cognitive Automated Response Learning Agent), at no cost. With CARLA, we now have a virtual agent, or “chatbot,” to augment 211 services. During Hurricane Michael in 2018, CARLA provided answers and guidance in both English and Spanish to people seeking life- and property-saving information. The top inquiries CARLA handled were “mandatory evacuation,” “nearest shelter,” “financial assistance,” “evacuation zone,” “emergency food,” and “road closure.” When technology helps people access reliable information quickly, the experience can be transformative.