CELEBRATING OVER 30 YEARS OF SERVICE ParksCoffee.com | 800.889.7827 PARKS COFFEE | Office Refreshment Professionals Parks Coffee Office Refreshment Professionals Since 1986 Our Service Area We currently service 20,000 corporate accounts in the DFW Metroplex, Houston, San Antonio, Waco, Austin, Midland, Odessa, Oklahoma City, Tulsa, Phoenix, Tucson, Los Angeles, and Shreveport areas. Our client’s count on our more than 250 friendly uniformed route professionals to expertly fill their orders on a weekly basis. And, of course, our GPS monitored delivery vehicles provide the transportation for all the products and services required to give a first rate experience. Our Promise to You Parks Coffee® strives for our customers’ affection. We are the best and most complete Office Coffee Service (OCS) in America; providing a comprehensive array of freshly roasted coffees, snacks, drinks, break room and janitorial supplies. Our friendly and knowledgeable team is committed to serving with skill and problem solving tenacity. We are the refreshment professionals, offering white glove service. The Parks Coffee Menu 02 Our Story Coffee, Tea & Cocoa 13 Parks Coffee® Fraction Packs / Filter Packs 14 Parks Coffee® Whole Bean / Ground Coffee 15 Parks Coffee® Pod Singles / Bigelow Tea Pod Singles 16 Parks Coffee® Single-Cups / Keurig® K-Cup® Packs 18 MARS Drinks® Fresh Packs for FLAVIA® 20 Starbucks® Coffees / National Coffee Brands 21 Espresso Capsules / Liquid Coffees / Hot Chocolate & Cider 22 Parks Iced Teas 23 Tea Bags Cream, Sugar & Condiments 25 Creamer / Sweetener / Condiments Cold Beverage Options 26 Soft Drinks 28 Juice / Milk / Sports Drinks / Energy Drinks 29 Crystal Light® / Bottled Water / Enhanced Water Snacks & Food 30 Snacks 31 Soups / Quick Fixes 32 Snack Bars / Cookies & Baked Goods 33 Frozen Cookie Dough / Gum & Mints / Candy Janitorial & Break Room Supplies 34 Cups / Lids 35 Plates / Bowls / Utensils 36 Paper Goods 37 First Aid / Antiviral Protection / Break Room Supplies 38 Brewing Equipment Give us a Buzz. Toll-Free - (800) 889-7827 | ParksCoffee.com NOT ALL PRODUCTS AVAILABLE IN ALL MARKETS. All brand-name products referenced are registered trademarks of their respective companies. © 2017 Parks Coffee. All rights reserved. Products and pricing subject to change. The Parks Family, 2016 Randy, Debbie, Clay & Scott Family-Owned Business Since 1986 Parks Coffee® is a privately owned Office Coffee Service company, with humble origins in the family garage. Back in 1986 Randy Parks had a vision of bringing gourmet coffee and professional equipment to the office dwelling masses. In the early days, Randy worked as sales and route delivery man, while his wife Debbie handled the paperwork and ran a home daycare service. Now thirty years later, you’ll see them both in the office, still honing the dream that has created a multi-million dollar business, with locations throughout Texas, Oklahoma, Arizona and southern California. Entrepreneurial Spirit Drives Us And it’s a vision shared by over 250 Parks Coffee® employees, who are constantly thinking up new and exciting ways to keep our customers happy. We cherish this spirit, as it constantly drives us to find a better path forward. “Some of our best ideas come from our team in the field, solving problems they are up against every day,” says Randy, “and these ideas transform not just our own company, but the entire industry. We are a better company today because of the people we have, and the innovation we create together.” Proud to be Celebrating 30 Years of Business! Started OCS Business as Began Roasting “Coffee Express” Our Own Coffees as Opened Branch in Opened Branch in “Sonora Roasters” Austin, Texas Phoenix, Arizona Incorporated as “ProStar Services, Inc.” 1986 1990 2002 2003 2004 2005 2007 2008 Opened Branch in Opened Branch in Moved Out of Home Started Ice/Water Division Houston, Texas San Antonio, Texas Garage and into First Guardian Water Systems Warehouse Space 2 Our Story | Parks Coffee A Company Potluck, 2001 Coffee Sourcing Trip in Colombia, 2015 Randy & Debbie Parks Randy & Clay Parks A Convention in Chicago, 1992 Playing in an old delivery van, 1990 VP James Engel & Randy Parks Scott & Clay Parks Rebranded Under Our Family Name, Opened Branch in Started “Parks Pantry” Began Manufacturing 30-Year “Parks Coffee®” Phoenix, Arizona Micro-Markets Program Single-Cup Coffees Anniversary 2009 2010 2011 2012 2013 2014 2015 2016 Opened Branch in Fresh Pot Progam Oklahoma City (FPP) Initiated Opened Branch Opened Branch in New Headquarters Built Began “Crowd Pleaser” Midland, Texas Los Angeles, CA in Carrollton, TX Coffee Program ParksCoffee.com | Our Story 3 Our Dallas Leadership Team, 2016 We Invest in Our People At Parks Coffee®, we pride ourselves on exceptional service and industry knowledge. Our employees are background screened before hire, and attend regular training classes, covering new products and equipment, customer service, and the intricate history and art of tasting and enjoying coffee. Coffee & Customer Service Training Our week-long training course, lovingly called “Coffee U”, is crafted to train new employees, and to revisit our best practices every six months for experienced employees, with regard to workplace and warehouse safety, driving regulations, lifting/back safety, product rotation and inventory, professional mannerisms and verbiage, and customer service expectations. During the first three days, employees must demonstrate understanding through verbal testing and group discussion, as well as an on-site driving test. At the end of the week, each driver is sent into the field with our Corporate Trainer for a ride-along Training Review. Additionally, each month Parks Coffee Routemen are shadowed by their Supervisor to ensure our customers consistently receive our best. See What We’re Made Of Across our company, each Parks Coffee® field employee is fitted with a uniform emblazoned with the Parks Coffee® logo. From our New Account Sales team, to our Route Sales and Supervisors, to our Service Technicians, our brand is visible, wherever we go. We wear our uniform as a badge of pride, as it gives us a united identity toward our common goal of providing excellent customer service. Beneath this badge, we are all a part of the Parks Coffee® family. The most common associate from our company to interact in your building will be your dedicated Route Salesman, who visits regularly to clean, organize and inventory your break room. Parks Coffee® field employees are well-groomed and uniformed, for a consistent and easily identifiable presence within your building. 4 Our Story | Parks Coffee We Believe in Accountability Steady Growth and High Standards of Care Since 2013, we have added close to 30 new routes and routemen to our personnel roster, and still keep our routeman to supervisor ratio at 3:1 for clear oversight. We always promote from within, so that our Route Supervisors and Branch Managers are familiar with and have lived within the day-to-day coffee route world. This allows them to have a better perspective of the best way to address any stresses and situations that may arise with our fleet or customer experiences. Routes are Regularly Reviewed Our corporate Dashboard Analyst reviews the progress and stability of each route salesman, regularly scoring them on eight aspects such as Truck Inventory and Organization, monthly contests, number of FPP pots delivered, as well as their Fleetmatics score. Each company vehicle is equipped with Fleetmatics GPS to monitor vehicle speed and location. It also monitors hard driving, turning and handling to maximize safety and fuel efficiency. We have high standards for our employees, and hold them accountable to our expectations. ParksCoffee.com | Our Story 5 We Invest in Our Customers Our main goal in providing great customer service is to constantly strive for our customers’ affection. We cultivate relationships, building trust and loyalty along the way. Know that when you need us, we will be there. Specialized Equipment Our award-winning Office Coffee Service includes top of the line commercial-grade coffee, water, and ice equipment, professionally installed in your break room. Whether you are looking for a standard drip coffee brewer for the break-room, or a high-end espresso for executive offices, we have the equipment and products to please even the pickiest of pallettes. We are trusted distributors for manufacturers like Newco®, BUNN®, Wilbur Curtis®, Keurig®, TotalOne®, Nespresso®, MARS Drinks®, Douwe Egberts®, Hoshizaki®, Oasis®, Follett® and many more. If there is a specialty machine or product you have your eye on, chances are we can get it for you. Catering to Your Needs Brewing coffee is often the first morning task encountered when entering the office, easing you into the work day, and should never be frustrating. Parks Coffee® offers customers aid with brewer operation, by providing “How to Brew” cards and stands at every new installation. These “How to Brew” cards are simple to follow, with a small footprint and clean design. Other marketing materials, including wall signs, displays, and product merchandizers, are readily available. Your friendly, uniformed Parks Coffee® routeman will visit your account on a regular basis to Clean, Organize, Merchandize and Inventory (COMI) your break room needs. Once your account is set-up, we work with you to create a listing of standard for items and set par levels. With this system in place, your routeman can assess and even foresee needs to keep your break room running smoothly. Utilizing product merchandising and helpful assists, we spend more on our customers’ happiness than our competitors do. Each Parks Coffee client is fitted with a customized breakroom layout, complete with brewing, water and/or ice equipment, and condiment caddies. On installation, or as needed, “How to Brew” cards are implemented to introduce the new brewer technology to your office guests and employees. These cards are simple to follow, with a small footprint and clean design. Other marketing materials, including wall signs, displays and product merchandisers, are also available.